Stivers Ford South

My service rep that worked with me was very professional and personal. Great customer service. He even took time to help me (at age 67) to better understand my car and items on my dasgboard.

Good service department. Kept me up to date on the status throughout the process. Will continue to trust autonation with all my repairs and maintenance needs.

My service rep. Was great, very helpful to keep me updated on the progress on my repairs, ask all my questions and concerns about my truck Mr Briggs, great attitude

Had my F250 serviced here - oil change and tires rotated/balanced. Mr Stevens was able to get me in early. I can't speak for others, but this is one of, if not the quickest, dealer service department I've had. Much thanks to the men and women of this dealership. A big thanks to Stevens.

With my experience, after purchasing a vehicle, I had to return it the next day because the engine light came on. The service department just cleared the code and tried to give the vehicle back without trying to find out what was happening. After I persist on them finding out what was wrong, it took 3 days after I called to be told one of the catalytic converter needed replacing. They delivered the vehicle with the engine light still on. After returning the vehicle again, I was told by the General Manager that the vehicle had to be driven 30 miles for the code to clear (a service department should have known that). However, they kept the vehicle, and once again I had to call to find out what was going on, just to be told the other catalytic converter had to be replaced (pathetic). This is not the experience you would expect from a Ford dealership. Unsatisfactory service, poor customer service and they do not honor their 5 day return policy. The vehicle was purchased 10/25/22 and today is 11/13/22 and I have had the vehicle less than 2 days. I highly do not recommend this dealership to anyone!

My experience with the crew at Autonation Union City was exceptional. I understood ordering a 2021-2 Bronco was going to be a waiting game. Although my anticipation of delivery kept growing and I kept calling to check on my order status, I never felt as though I was bothering the staff with my excitement. I picked up my 2022 Bronco the first week in November and love it. Thank you Charlie, John, and your extended team that are all working so hard in this strange time in the Auto industry. Time for the hills. Get outside.

Customer service is excellent. We were provided updates on our vehicle within the time limits stated. The dealer follow up allowed that extra layer of customer service needed as a close out.

Always give excellent service , keeps you informed on what is going on with your car.

Good service. Thankful for rep with long mustache that helped. Truck was fixed and I am pleased

James greeted me from the time I drove up! He remembered me and I received excellent service by him and the service dept. Wonderful experience! Thanks so much AutoNation Union City!