Audi New Orleans

Excellent experience from start to finish. Responsive team, very personable salesman, felt listened to and cared for and got a great deal.

Very friendly, patient and made the process easy. They searched and found the exact car that I wanted. It is BEAUTY ! Audi Q3 2026

FAILED PDI SAFETY ISSUE Prior military taught me to treat everyone fairly and with respect which this place has none. I had an appointment from the sales manager AJ at 0900 when they opened. I drove 2.5 hours to their dealership because of the conversation and sale sheet AJ showed me. I get there and the salesman Danny comes out to greet me and tell me bad news. They sold the car the night before which I was communicating with AJ and Danny the night before up until close of business. So shady already. I should have left but I did not. They had another RS 3 that they showed me. It had swirls in the headlight and on the hood. I have all pictures pre-purchase of it. Mathew the GM had to come and negotiate with me because of all of this. Told me, "He had a pain in his xxx." I leave the dealership in my new car and less than an hour into it I hit a big concrete bridge where my tires started bouncing off the road at 70 mph. I call them back and they have no clue what it could be. I had to drive to Audi Pensacola to have it checked as it was 1.5 hours away. Should have bought my car there because they found the Pre Delivery Inspection was not done and the car still had bump stops in it. I also have the audi inspection video of them finding them. Danny is the only thing good at this dealership that I had to work with.

Horrible communication and service. I inquired about a vehicle, made an offer and got the robot text to confirm receipt. 24 hrs, no response to my offer whether accepted or declined. I reached out and was told they’ll get to it soon. 48 hours, still no response. Reached out again and was told the same thing. It’s now day 5 and I’ve reached out daily only to be told they will get to me soon. How long does it take to look a submitted number and respond yes or no? Not a good business model. Don’t waste your time trying to to get a good service or communication experience. How you do somethings is how you do all things.

We recently leased an Audi SQ5 from Audi of New Orleans. While we experienced several unexpected issues shortly after delivery, I want to specifically recognize Danielle Fugler in the service department for her exceptional professionalism and care. Within days, we encountered significant system alarms and were informed that the gateway (computer system) required replacement. The following day, we had a frightening situation when the tire failed and ultimately detached from the vehicle while we were driving. Danielle immediately stepped in and truly distinguished herself. I was extremely shaken, and she responded with a calm, steady and compassionate demeanor. She remained in constant communication, reassured us and ensured that we felt supported and safe throughout the entire experience. When towing delays occurred, Danielle personally intervened and arranged for CJ to pick us up and bring us up. He was equally kind and professional, and we were very appreciative of his help. CJ showed initiative, and Danielle's willingness to support and trust him reflected strong leadership and teamwork. Over the following days, Danielle continued to provide clear communication, thoughtful support and seamless coordination while our vehicle was being repaired. She went above and beyond to minimize disruption and ensure everything was handled properly. Danielle’s professionalism, empathy and leadership made a lasting impression. Danielle Fugler is the key reason we will continue to do business with Audi of New Orleans.

Great team they have at Audi of New Orleans! Sales representative Serkan, managers like Pat and Stephane are great addition to the best Audi Dealership in the south of the country! Thank you!

I bought a Porsche and have yet to get the documentation to insure and register the vehicle and no one at the dealership is able to tell me when that will happen. I've been ghosted by everyone in the organization that I've emailed, including the GM. No one is paying attention or cares what happens once they have your money in their pockets. It is truly baffling why this dealership operates as some kind of weird bureaucratic organization out of a sci-fi novel like "1984".

I was in a pinch and reached out to Shak at the end of the day and he went above and beyond to help me out.

Walked in at 5 pm test drove an Audi A4 for my wife by 6 pm out the door quickly and efficiently. The team was extremely friendly and helpful best car buying experience ever.

Waiting for ordered car was no issue. We drove to pick it up on a rainy day, finished up and drove back to Pensacola to discover a rather obvious scratch on rear bumper but only from a get down low and look . Upon contacting salesman, the standard "you must of done it" came out. Once he was reminded we went straight home no way possible and that he had not done a walk around with my wife, as its her car and she is a car person. He then started the oh yes I did. NO HE DIDN'T. Bottom line I ate $515. for proper repair. Then as we paid our taxes there but got our plate and transfer in Fl we took care of that when notified and were told they over charged us $24. Several days later we start getting text from same salesman telling us to go take care of tag work immediately twice. We had done all. He seemed impossible to convince and that the only remaining issue was them refunding us the money sent back from Fl. Ridiculous customer treatment.