Audi Mohegan Lake

I brought my 2017 Audi A7 in for 60k mile maintenance on July 16, 2026. That includes an extensive list of maintenance items. On the plus side, the work was accomplished in 3 hours, including an emergent issue of needing new rear brakes (pads, rotors, and associated hardware). I found that the dealer markup on parts was nominal. The customer waiting area was immaculate, with free coffee and various breads available. I did not have need to use the customer restroom bidet. When I was informed of the need for the rear brake replacement, I was not informed of the cost, nor was I shown any worn parts, or the specs on the worn parts (i.e. pad thickness, rotor thickness). Since I was also getting a New York State safety inspection, the brakes had to be done. When I go to the dealership, I expect to pay premium prices, and they exceeded my expectations!

Continued excellent personal service from Audi Mohegan Lake service department. Thank you, EJ Peteli, Michelle, Lauren and Frank, the sales manager.

Continued excellent service from the team at this dealership! The sales team, Frank (sales manager) and Cole (best salesperson) to EJ Peteli, Michelle, and Lauren on the service side.

Dealt with my concerns/ issues quickly and returned my car in very reasonable amount of time. Thank you.

Since the dealership is now owned by Tasca, I had mixed results. Visit #1 - car had a recall & could not activate Homelink. Was told an animal had chewed wire & to replace it and a connector would cost over $1K. Not covered under warranty- I declined. It took all day for recall, but told it was completed. Four months later, I get a notice from Audi saying recall - not completed. I called & was told it was. I checked myself - putting my VIN on website & sure enough - not completed. Now, another issue develops - malfunctioning SOS call button. Visit #2- I made another appt. & asked for a loaner. No loaner until diagnosis, which could be 2hours. So I wait & learn that they will need car for 3more hours & I had to ask for loaner. No reason why recall not done on first visit but completed this time. Also, noted that all “front-line” Service personnel had changed since initial visit. Might give them one more chance, but not sure.

All the employees at the dealership helped making buying my Q3 a very easy and enjoyable experience. Very professional sales and finance staff.

Bait and switch avoid at all costs. Read reviews from multiple sources. Every word is true. Unprofessional does not begin to describe. No contact from management after multiple issues.

EJ was awesome to work with. Knowledgeable, kind, attentive. My car feels and runs better. Shout out to the mechanics as well 🫶

Billy was very nice and answered all our questions. He took the time to go over all new features in my new Q7. Helped us set up special features and email for remote start. Everyone we encountered was polite and kind. Thank you so much.

Service was fast, and well, staff were attentive and I would bring my business here again.