Granbury Kia

Our purchase through Brad and the internet sales department was simple and pain-free. At pick-up, the staff was ready for our arrival and made the paperwork and new car transfer as easy as possible. They even made sure we were made familiar of every gadget/gismo in the new car. Thank you!

This is my second Kia Soul that I have purchased from Van Griffith, and both times have had excellent service and it was easy! Thx

I have a 2011 Kia Sedona with 39,000 miles. A while back the engine was making an odd noise, we had it towed to van griffith. First they told us they would not supply a loaner vehicle because we didn't purchase the vehicle from them. .. ok.. The diagnosis was a tensioner pulley and they sent me on my way. A couple of months later, I'm driving down the road, there's a loud bang, engine dies and won't start. I have it towed again, the service tech says it looks like the oil has NEVER been changed, says there's probably sludge in the engine and the warranty won't cover it. We provided maintenance receipts, they took the valve cover off and what do you know? Sludge build up that caused catastrophic engine failure. We contacted Kia consumer affairs, a week later that was denied. I have filed a case with the BBB, and Becky Oliver from Fox 4 news is investigating as well. I have contacted Kia corporate, I have been told numerous times that someone would contact me. I have yet to hear a word. I have been a Kia customer since 2006. I'm paying on a vehicle I can't use and it's the ONLY vehicle I can fit my family in (we have 5 children). I'm absolutely sick about the whole situation. Not once has any one offered to help. I spoke with one of the salesmen and told him my story, the first words out of his mouth were "well the great thing about Kia is the warranty". No, no it's not. Look up Kia consumer affairs and you will read story after story just like mine, it's like reading from a script. Learn from my mistakes!

I've purchased a lot of vehicles in my 60 years but I've never had a experience in buying a car like I did with Jay Simons. No pressure, up front on details, no back and forth. Just a great salesman.

I've been buying from this dealership since November 2003 and just picked up my 12th vehicle from them today. There isn't any other dealership I care to shop because each of my experiences have been effortless and enjoyable.

The service at Van Griffith is great! Everyone is so friendly and helpful. Chad is a great salesman. I love my new Soul! Thank you so much.

Hands down, this dealership is the most personable dealership! Dawn Reese Law is the best. Ryan Moorehead was the salesperson and she went out of her way to make sure we were happy with our new Kia Soul... Financial was persistent with getting us the best loan, general management , Dawn runs the staff to make sure service is impeccable. We do highly recommend this excellent dealership!

I knew what I wanted and did my shopping on the internet. It was very fast and convenient! The day I posted my request, I received a response back. The dealership also made the purchase very smooth and fast. The staff made themselves available to stay past their work hours to accommodate our work hours. Very pleased with the service I received!

Jay Simons did really good. He was not pushy at all. We told him our price range and he showed us the vehicles that was in that range. He did really good. I would recommend him to everyone.

Jay Simons, listened to our needs and pointed us in the right direction. Jay never tried to sway us on way or the other or sell us more car than we were looking for. By far, Jay is the best car salesman I have ever done business with. Once we decided on a vehicle, Jim Dollins walked us through the financing process and we were on the road with our new Kia. Both Jay and Jim did a great job of getting us through the process with no hassle and excellent customer service. If your in the market for a new car and your interested in excellent customer service go to Van Griffith Kia first!