Reviews
First off my father is elder he went to SAMs club to put...
First off my father is elder he went to SAMs club to put gas in and he thought he put in diesel fuel but on a gas car you can not fit the pump of a diesel in he than imidetly took it to Glendora Hyundai were Robert told him he had to drain the gas tank clean fuel system and replace fuel pump knowing their is no way you can fit the diesel pump in that car. After work was completed their has been a strong odor of gas coming from under the seat took it many times For repair was given a rental which they were going to pay for I was called by Mike that problem was not from work they did but from a vent which they charged me for and said they would no longer pay for rental. I picked up car and the odor was still their he replied I can't smell it. Then he refused to work on it I was told by Hyundai to take it to another dealership as they have had many complaints from that dealership so I took it to puente hills Hyundai (I recommend this place) and he came back in and said well that stinks they found the problem Glendora never did the work correctly he had Glendora pay for work but they refuse to pay me back for rental. I am now looking for an attorney to go after them for taking advantage of my father and get reenburstment of rental and having to breath the smell of gas. I would not do buissnes with this company very bad.Remember Hyundai had many complaints about this dealership.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
You no I just cant put my finger on it...Why this place...
You no I just cant put my finger on it...Why this place doesn't work. It has kind of a bad location behind the in and out burger place, but more just the feeling when you get there. No printed cards the guys just fill in the blank kind of stuff and thge sale force (if you wish to call them that) all feel like they are just looking for something better. I live in Glendora and would have perfected to buy here, but just could not. I had to drive to Long Beach to be treated well and get a good deal. Hope this helps you guys get something going or else in the location you have, I'm afraid that looking for better is all you have
- Customer service 2.0
- Buying process —
- Quality of repair 2.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
We just purchased a new 2011 Tuscon, and we are impressed...
We just purchased a new 2011 Tuscon, and we are impressed with this vehicle. Of course we'll have to wait and see if the quality holds up. The overall deal though went smooth, and we were out the door in no time. Actually, we were really impressed at how fast we were able to get out of the finance department. This was our third time at the dealership over the course of 3 months. We weren't quite ready to pull the trigger on another car loan, and we wanted to shop around for the best car/price we could find. It was by happenstance that we actually stopped by to take another look at the Tuscon, as we were just returning from a visit at a Honda dealer in West Covina. We were kind of tired, and disappointed with the CRV, and it was with hesitation that we did stop at Glendora Hyundai. It was cold outside, and we didn't really want to be out anymore, so we walked into the dealership and immediately noticed a Tuscon sitting on the floor. Thirty minutes later we had a deal we could live with, and a car we hope that we will love over the years.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
This dealership has no integrity whatsoever and will lie...
This dealership has no integrity whatsoever and will lie to get you into one of their crappy cars. Beware if they fill out paperwork for you. Be sure to check it! They claimed to be filling out a contract for me and actually collected information for a credit application, then ran my credit with inacurrate information without my permission--completely screwing me over with 4 different lenders.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Got a great internet price quote on a 2011 Genesis and...
Got a great internet price quote on a 2011 Genesis and talked several times with Pierce, who was a friendly enough guy. Verified the price was still good before driving out to Glendora from L.A. in the pouring rain. Was assured by Pierce that the price was good. Got there, Pierce was gone and John said the price wasn't good - he upped the price by $400, saying the price had increased since I got my quote. Give me a break! The price goes up in a matter of a few hours on a Saturday?! NOT GOOD! If Hyundai wants to sell upscale cars like the Genesis and Equus, it needs to clean up its dealers and stop this kind of behavior. I subsequently bought my new Genesis from Frank Leon, Internet Sales Manager for Harbor Hyundai. He quoted me a great price AND honored the price when I got there. The sale was super-easy.
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
THE WORST NIGHTMARE EVER! TOOK MY BRAND NEW SANTE FE...
THE WORST NIGHTMARE EVER! TOOK MY BRAND NEW SANTE FE LIMITED TO REPAIR SHOP BECAUSE THE LICENSE PLATE HOLDER DID NOT HAVE A 2ND HOLE, THEY NEEDED TO MAKE ANOTHER HOLE SO THE PLATE WOULD ATTACH. THE SERVICE PERSON SAID HE NEEDED TO TAKE THE CAR UP TO THE BODY SHOP TO HAVE DONE, HE ASKED FOR MY KEYS, I HANDED HIM MY KEYS, I REACHED INTO THE CAR TO GET MY PURSE, WHEN I CLOSED THE DOOR, HE HAD PUT THE KEYS IN THE DOOR KEY JAM & MY KEYS (NOT KNOWING HE DID THIS) SWUNG AROUND & HIT MY REAR DOOR & PUT A HOLE IN THE DOOR.. I WAS SO UPSET, HE SAID I WILL SHOW THE BODY SHOP & SEE WHAT THEY CAN DO. HE TOOK MY CAR UP STAIRS, AFTER A HALF HOUR HE CAME DOWN & TOLD ME I WOULD HAVE TO BRING THE CAR BACK TO BE REPAIRED. SO I SCHEDULED APPOINTMENT, HE ADVISED ME THERE WOULD BE NO CHARGE PER THE MANAGER TO REPAIR. THEN I NOTICED THE REAR END NEAR THE LICENSE PLATE, THEY SCRATCHED PAINT WITH 3 LINES ON MY BUMPER TRYING TO MAKE A NEW HOLE. I TOLD THE GUY THAT NEEDS TO BE REPAIRED ALSO. SO, I CAME BACK NEXT WEEK, LEFT MY CAR, WHEN I CAME TO PICK IT UP, THE REAR BUMPER HAD PIMPLE LIKE PAINT & THE HOLE IN THE DOOR WAS A DISASTER, IT LOOKED LIKE A 5 YR OLD PUT PUDDY & PAINTED OVER IT, THIS WAS SO NOT ACCEPTABLE! MY HUSBAND TOLD THE SERVICE DEPT, THEY SHOULD BE ASHAMED OF THEMSELFS TO PERFORM SUCH HORRIBLE REPAIRS. WE WERE TOLD TO TAKE IT SOMEWHERE ELSE & TURN IT INTO OUR INSURANCE OFFICE...WOW! I ASKED WHY DID THEY NOT TAKE IT TO SEIDNERS COLLISION CENTER, SINCE THEY HAVE THE BANNER UP & PROUDLY DISPLAY THAT SEIDNERS DOES THERE WORK.. THE MANAGER RESPONDED WITH "THEY ARE TOO EXPENSVIE". NEEDLESS TO SAY THERE WAS NOT TALKING TO THE NASTY MANAGER. WE PLACED 2 CLAIMS WITH OUR INSURANCE, THE MANAGER DID AGREE TO PAY ONE DEDUCTIBLE & WE PAID THE OTHER. I DID TAKE IT TO SEIDNERS IN GLENDORA & THE JOB WAS TO PERFECTION. ASK ME IF I WILL HAVE USE THEM AGAIN, ONLY FOR THE SERVICE IN THE CONTRACT, AND BY THE WAY I HAVE TOLD EVERYONE TO STAY AWAY FROM THAT DEALER, I LOVED OUR SALESMAN HE WAS THE BEST, BUT THE SERVICE DEPARTMENT NEEDS A ENTIRE OVERHAUL & NEW PEOPLE..
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does recommend this dealer
- Came in for service or repair
Poor workmanship is what we have expereniced. Most of the...
Poor workmanship is what we have expereniced. Most of the time a second trip is needed to get some satisfaction. The lack of "listening" to service needed by the consumer is the MOST frustrating. It appears the service managers fail to communicate, or the service staff are incompetent. We were extremely upset on our last visit,that our problem was Not fixed after having our car all day, which in turn sent us out of town with NO air conditioner. We are in the market for a newer car and will definatly look elsewhere.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
They only care how much profit they can earn instead of...
They only care how much profit they can earn instead of caring their customers and reputation.First they gave me a quote with great price for a new Elantra from Pierce.After we got there one manage ask for $3000 more than the quote price with a lot excuses.Next day I got the call from their salesman Sam said they will honor the original quote price and ask me to come back.But after completing some paper works the same manager insisted $1000 more price for the reason that they only have few cars in stock and said he believed he can earn more money from other customer.The salesman Sam and Pierce are good men.But I am really sorry for Hyundai of Glendora that they have such a crafty finical manager who sold their honor and reputation for only $1000 dollars.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
the best car ever the best dealer and best prices and...
the best car ever the best dealer and best prices and service i bought elentra 2006 2 month ago from glendora hyundai
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have bought two cars here in 3 months, one for my wife...
I have bought two cars here in 3 months, one for my wife and another one for me. John Bryant is a honest, nice guy, no pressure with him. I came back and bought a brand new Tucson from him after buying at 2005 Accent for my wife. I'm having my sister in law buy from him also. Mike McEachern Ontario, Ca
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
