Tameron Subaru

Horrible service. I was told my lifetime oil changes that I was promised when I purchased the car was no longer valid. They won't answer the phones or return calls when you leave messages. This dealership has went down hill. I'll drive to pensacola when I need service from Subaru. Will never do business with Subaru of mobile.

If I could give a zero I would. Service has had my car a month and NO ONE.l especially Brittany will not return a call. I emailed the GM for a status but he has zero clue what is going on in the dealership. He is condensending and does not even attempt to try to explain or find the problem. This dealership is a joke

My husband and I went to Subaru of Mobile with a specific SUV in mind. Our salesman was. Mr. McFadden, he was very nice, & helpful through the whole process of purchasing our new vehicle. Would greatly recommend using Subaru of Mobile, & ask for Mr. McFadden.

Website is misleading. Requested a rental car for my service . Stated 40$ a day . When I get there it’s 65$ a day and they stated they really don’t have cars for rental service . That’s fine but update your website . Now I’m stuck at dealership for hours when I had plans while car was in service . Also, I selected full detail since it was an option on website. Of course they don’t do that either. I mean why else can I expect from this service ? Pay for premium service and drive 45 minutes here to get subpar service. Didn’t help that I had to find someone to assist me

We drove from Missouri to look at new Subarus and this was the first place we stopped. The young salesman Skylar greeted us and showed us what was available and we drove away happy with our new Forester. Everyone was very friendly and helpful. We would come back!! Thank you!

I connected with Subaru of Mobile in late September. The salesperson was polite, transparent, and extremely responsive. We finalized a deal at the end of the month for a car in transit. I flew down mid-Oct (WI -> AL), and did all the paperwork. Went smoothly. Again the salesman was very professional. Finance was fine, though I did not appreciate my friends at my local Subaru Dealership being questioned, but I let it go. Here is why I only gave two stars. Alabama issues 20-day temp plates. I received my temp plate on Oct 20, so the plate expired on 11/10. On November 26, I contacted the WI DMV asking about my plates (personalized plates take longer than standard plates). The WI DMV responded with - they never received any paperwork for the car! I contacted the salesperson right away, who sent me tracking numbers for the paperwork. The paperwork for the title was submitted on November 12 - after the temp tags had expired! I was not informed of the delay by anyone at the dealership. Furthermore, they sent the paperwork to the wrong address, and the package was refused (by WI DMV). The dealership received the package back on November 19. I contact the salesperson on November 29, wondering what's going on. I told the salesperson to send me all the documents (including a check for the taxes) and I would take care of the registration. November 30 - the salesperson texts me that the paperwork went out. End of the week, nothing. Monday, December 6, I contact the salesperson, he gives me the name of a lady to contact. Took three calls to get to her. She promptly replied - we sent the paperwork back to the DMV - the same place that rejected it the first time - and it was sent back. I convince this lady to send the paperwork, along with a check for the taxes, to me. I receive the paperwork on Tuesday, Dec. 7. I take it to get processed - the check for the taxes wasn't signed. (In my haste to get this taken care of, I never bothered to check). I contact the dealership, and the lady that took the call (different lady than the paperwork lady) took ownership of her mistake, profusely apologized, rectified her error, called back again to apologize, and then sent me the tracking number for the replacement check. I contacted the dealership, asked to talk to a manager, and spoke with Mike. Mike did apologize but all I got were excuses why the situation occurred and that there was nothing he could do to rectify the situation. Very much a "No harm, no foul" apology. I contacted my salesperson one last time Friday, December 10 who forwarded my email to the GM. I expected some follow-up from the GM, however, nothing and it has been three business days. Had it not been for the professionalism of the salesperson and the lady who cut the check taking full ownership of her mistake, I would not have given the dealership two stars. This was and is a severe legal issue and there was no follow-up or concern that the situation got rectified. Be careful.

The worst dealership I ever bay from, from manager to sales men to finance manager, will till you how important are you to them and you wii have a life time warranty on your car, till you sign and pay after that they dont want to answer any of your calls or send you your legal regestration

I've been trying to purchase a vehicle from these clown for the last 2 months.I have an 800'credit score and offered them 4000 down on a 19,000 vehicle...they ran hard credit checks on me twice and insisted on 10,000 down...they wanted to fly me up,there and drive the car home 650 miles..I went to my bank and was approved for the full amount of the car with no money down...this is when I told Koby they could kick rocks,...

Excellent service both in buying and service. Very helpful and quick. Seemed very honest. Waiting area good. Had the car I wanted. Closing area good and quick.

Worked with Cameron after putting an inquiry on a used Subaru. Drove all the way from the Panhandle to take a look at it. Came in with a challenging trade situation (recent damage and negative equity), never felt like the team wasn't working on getting me in a Subaru. After working through a couple used options, Cameron came back with a great deal on a NEW Outback. I went from looking at a 3 year old, 80K mile used car to a brand new 2019 Outback. The deal was exactly what I wanted with the finance team offering great term options to choose from. Had a great conversation with Jim, the Business Manager. From start to finish, I had a great experience. I highly recommend this dealership if you're looking for a Subaru.