777 Nissan

I had a great experience at 777 Nissan! I traded my Rogue for a new Pathfinder, and Jason made the whole process super easy and stress-free. He was friendly, professional, and answered all my questions. I’ll definitely come back to see him again when I buy my next car!

Re: Unprofessional Service and Possible Malicious Damage at 777 Nissan I recently brought my 2019 Nissan Frontier SV Crew Cab to 777 Nissan for a routine oil change, and it turned into a frustrating experience that left me questioning the integrity of their service. The day after the oil change, I noticed a rattling noise that wasn't consistent but became more noticeable over the next couple of weeks. Concerned, I took my truck back to 777 Nissan on Thursday afternoon, October 23rd, when the rattling worsened. I was promised a call back by 10 AM the next day but never received one. After calling to follow up, I was sent a text with a link to check the status of my vehicle. The recommendations were: Replace the blower motor ($375) Replace the lower fan shroud ($984.66) Here's where things went off track: The blower motor was already replaced at Findlay Nissan Henderson, and I had been told that the noise at the highest fan setting was "normal." The fan shroud had a clean, straight-edged cut, not wear and tear. There was no evidence of impact damage, like from rocks or road debris. It was clearly cut by something sharp, which I documented with pictures. To give some context, this was my first time using 777 Nissan for service. All my previous service was done at Findlay Nissan Henderson, and my truck had been in perfect condition until now. When I explained that the blower motor had already been replaced and that the fan shroud was clearly cut, the service rep tried to suggest it was just "normal wear and tear." But my truck is only six years old, a daily driver, and never off-road. When I showed him the photos, he agreed the damage didn't look like wear, but more like something had intentionally cut the plastic. He even said, "I have my own suspicions," which raised even more red flags for me. At this point, I was not going to pay for a new blower motor (which was practically new) or nearly $1,000 to replace a part that was obviously damaged during the oil change. I was told the fan shroud could be left out without causing engine damage, as long as the truck doesn't overheat. I left without the fan shroud, but I'm upset that something seemingly malicious occurred during a routine service. I'm sharing this experience in hopes that others don't have to deal with the same. I have pictures of the damaged fan shroud and am happy to provide them if requested. Bottom line: Beware when taking your vehicle here. I'm taking this matter further to hold those responsible accountable.

Terrible experience! Rude condescending unprofessional employees, especially David. I will never buy another car from this dealership ever again. It’s like dealing with children in high school. They are a complete joke, life is too short for the experience of being disrespected for purchasing a car. And I actually paid cash for the car, I made it simple and easy as possible for them to do the transaction and treat me right but instead they went out of their way to be not only unprofessional but condescending and obnoxious. And the general manager is a coward for not coming out to the showroom to deal with them. After buying car, I went looking for chademo chargers and couldn’t find one in working order. I called the dealership, talked to David, asked if they had a chademo there. David said “no”, I asked just inquisitively, “if you are going to sell a car to a consumer, shouldn’t you provide them with access to a fast charger?” He said “no” condescendingly. Then started telling me about how his wife uses these particular chargers, and every charger he mentioned was out of service when I checked them the night before. He told me his wife used it the day before, and I knew he was lying which pushed me to a point of frustration after our long conversation and I called him a F*#%head. Then he hung up on me and I didn’t call back. I got angry because the whole time he was being incredibly condescending and dismissive towards me after I spent $18,000 cash on a car a few days ago. A few days later I noticed the front clip of the car was loose and it needed some fasteners to tighten it up and it’s under warranty. Talked to David, he said “bring it in”. I walked in the door, David approaches me and confronts me about the conversation we had when I called him a f*%head, I tried to explain to him, the reason why was because he antagonized me and pushed me to a point of frustration, because he was lying and being condescending towards me. David handed me off to Angela after having a long conversation with her I could see through the glass partition. Then she started to treat me badly obviously because he told her that I called him a F*#%head on the phone. She gave the car to the mechanic, she had a long Conversation with him I could see through the glass partition and they kept looking over at me. He drives the car away for 45 minutes. I get the car back, they not only didn’t fix the front clip, now there’s scratches on the dash display screen (see pic) the hood latch cable is broken and on the hood latch cable there is now a tracking device (see pictures). That was not there before because I unlatched the hood that day before I brought it into the dealership to see why the front clip was loose. Now I bring it into 777Nissan, the mechanic has it for 45 minutes, Doesn’t fix the loose front clip. Now I can’t unlatch the hood because it’s broken. And there’s a tracking device on the hood latch cable that wasn’t there before that he zip tied, breaking the hood latch lever, and loosening the hood latch cable in the process of installing a tracking device on my car. (See picture). Also when I purchased the car, they promised they were going to register it for me at the DMV. I asked Angela about that and her manager told me that if it’s not in writing, they don’t have to do it. All because David pushed me to a point of frustration on the phone and I called him a name and he acted like a baby. He poisoned the water of everyone in that dealership resulting in them treating me badly after I purchased a car for $18,000 cash all because I called David a name on the phone out of frustration.

Terrible experience! Rude condescending unprofessional employees, especially David. I will never buy another car from this dealership ever again. It’s like dealing with children in high school. They are a complete joke, life is too short for the experience of being disrespected for purchasing a car. And I actually paid cash for the car, I made it simple and easy as possible for them to do the transaction and treat me right but instead they went out of their way to be not only unprofessional but condescending and obnoxious. And the general manager is a coward for not coming out to the showroom to deal with them. After buying car, I went looking for chademo chargers and couldn’t find one in working order. I called the dealership, talked to David, asked if they had a chademo there. David said “no”, I asked just inquisitively, “if you are going to sell a car to a consumer, shouldn’t you provide them with access to a fast charger?” He said “no” condescendingly. Then started telling me about how his wife uses these particular chargers, and every charger he mentioned was out of service when I checked them the night before. He told me his wife used it the day before, and I knew he was lying which pushed me to a point of frustration after our long conversation and I called him a F*#%head. Then he hung up on me and I didn’t call back. I got angry because the whole time he was being incredibly condescending and dismissive towards me after I spent $18,000 cash on a car a few days ago. A few days later I noticed the front clip of the car was loose and it needed some fasteners to tighten it up and it’s under warranty. Talked to David, he said “bring it in”. I walked in the door, David approaches me and confronts me about the conversation we had when I called him a f*%head, I tried to explain to him, the reason why was because he antagonized me and pushed me to a point of frustration, because he was lying and being condescending towards me. David handed me off to Angela after having a long conversation with her I could see through the glass partition. Then she started to treat me badly obviously because he told her that I called him a F*#%head on the phone. She gave the car to the mechanic, she had a long Conversation with him I could see through the glass partition and they kept looking over at me. He drives the car away for 45 minutes. I get the car back, they not only didn’t fix the front clip, now there’s scratches on the dash display screen (see pic) the hood latch cable is broken and on the hood latch cable there is now a tracking device (see pictures). That was not there before because I unlatched the hood that day before I brought it into the dealership to see why the front clip was loose. Now I bring it into 777Nissan, the mechanic has it for 45 minutes, Doesn’t fix the loose front clip. Now I can’t unlatch the hood because it’s broken. And there’s a tracking device on the hood latch cable that wasn’t there before that he zip tied, breaking the hood latch lever, and loosening the hood latch cable in the process of installing a tracking device on my car. (See picture). Also when I purchased the car, they promised they were going to register it for me at the DMV. I asked Angela about that and her manager told me that if it’s not in writing, they don’t have to do it. All because David pushed me to a point of frustration on the phone and I called him a name and he acted like a baby. He poisoned the water of everyone in that dealership resulting in them treating me badly after I purchased a car for $18,000 cash all because I called David a name on the phone out of frustration.

Friendly associates, quick service, and great facility Everyone is friendly and accommodating. The waiting area is comfortable and convenient.

Very clean and professional. The service is amazing and customer care is a great quality of your dealership.

Excellent as always and Wyatt and Michael in service have been so good to me. Wyatt takes me in at the last minute, several times now, knows exactly what to do, and I always get my car back quick and if not Michael has driven me a few times. They are both great to work with and Wyatt really does go above and beyond to make sure his customers are happy, and I'm not the easiest person to deal with, so thank you for having such a great team in place!!! Steven Vozzola

Excellent as always and Wyatt and Michael in service have been so good to me. Wyatt takes me in at the last minute, several times now, knows exactly what to do, and I always get my car back quick and if not Michael has driven me a few times. They are both great to work with and Wyatt really does go above and beyond to make sure his customers are happy, and I'm not the easiest person to deal with, so thank you for having such a great team in place!!! Steven Vozzola

Excellent as always and Wyatt and Michael in service have been so good to me. Wyatt takes me in at the last minute, several times now, knows exactly what to do, and I always get my car back quick and if not Michael has driven me a few times. They are both great to work with and Wyatt really does go above and beyond to make sure his customers are happy, and I'm not the easiest person to deal with, so thank you for having such a great team in place!!! Steven Vozzola

Excellent as always and Wyatt and Michael in service have been so good to me. Wyatt takes me in at the last minute, several times now, knows exactly what to do, and I always get my car back quick and if not Michael has driven me a few times. They are both great to work with and Wyatt really does go above and beyond to make sure his customers are happy, and I'm not the easiest person to deal with, so thank you for having such a great team in place!!! Steven Vozzola