Gulliver Auto Group

I’m not going to say that you won’t find the car that you want here… but you will have many issues. I bought a BMW from here and on the drive home the check engine light came on. No problem I called and they told me to bring it back for service asap. Now fast forward 2 months and I’m still waiting on the check engine light to go off and I have spent almost every weekend at the dealership. Not happy. So now I dropped the car off this past Saturday and they said 6 hours to repair. It’s now Tuesday and I can’t even get a callback.

DO NOT BUY HERE! Do yourself a favor and look elsewhere for a vehicle. DO NOT BUY FROM THIS DEALERSHIP! I made the huge mistake of not reading all reviews of this place and am now suffering the very expensive consequences. I live in Oklahoma and had to (understandably) wait about a week for the car to be delivered, but while I was waiting I was told the car was being detailed and getting new tires. How nice! The detailing most definitely did not happen as I immediately noticed grime in crevices that would not have been difficult to remove and a penny stuck on the vent in the backseat that was not lodged in anything; it was stuck in something sticky. Should have been my first red flag. Mind you I had not even started the engine at this point. Cut to 3 or 4 hours of possession later and after only having driven the car less than 30 miles at low speeds and for no more than 2.5 hours while doing errands, the check engine light comes on. (You see, the nice thing about this car is that I can see exactly how, when, and where this car is being driven as there is an app that keeps track of everything.) The dealership was immediately notified. They acted concerned, but were not helpful. I then drove it the next day only to have white billowing smoke that smelled like burnt rubber and tar coming from the tailpipe. The dealership was notified the next morning about the issue and said the car had a blocked O2 sensor. The car was taken to a mechanic for the first time 3 days after it was received. After the mechanic inspected and was replacing the O2 sensor, it was discovered the Catalytic Converter was bad and needed to be replaced. The dealership was notified and responded, “That is why you bought the warranty,” the Catalytic Converter was not covered in the warranty. This is the last help the dealership would give and covered the cost of a new converter, not the labor. It was replaced and the car was returned a week later repaired. After another few days and about 100 miles, the check engine light came back on and had to be returned to the shop. A smoke test was performed, and the car had a bad gas cap. After that replacement, the car was returned. Again, after less than 100 miles, the check engine light came back on. Again, another trip to the repair shop, complete with another repair. The check engine light returned again within a few days, and this time it was taken to a specialist for a complete inspection. Another repair. The car was returned, and the light came on again for another repair. We have had the car at this point for 1.5 months, and it has been in the repair shop for 3/4 of the time. A total of 10 (partial) days that this vehicle has been able to be driven because every time it reaches 75-100 miles driven, the engine light comes on. When the dealership is notified of problems, their manager’s response is always, “Oh, well. Sorry about that. These things can happen. That is why you get a warranty.” Mind you, the warranty does not cover most of the problems because the codes indicate preexisting issues. I asked if they fixed the issues at the dealership or just cleared codes? The manager’s response: “Well, you can’t prove that.” I said I will be notifying the Texas DMV, and the response was, “Don’t threaten us! You have no proof we ever had any codes come up when the car was here.” And can you guess where the car is as of this review posting? The repair shop, of course! I sincerely hope they lose so much business and money because of this review because they have cost us so much money and time. They are the least sympathetic company I have ever dealt with and definitely live up to the stereotype of the scummy car salesman. You’d be better off setting your money on fire than to spend a dime here. ETA: I really don’t think they put new/good tires on this car either, because they will not retain air. So conning customers at every turn

DO NOT BUY HERE! Do yourself a favor and look elsewhere for a vehicle. DO NOT BUY FROM THIS DEALERSHIP! I made the huge mistake of not reading all reviews of this place and am now suffering the very expensive consequences. I live in Oklahoma and had to (understandably) wait about a week for the car to be delivered, but while I was waiting I was told the car was being detailed and getting new tires. How nice! The detailing most definitely did not happen as I immediately noticed grime in crevices that would not have been difficult to remove and a penny stuck on the vent in the backseat that was not lodged in anything; it was stuck in something sticky. Should have been my first red flag. Mind you I had not even started the engine at this point. Cut to 3 or 4 hours of possession later and after only having driven the car less than 30 miles at low speeds and for no more than 2.5 hours while doing errands, the check engine light comes on. (You see, the nice thing about this car is that I can see exactly how, when, and where this car is being driven as there is an app that keeps track of everything.) The dealership was immediately notified. They acted concerned, but were not helpful. I then drove it the next day only to have white billowing smoke that smelled like burnt rubber and tar coming from the tailpipe. The dealership was notified the next morning about the issue and said the car had a blocked O2 sensor. The car was taken to a mechanic for the first time 3 days after it was received. After the mechanic inspected and was replacing the O2 sensor, it was discovered the Catalytic Converter was bad and needed to be replaced. The dealership was notified and responded, “That is why you bought the warranty,” the Catalytic Converter was not covered in the warranty. This is the last help the dealership would give and covered the cost of a new converter, not the labor. It was replaced and the car was returned a week later repaired. After another few days and about 100 miles, the check engine light came back on and had to be returned to the shop. A smoke test was performed, and the car had a bad gas cap. After that replacement, the car was returned. Again, after less than 100 miles, the check engine light came back on. Again, another trip to the repair shop, complete with another repair. The check engine light returned again within a few days, and this time it was taken to a specialist for a complete inspection. Another repair. The car was returned, and the light came on again for another repair. We have had the car at this point for 1.5 months, and it has been in the repair shop for 3/4 of the time. A total of 10 (partial) days that this vehicle has been able to be driven because every time it reaches 75-100 miles driven, the engine light comes on. When the dealership is notified of problems, their manager’s response is always, “Oh, well. Sorry about that. These things can happen. That is why you get a warranty.” Mind you, the warranty does not cover most of the problems because the codes indicate preexisting issues. I asked if they fixed the issues at the dealership or just cleared codes? The manager’s response: “Well, you can’t prove that.” I said I will be notifying the Texas DMV, and the response was, “Don’t threaten us! You have no proof we ever had any codes come up when the car was here.” And can you guess where the car is as of this review posting? The repair shop, of course! I sincerely hope they lose so much business and money because of this review because they have cost us so much money and time. They are the least sympathetic company I have ever dealt with and definitely live up to the stereotype of the scummy car salesman. You’d be better off setting your money on fire than to spend a dime here. ETA: I really don’t think they put new/good tires on this car either, because they will not retain air. So conning customers at every turn seems to be their main objective.

I am a first-time buyer who financed a 2020 Toyota C-HR XLE with 54,414 miles from Gulliver Auto Group. Within six months and only 4,000 miles driven, my transmission completely failed and required a full replacement. Six months. 4,000 miles. On a 2020 vehicle. On April 17, 2026, I brought my car in for a routine oil change that took 2½ hours. When I left, I immediately heard a strange noise. I called and returned. After another 3 hours of waiting, service manager John — oddly — asked if I was planning to take my car somewhere else. He was vague but eventually said it was the transmission. No solutions. No next steps. Nothing. I requested the GM, Mr. Bashara, who offered to cover labor and told me to come in Monday, April 20th at 7:30am for a full diagnostic. No loaner was provided — I paid $36 out of pocket for an Uber to work. Mr. Bashara promised someone would call me by noon with results. No one called. I had to return to the dealership after 5pm myself. They confirmed the transmission failure and said a quote would be ready by Tuesday, April 21st. Today is April 29, 2026. No quote. No follow-up. No plan. Every single communication has been initiated by me — not once did anyone from Gulliver reach out proactively. With my car getting worse daily and no urgency from Gulliver, I was forced to pay for the repairs entirely out of pocket — $8,476 for the transmission plus $1,000 in labor. A total of $9,476 that should never have fallen on a first-time buyer who owned the car only six months. When I expressed my frustration to Mr. Bashara, I must be transparent — our conversation became very direct because I felt completely unheard and disrespected. Rather than listen or offer solutions, he ended the conversation with these exact words: "We only sell cars." That is the attitude of the person running this dealership. Attentive and responsive during the sale — completely invisible to you the moment it closes. After further research, I discovered the Toyota C-HR has well-documented CVT transmission problems affecting many owners. This is a known issue and Toyota has done nothing to remedy it. I was never informed of this at the time of purchase. I also contacted Toyota Motor Corporation directly — multiple attempts, zero meaningful support. Both Gulliver Auto Group and Toyota failed me completely. I have retained legal counsel and filed formal complaints with the appropriate consumer protection agencies. This is not over. Do not purchase from Gulliver Auto Group without an independent third-party inspection. Document every call, every promise, and every deadline. Because when something goes wrong — they will not help you, they will not call you back, and they will not honor their word. They only sell cars. And apparently, that is all they care about.

I purchased a 2018 Genesis G90 from Gulliver on Wednesday, paying the full asking price by cashier’s check without negotiation. I honored their no-haggle policy without complaint. The car was exactly what I expected — except for a whistling sound I identified during the test drive. I could not in good conscience accept delivery of a luxury vehicle with an unresolved defect, and Gulliver agreed, assuring me a part had been ordered and the repair would be completed before delivery. That was Wednesday. I am still waiting four days later. I traveled from Louisiana — spending $520 on airfare — specifically for this purchase, having passed on a comparable vehicle in Florida because this one was more accessible. I should have been home two days ago. Instead I am still in Texas, paying for a hotel, meals, and daily Uber transportation, having missed a VA medical appointment. Management has been apologetic but has offered nothing. Not a loaner. Not a meal. Not a gas card. Nothing. I was told the general manager will address it Monday. It is Saturday night and I have not eaten. For context: I live in rural Louisiana. There is no public transportation. No Uber. A car is not a luxury in the South — it is survival. I saved carefully to purchase exactly the right vehicle at exactly the right price. What I could not save for were four unplanned days in Texas on a fixed income, with expenses I did not choose and cannot absorb. Tonight I can choose to skip a meal. When my mortgage comes due in a few days, I will have no such choice. These costs were created entirely by Gulliver’s failure to be honest with me about the status of a repair they assured me was straightforward. I am a disabled veteran. This is what that actually means. Today is day four. Tomorrow is Sunday — the service department is closed — making it day five with no possibility of resolution. That takes us to Monday at the earliest, day six, with still no confirmation that is even where the wait ends. I have no car. I have no date. I have no gesture. Just days

Pretend like they don’t know what’s wrong with the car. Hide accidents and act clueless about car damage.

Listen to the reviews, something WILL be wrong with your car at time of purchase and be falsified on the inspection. Once it leaves their lot they claim “as is” and tell you to kick rocks. They’re incompetent, deceptive, and straight up liars - will make it seem good to get the sale then hang you out to dry and fix the your new/broken car yourself. Dozens of reviews mention this same issue, doesn’t happen to everybody but happens way too often to be a coincidence.

Did not get helped. Wanted to look at a car and just got blatantly ignored

Broken promises and time delays. After the third 2 hour round trip, I was told that this all we are going to do to this car. There were several items not repaired….

BEWARE — DO NOT BUY HERE This review reflects my direct experience with Guliver Auto Group, and I strongly advise anyone considering this dealership to proceed with extreme caution. I was sold a vehicle in July and was pressured into purchasing what I now consider an unusable and misleading warranty. I later learned that the warranty is essentially pointless if you live more than 40 miles away, something that was never clearly explained to me at the time of sale. Throughout the months following my purchase, my car was repeatedly taken in for the same issues—specifically the wheel bearing and AC system. The dealership had my vehicle on the following dates: 9/8–9/9, 9/15–9/25, 9/26–9/30, 10/10–10/14, and 10/15–11/4. Every time I picked it up, I was told the issues were fixed. Every time, they were not. On 11/17, the AC failed again. During the periods they had my vehicle, nearly 1,000 miles were added to the odometer, and a toll bill was run up past due—something I only became aware of after receiving notices. I repeatedly had to call and complain before anything was addressed. I also discovered trash left in my car, spilled coffee, and clear signs that the vehicle was not cared for while in their possession. At one point, I learned that mechanics were permitted to drive customer vehicles off-site, including to their homes, which is entirely unacceptable to me. Communication with management was consistently unprofessional. The manager my husband spoke with on 11/17 was dismissive, talked over us, belittled us, and even provided the wrong phone number for scheduling service. When we asked for itemized documentation of the repairs supposedly done, we were repeatedly told it “hadn’t been uploaded yet.” The loaner vehicles provided were also in extremely poor condition—dirty interiors, stains everywhere, and barely functioning mechanically. In my opinion, this dealership prioritizes sales over customer care, transparency, or accountability. I fully expect a standard defensive response to this review, but based on my experience, Guliver Auto Group has not demonstrated honesty, professionalism, or respect for their customers. Do. Not. Buy. Here. Based on everything I experienced, this is not a dealership I can recommend in any capacity.