CardinaleWay Hyundai Glendora

I was sold a car in which Blue Link did not work. It had been two weeks in which I had been working with Blue Link customer service, telling me that they would fix it. I was calling them daily. Then I received a phone call from Blue Link Tech setting me up with an appointment. I told him I could bring it in the next day and he told me no, because they had to send all the parts and that would take at least 5 days. So I had to adjust my appointment accordingly. This mean rearranging my doctor appointment which I had been waiting three weeks for and a lady whom I take care of with dementia, Dr.'s appointment. They also told me that I would receive a loner vehicle for the day and it would all be set up by the time I arrived at my appointment at 10:00. I arrived before 10:00 and the service had no idea what blue link was talking about. They received no parts and no record of a car being loaned out. I was handled by Mike Chapel (think that was his name) who took really good care of me and was very apologetic. Also Chris from Tech was running around checking to see what was going on. They explained what the situation was and again were very apologetic. I was really happy with the Service I received, not happy with the disillusion that Blue Link caused, but what can you do. It wasn't the service departments fault. You may contact me for more information or you may even give me freebees to ease my inconvenience. I'm open.

I took my Santa Fe to Glendora Hyundai because the engine was making a loud noise a week later Mike from service told me that my car was leaking oil and it was fixed; when I when to get the car the noise was louder then ever, the master mechanic got involved and he said that something was wrong with the engine and he need it to order the parts; six weeks later NO PARTS, NO CAR not even a phone call to let me know what is going on I been calling every week I been there 5 times and every time I go there no work is been done in my Santa Fe mean while I am paying for car rentals $450. 00 so far. I am very disappointing of their customer service! I was looking forward to purchase another Hyundai for Christmas that will never happen.

EVERYTIME I HAVE VISITED THE DEALERSHIP, ITS BEEN AN EXTREMELY PLEASANT EXPERIENCE. ALL EMPLOYEES GO OUT OF THEIR WAY TO MAKE YOUR VISIT THERE A GOOD ONE. I DO NOT HAVE 1 COMPLAINT AND THERE IS NOTHING I WOULD SAY THEY NEED TO DO DIFFERENT.

We were having trouble with our car and brought it in. Mike was so nice and explained everything. It did take longer than I thought, but was glad they found all that was wrong. We will bring our car back here when needed. Thanks for great service

Was promptly greated when arrived with car for service. Was informed how long service would take. When checking with Cashier after awhile to see how car was coming along, she immediatley checked on it for me. Cashier was very friendly and courteous. Was very happy with my service experience today.

Everything about the services are always explained, and the staff couldn't be nicer. My car is always ready on time - I can count on Glendora Hyundai - ALWAYS!

Took my car in for routine oil change- Rob in the Service department was excellent (better than any other service member I have experienced at this dealership). He was very friendly and knowledgable and answered all my questions.

Was very happy with the price and acceptance of an internet coupon I printed, very friendly people as well as the free car wash. Waiting room could of used a bigger TV I guess, but other than that was very pleased!

Recently had an appointment for Saturday at 8:00. I got in on time and out within an hour. The service manager is always friendly and easy to talk to. The pricing for the job is always right on. I have not experienced any hidden charges or unexpected items. It's never been a problem to have them check items not on the usual list for the mileage, e.g., tire balancing, cabin filter check, etc. When I arrive with a drity Veracruz they always give it a bath. Sometimes I wander around the showroom or walk the lot looking at the new models and innovations. Sometimes I need to have a Saturday afternoon appointment and it's really great that I can schedule it at that time. The mechanics and technicians are batting one thousand at the present time.

I arrived at 10:20 and was on my merry way at 11:15. I was very pleased with the services given but very pleased with the quick in and out service.