Gulliver Auto Group

Pre approved test drive set arrived told us they sold it. First come first served should be there policy. They make multiple appointments for customers disregarding our time and credit inquiries.

We are extremely disappointed and frustrated with our experience purchasing a used vehicle from this dealership. We purchased a used car with over 100,000 miles. When we first picked it up, it seemed to be running fine. However, just one day later, the Check Engine light came on. The vehicle was diagnosed with a misfire in Cylinder 3. After taking it to our mechanic, we learned that the spark plugs—one of the most basic maintenance items—had never been replaced. As a result, we had to spend an additional $600 out of our own pocket just to address the problem. Unfortunately, the problems didn't stop there. After driving the car for less than 500 miles, the engine began overheating due to high coolant temperatures. Our mechanic performed another inspection and found that coolant was leaking into one of the cylinders, indicating a serious internal engine problem. We were then informed that the repair would cost thousands of dollars. We contacted the dealership's manager, hoping they would stand behind the vehicle they sold us. Instead of taking responsibility or trying to help resolve the issue, the manager dismissed our concerns and blamed our mechanic, the very person who accurately diagnosed the vehicle's problems. We are now left with a vehicle that requires major repairs and are struggling to figure out how we will pay for them. This has caused our family significant financial stress and emotional frustration. Based on our experience, we cannot recommend purchasing a vehicle from this dealership. We encourage anyone considering buying from them to have the vehicle thoroughly inspected by an independent mechanic before signing any paperwork or handing over any money. We wish we had done the same. We were very disappointed with this experience, and we hope our story helps others avoid what we are facing. WE EXTREMELY RECOMMEND TO EVERYONE NOT TO BUY FROM THIS GULLIVER AUTO GROUP BECAUSE YOU WILL JUST BE WASTING YOUR MONEY WITH THEM. THIS IS THE WORST CAR DEALERSHIP I HAVE EVER MET. THEY ARE A MESS!

Do not trust this dealership. In under two months, our $20,000 investment became a total nightmare. We bought a 2019 Toyota Highlander here, putting $20,000 down. The salesperson, Fred, explicitly told us everything was perfect and a warranty was unnecessary. Just 6 days later, the car broke down with a Cylinder 3 misfire. Because Fred insisted everything was fine and offered zero alternative options or solutions, we were forced to pay $485 out of pocket at an independent mechanic just to make it drivable. After a vacation where the car sat, we drove it again, less than 500 total miles since buying it, and the head gasket completely blew on that exact same cylinder. Our mechanic confirmed this was a long-term, pre-existing leak. Now, Manager Saad is completely refusing to help us, using the ridiculous defense that we used an independent mechanic for the first repair, even though they forced us to do so by ignoring our initial emergency! Absolutely unacceptable business practices. All of this happened in less than two months from the purchase date.

Went there to help my dad finalize purchasing a car that he had checked out. Turns out that after they photographed the vehicle and posted it online, it was struck in the parking lot right before my dad went to test drive it. They had the vehicle "repaired", and the repairs were sub par. They gave us a hand written invoice as proof of repair, that did not include any of the manufacturer required repair operations. When we tried to negotiate the pricing due to the accident and subsequent repairs, they indicated they were trying to be transparent and said "well, we could have just told you it wasn't available to be viewed and just repair it and hide that it was in a wreck". They also indicated they had it repaired "off the books" so that they didn't have to report it anywhere or have it show up on Carfax. When I inquired why they said they were being "transparent" with us, but are going through this effort to hide the damage and repairs from other buyers, they admitted that it would be "bad for business" for them to be honest and transparent disclose the damage to other prospective buyers. If you are conscious about feeling good about the company you are doing business with, this is NOT the place for you. We refused to do business with a company so ethically compromised.

Bob was incredibly rude to us. He treats you like you don’t know anything about vehicles and will talk downright to you if you correct him. In his words “you don’t know the business, I do”. Is this seriously how you treat customers? Where is the respect and professionalism?

I’m not going to say that you won’t find the car that you want here… but you will have many issues. I bought a BMW from here and on the drive home the check engine light came on. No problem I called and they told me to bring it back for service asap. Now fast forward 2 months and I’m still waiting on the check engine light to go off and I have spent almost every weekend at the dealership. Not happy. So now I dropped the car off this past Saturday and they said 6 hours to repair. It’s now Tuesday and I can’t even get a callback.

DO NOT BUY HERE! Do yourself a favor and look elsewhere for a vehicle. DO NOT BUY FROM THIS DEALERSHIP! I made the huge mistake of not reading all reviews of this place and am now suffering the very expensive consequences. I live in Oklahoma and had to (understandably) wait about a week for the car to be delivered, but while I was waiting I was told the car was being detailed and getting new tires. How nice! The detailing most definitely did not happen as I immediately noticed grime in crevices that would not have been difficult to remove and a penny stuck on the vent in the backseat that was not lodged in anything; it was stuck in something sticky. Should have been my first red flag. Mind you I had not even started the engine at this point. Cut to 3 or 4 hours of possession later and after only having driven the car less than 30 miles at low speeds and for no more than 2.5 hours while doing errands, the check engine light comes on. (You see, the nice thing about this car is that I can see exactly how, when, and where this car is being driven as there is an app that keeps track of everything.) The dealership was immediately notified. They acted concerned, but were not helpful. I then drove it the next day only to have white billowing smoke that smelled like burnt rubber and tar coming from the tailpipe. The dealership was notified the next morning about the issue and said the car had a blocked O2 sensor. The car was taken to a mechanic for the first time 3 days after it was received. After the mechanic inspected and was replacing the O2 sensor, it was discovered the Catalytic Converter was bad and needed to be replaced. The dealership was notified and responded, “That is why you bought the warranty,” the Catalytic Converter was not covered in the warranty. This is the last help the dealership would give and covered the cost of a new converter, not the labor. It was replaced and the car was returned a week later repaired. After another few days and about 100 miles, the check engine light came back on and had to be returned to the shop. A smoke test was performed, and the car had a bad gas cap. After that replacement, the car was returned. Again, after less than 100 miles, the check engine light came back on. Again, another trip to the repair shop, complete with another repair. The check engine light returned again within a few days, and this time it was taken to a specialist for a complete inspection. Another repair. The car was returned, and the light came on again for another repair. We have had the car at this point for 1.5 months, and it has been in the repair shop for 3/4 of the time. A total of 10 (partial) days that this vehicle has been able to be driven because every time it reaches 75-100 miles driven, the engine light comes on. When the dealership is notified of problems, their manager’s response is always, “Oh, well. Sorry about that. These things can happen. That is why you get a warranty.” Mind you, the warranty does not cover most of the problems because the codes indicate preexisting issues. I asked if they fixed the issues at the dealership or just cleared codes? The manager’s response: “Well, you can’t prove that.” I said I will be notifying the Texas DMV, and the response was, “Don’t threaten us! You have no proof we ever had any codes come up when the car was here.” And can you guess where the car is as of this review posting? The repair shop, of course! I sincerely hope they lose so much business and money because of this review because they have cost us so much money and time. They are the least sympathetic company I have ever dealt with and definitely live up to the stereotype of the scummy car salesman. You’d be better off setting your money on fire than to spend a dime here. ETA: I really don’t think they put new/good tires on this car either, because they will not retain air. So conning customers at every turn

DO NOT BUY HERE! Do yourself a favor and look elsewhere for a vehicle. DO NOT BUY FROM THIS DEALERSHIP! I made the huge mistake of not reading all reviews of this place and am now suffering the very expensive consequences. I live in Oklahoma and had to (understandably) wait about a week for the car to be delivered, but while I was waiting I was told the car was being detailed and getting new tires. How nice! The detailing most definitely did not happen as I immediately noticed grime in crevices that would not have been difficult to remove and a penny stuck on the vent in the backseat that was not lodged in anything; it was stuck in something sticky. Should have been my first red flag. Mind you I had not even started the engine at this point. Cut to 3 or 4 hours of possession later and after only having driven the car less than 30 miles at low speeds and for no more than 2.5 hours while doing errands, the check engine light comes on. (You see, the nice thing about this car is that I can see exactly how, when, and where this car is being driven as there is an app that keeps track of everything.) The dealership was immediately notified. They acted concerned, but were not helpful. I then drove it the next day only to have white billowing smoke that smelled like burnt rubber and tar coming from the tailpipe. The dealership was notified the next morning about the issue and said the car had a blocked O2 sensor. The car was taken to a mechanic for the first time 3 days after it was received. After the mechanic inspected and was replacing the O2 sensor, it was discovered the Catalytic Converter was bad and needed to be replaced. The dealership was notified and responded, “That is why you bought the warranty,” the Catalytic Converter was not covered in the warranty. This is the last help the dealership would give and covered the cost of a new converter, not the labor. It was replaced and the car was returned a week later repaired. After another few days and about 100 miles, the check engine light came back on and had to be returned to the shop. A smoke test was performed, and the car had a bad gas cap. After that replacement, the car was returned. Again, after less than 100 miles, the check engine light came back on. Again, another trip to the repair shop, complete with another repair. The check engine light returned again within a few days, and this time it was taken to a specialist for a complete inspection. Another repair. The car was returned, and the light came on again for another repair. We have had the car at this point for 1.5 months, and it has been in the repair shop for 3/4 of the time. A total of 10 (partial) days that this vehicle has been able to be driven because every time it reaches 75-100 miles driven, the engine light comes on. When the dealership is notified of problems, their manager’s response is always, “Oh, well. Sorry about that. These things can happen. That is why you get a warranty.” Mind you, the warranty does not cover most of the problems because the codes indicate preexisting issues. I asked if they fixed the issues at the dealership or just cleared codes? The manager’s response: “Well, you can’t prove that.” I said I will be notifying the Texas DMV, and the response was, “Don’t threaten us! You have no proof we ever had any codes come up when the car was here.” And can you guess where the car is as of this review posting? The repair shop, of course! I sincerely hope they lose so much business and money because of this review because they have cost us so much money and time. They are the least sympathetic company I have ever dealt with and definitely live up to the stereotype of the scummy car salesman. You’d be better off setting your money on fire than to spend a dime here. ETA: I really don’t think they put new/good tires on this car either, because they will not retain air. So conning customers at every turn seems to be their main objective.

I am a first-time buyer who financed a 2020 Toyota C-HR XLE with 54,414 miles from Gulliver Auto Group. Within six months and only 4,000 miles driven, my transmission completely failed and required a full replacement. Six months. 4,000 miles. On a 2020 vehicle. On April 17, 2026, I brought my car in for a routine oil change that took 2½ hours. When I left, I immediately heard a strange noise. I called and returned. After another 3 hours of waiting, service manager John — oddly — asked if I was planning to take my car somewhere else. He was vague but eventually said it was the transmission. No solutions. No next steps. Nothing. I requested the GM, Mr. Bashara, who offered to cover labor and told me to come in Monday, April 20th at 7:30am for a full diagnostic. No loaner was provided — I paid $36 out of pocket for an Uber to work. Mr. Bashara promised someone would call me by noon with results. No one called. I had to return to the dealership after 5pm myself. They confirmed the transmission failure and said a quote would be ready by Tuesday, April 21st. Today is April 29, 2026. No quote. No follow-up. No plan. Every single communication has been initiated by me — not once did anyone from Gulliver reach out proactively. With my car getting worse daily and no urgency from Gulliver, I was forced to pay for the repairs entirely out of pocket — $8,476 for the transmission plus $1,000 in labor. A total of $9,476 that should never have fallen on a first-time buyer who owned the car only six months. When I expressed my frustration to Mr. Bashara, I must be transparent — our conversation became very direct because I felt completely unheard and disrespected. Rather than listen or offer solutions, he ended the conversation with these exact words: "We only sell cars." That is the attitude of the person running this dealership. Attentive and responsive during the sale — completely invisible to you the moment it closes. After further research, I discovered the Toyota C-HR has well-documented CVT transmission problems affecting many owners. This is a known issue and Toyota has done nothing to remedy it. I was never informed of this at the time of purchase. I also contacted Toyota Motor Corporation directly — multiple attempts, zero meaningful support. Both Gulliver Auto Group and Toyota failed me completely. I have retained legal counsel and filed formal complaints with the appropriate consumer protection agencies. This is not over. Do not purchase from Gulliver Auto Group without an independent third-party inspection. Document every call, every promise, and every deadline. Because when something goes wrong — they will not help you, they will not call you back, and they will not honor their word. They only sell cars. And apparently, that is all they care about.

I purchased a 2018 Genesis G90 from Gulliver on Wednesday, paying the full asking price by cashier’s check without negotiation. I honored their no-haggle policy without complaint. The car was exactly what I expected — except for a whistling sound I identified during the test drive. I could not in good conscience accept delivery of a luxury vehicle with an unresolved defect, and Gulliver agreed, assuring me a part had been ordered and the repair would be completed before delivery. That was Wednesday. I am still waiting four days later. I traveled from Louisiana — spending $520 on airfare — specifically for this purchase, having passed on a comparable vehicle in Florida because this one was more accessible. I should have been home two days ago. Instead I am still in Texas, paying for a hotel, meals, and daily Uber transportation, having missed a VA medical appointment. Management has been apologetic but has offered nothing. Not a loaner. Not a meal. Not a gas card. Nothing. I was told the general manager will address it Monday. It is Saturday night and I have not eaten. For context: I live in rural Louisiana. There is no public transportation. No Uber. A car is not a luxury in the South — it is survival. I saved carefully to purchase exactly the right vehicle at exactly the right price. What I could not save for were four unplanned days in Texas on a fixed income, with expenses I did not choose and cannot absorb. Tonight I can choose to skip a meal. When my mortgage comes due in a few days, I will have no such choice. These costs were created entirely by Gulliver’s failure to be honest with me about the status of a repair they assured me was straightforward. I am a disabled veteran. This is what that actually means. Today is day four. Tomorrow is Sunday — the service department is closed — making it day five with no possibility of resolution. That takes us to Monday at the earliest, day six, with still no confirmation that is even where the wait ends. I have no car. I have no date. I have no gesture. Just days