Reviews
The Stivers Ford mobile team was quick and professional. They answered all my questions and did a great job!!
The Stivers Ford mobile team was quick and professional. They answered all my questions and did a great job!!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad our mobile team could provide prompt and professional service. Knowing you felt all your questions were answered and that the work on your E350 Super Duty met your expectations means a lot to our service department.
Stiver has the been my go to dealership for sometime now, I will keep providing them business of mine.
Stiver has the been my go to dealership for sometime now, I will keep providing them business of mine.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Knowing you trust our service department to care for your Ford E-Transit means a lot to our team. We appreciate your loyalty and look forward to serving you at each visit.
Incredible experience and top-notch customer service. Stivers Mobile service is the absolute best most convenient deal out there.
Incredible experience and top-notch customer service. Stivers Mobile service is the absolute best most convenient deal out there.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Our mobile service team enjoyed bringing top-tier care to your Ford F-150 Hybrid. Knowing you found the experience so convenient means a lot to our team.
Service was fine. Quick and easy. I do want the valet pickup and drop-off back. That is why I rated it a 4 and not a 5.
Service was fine. Quick and easy. I do want the valet pickup and drop-off back. That is why I rated it a 4 and not a 5.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you Corey for squeezing me in at the last minute for service. My brother passed away and I needed to make sure my Bronco was ready to make the 9+ hour drive to Virginia Beach and back for the funeral. This was a last minute service and you all did not disappoint in my time of need.Corey got me in and out in less than an hour. And good looking out on the free maintenance plan that was included with the vehicle purchase, that save me a lot of money. Thank you all again for your dedication to great customer service.
Thank you Corey for squeezing me in at the last minute for service. My brother passed away and I needed to make sure my Bronco was ready to make the 9+ hour drive to Virginia Beach and back for the funeral. This was a last minute service and you all did not disappoint in my time of need.Corey got me in and out in less than an hour. And good looking out on the free maintenance plan that was included with the vehicle purchase, that save me a lot of money. Thank you all again for your dedication to great customer service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of fitting your Bronco in at the last minute shows how important accommodating urgent requests is to our service department. We’re also pleased the complimentary maintenance plan provided savings when you needed it most.
Easy reservation online. Attentive service team. Timely updates about vehicle status and recommendations. Friendly drop off service.
Easy reservation online. Attentive service team. Timely updates about vehicle status and recommendations. Friendly drop off service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad the online reservation was straightforward and our service team kept you informed throughout your Ford Fusion’s service. Knowing you valued our timely updates, recommendations, and friendly drop off means a lot to us.
Rep wasn't engaging & I waited a lengthy period in the service bay and several service rep was available, poor customer service.
Rep wasn't engaging & I waited a lengthy period in the service bay and several service rep was available, poor customer service.
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- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
Fantastic service! The service advisor Brandon took great care of me! Communication was great. Kept me up to date on things
Fantastic service! The service advisor Brandon took great care of me! Communication was great. Kept me up to date on things
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hearing that you appreciated the clear updates during your Honda Pilot service means a lot to our service team. We’re glad our service advisor could take such good care of you.
This dealership is a FRAUD. I am currently pursuing legal representation against them involving fraudulent activity and possible forgery. Without getting into detail, I want to advise anyone even considering using this dealership to think twice. The management, to include the general manager were the absolute worst people I ever dealt with. I am keeping this review “ shy” of details, given the legal involvement, but couldn’t sit by while someone else possibly gets taken advantage of .
This dealership is a FRAUD. I am currently pursuing legal representation against them involving fraudulent activity and possible forgery. Without getting into detail, I want to advise anyone even considering using this dealership to think twice. The management, to include the general manager were the absolute worst people I ever dealt with. I am keeping this review “ shy” of details, given the legal involvement, but couldn’t sit by while someone else possibly gets taken advantage of .
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
We're sorry to hear about your experience, Jen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.
The Service Representative, Steve, approached me shortly after my arrival at 8:05 am, inquired of my vehicle needs, took possession of the vehicle, and I was directed to the waiting area. After 1-hour and 20-minutes my vehicle was completely ready. I paid my bill and left the facility. A quick and efficient service job after a late arrival.
The Service Representative, Steve, approached me shortly after my arrival at 8:05 am, inquired of my vehicle needs, took possession of the vehicle, and I was directed to the waiting area. After 1-hour and 20-minutes my vehicle was completely ready. I paid my bill and left the facility. A quick and efficient service job after a late arrival.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Your mention of a swift and efficient turnaround highlights our commitment to keeping you on the road. We’re pleased we could prepare your Ford F-150 in just over an hour despite your late arrival. Hearing that the process was smooth means a lot to our service department.