Reviews
I’ve been coming to this dealership for more than 8 years. Everyone is friendly and willing to assist you. They have a great service and parts department as well.
I’ve been coming to this dealership for more than 8 years. Everyone is friendly and willing to assist you. They have a great service and parts department as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your loyalty and kind words about our team and service. We appreciate your continued trust in Audi Mohegan Lake.
MR EDWARD PETELI Thank you again, appreciate everything Helping me getting my car repair Very professional up most respect for him.Thank you again
MR EDWARD PETELI Thank you again, appreciate everything Helping me getting my car repair Very professional up most respect for him.Thank you again
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We appreciate your kind words about our team's professionalism. Thank you for choosing Audi Mohegan Lake.
I brought my 2017 Audi A7 in for 60k mile maintenance on July 16, 2026. That includes an extensive list of maintenance items. On the plus side, the work was accomplished in 3 hours, including an emergent issue of needing new rear brakes (pads, rotors, and associated hardware). I found that the dealer markup on parts was nominal. The customer waiting area was immaculate, with free coffee and various breads available. I did not have need to use the customer restroom bidet. When I was informed of the need for the rear brake replacement, I was not informed of the cost, nor was I shown any worn parts, or the specs on the worn parts (i.e. pad thickness, rotor thickness). Since I was also getting a New York State safety inspection, the brakes had to be done. When I go to the dealership, I expect to pay premium prices, and they exceeded my expectations!
I brought my 2017 Audi A7 in for 60k mile maintenance on July 16, 2026. That includes an extensive list of maintenance items. On the plus side, the work was accomplished in 3 hours, including an emergent issue of needing new rear brakes (pads, rotors, and associated hardware). I found that the dealer markup on parts was nominal. The customer waiting area was immaculate, with free coffee and various breads available. I did not have need to use the customer restroom bidet. When I was informed of the need for the rear brake replacement, I was not informed of the cost, nor was I shown any worn parts, or the specs on the worn parts (i.e. pad thickness, rotor thickness). Since I was also getting a New York State safety inspection, the brakes had to be done. When I go to the dealership, I expect to pay premium prices, and they exceeded my expectations!
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, We appreciate your feedback. We are glad to know that you were happy with parts of your experience, but we would like to discuss your review further. Please contact us at your earliest convenience. Mohegan Lake Customer Care Team 914-528-8076 [email protected]
Continued excellent service from the team at this dealership! The sales team, Frank (sales manager) and Cole (best salesperson) to EJ Peteli, Michelle, and Lauren on the service side.
Continued excellent service from the team at this dealership! The sales team, Frank (sales manager) and Cole (best salesperson) to EJ Peteli, Michelle, and Lauren on the service side.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing our team at Audi Mohegan Lake. We appreciate your continued support.
Dealt with my concerns/ issues quickly and returned my car in very reasonable amount of time. Thank you.
Dealt with my concerns/ issues quickly and returned my car in very reasonable amount of time. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind review. We're glad our Service Team addressed your concerns promptly and returned your vehicle in a timely manner. We appreciate you choosing Audi Mohegan Lake and look forward to assisting with your future service needs.
Since the dealership is now owned by Tasca, I had mixed results. Visit #1 - car had a recall & could not activate Homelink. Was told an animal had chewed wire & to replace it and a connector would cost over $1K. Not covered under warranty- I declined. It took all day for recall, but told it was completed. Four months later, I get a notice from Audi saying recall - not completed. I called & was told it was. I checked myself - putting my VIN on website & sure enough - not completed. Now, another issue develops - malfunctioning SOS call button. Visit #2- I made another appt. & asked for a loaner. No loaner until diagnosis, which could be 2hours. So I wait & learn that they will need car for 3more hours & I had to ask for loaner. No reason why recall not done on first visit but completed this time. Also, noted that all “front-line” Service personnel had changed since initial visit. Might give them one more chance, but not sure.
Since the dealership is now owned by Tasca, I had mixed results. Visit #1 - car had a recall & could not activate Homelink. Was told an animal had chewed wire & to replace it and a connector would cost over $1K. Not covered under warranty- I declined. It took all day for recall, but told it was completed. Four months later, I get a notice from Audi saying recall - not completed. I called & was told it was. I checked myself - putting my VIN on website & sure enough - not completed. Now, another issue develops - malfunctioning SOS call button. Visit #2- I made another appt. & asked for a loaner. No loaner until diagnosis, which could be 2hours. So I wait & learn that they will need car for 3more hours & I had to ask for loaner. No reason why recall not done on first visit but completed this time. Also, noted that all “front-line” Service personnel had changed since initial visit. Might give them one more chance, but not sure.
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Don, Providing thorough service is our top priority here at Audi Mohegan Lake. We'd like to speak with you about your recent visit and your vehicles recall. Can you please contact us so we can discuss this in greater detail? Thank you, Mohegan Lake Customer Care Team 914-528-8076 [email protected]
All the employees at the dealership helped making buying my Q3 a very easy and enjoyable experience. Very professional sales and finance staff.
All the employees at the dealership helped making buying my Q3 a very easy and enjoyable experience. Very professional sales and finance staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Bait and switch avoid at all costs. Read reviews from multiple sources. Every word is true. Unprofessional does not begin to describe. No contact from management after multiple issues.
Bait and switch avoid at all costs. Read reviews from multiple sources. Every word is true. Unprofessional does not begin to describe. No contact from management after multiple issues.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
EJ was awesome to work with. Knowledgeable, kind, attentive. My car feels and runs better. Shout out to the mechanics as well 🫶
EJ was awesome to work with. Knowledgeable, kind, attentive. My car feels and runs better. Shout out to the mechanics as well 🫶
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for recognizing our team's efforts. We're glad your car is running better. Audi Mohegan Lake appreciates your feedback.
Billy was very nice and answered all our questions. He took the time to go over all new features in my new Q7. Helped us set up special features and email for remote start. Everyone we encountered was polite and kind. Thank you so much.
Billy was very nice and answered all our questions. He took the time to go over all new features in my new Q7. Helped us set up special features and email for remote start. Everyone we encountered was polite and kind. Thank you so much.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Our team appreciates your detailed feedback on the Q7 features and remote start setup at Audi Mohegan Lake. If you have any more questions or need assistance, please reach out to us. Thank you for choosing Audi Mohegan Lake.