Keating Chevrolet

TLDR; Don't waste your time visiting an infinite amount of dealerships with apathetic salesman. Schedule an appointment with Colby. He is a 10/10. I visited so many dealerships around the Houston area, and it is not an exaggeration when I say Keating Chevrolet was ONE of only TWO dealerships where I had a truly positive experience. What started as an exciting milestone, buying my child’s first car, quickly became a stressful ordeal due to disengaged salespeople who clearly didn't value customer relationships. We had three comparable options at similar price points, but the Trailblazer we chose wasn't just about the car at this point. What truly made the difference was our salesman, Colby. He was knowledgeable, patient, and genuinely engaged from start to finish. He followed up consistently, handled every text and call promptly, and worked with management on our behalf. He was ultimately the deciding factor in where we purchased. His energy and professionalism are unmatched. If you want a positive and seamless experience, go see him!

I purchased my new 2025 Chevrolet Traverse in May 2025 and was extremely pleased with the purchase, as the vehicle includes all the driver-assistance features I was looking for. Almost six months later, the vehicle developed an oil leak. I contacted Mr. Brad in the Maintenance and Repair Department, who promptly confirmed the issue. He explained that the oil leak was not due to Keating Chevrolet dealership, or myself. He immediately decided to keep the vehicle to identify the cause and proceed with repairs, all of which were fully covered under warranty. He also arranged a loaner vehicle for me for the entire duration of the repair. About a week later, Mr. Brad informed me that certain parts (specifically the oil pan gaskets) were temporarily unavailable due to high supplier demand. Despite this challenge, which was beyond the dealership’s control, Mr. Brad worked closely with Mr. Kyle, the Operation Director, who made every effort to secure the necessary parts as quickly as possible. Thanks to their dedication and teamwork, the parts were obtained and the repairs were completed successfully. I received my vehicle back in perfect working order. Based on this exceptional after-sales service, I can confidently say that the entire Keating Chevrolet team works together to ensure a truly pleasant customer experience from purchasing my vehicle with Mr. Josh to servicing and repairs with Mr. Brad and Mr. Kyle. This was a wonderful experience. I will absolutely continue to return to Keating Chevrolet for future service and when I am ready to upgrade my vehicle.

I am so happy with my purchase of a certified pre-owned 2024 Chevy Trax LT. Juan Cerda was so patient throughout the process of finding just the right vehicle for me. He is so professional, yet very personable. He made sure I was completely satisfied with my purchase and has followed up, checking to make sure I am still pleased. Purchasing this vehicle has been a very positive experience, and I would encourage anyone to ask for Juan to help them with their next vehicle purchase! Thanks again, Juan!

This dealership is the shadiest around. They tack on extras in financing and try to isolate you from knowing any additional costs to add financing raising your payment. They tack on dealer tracking items without you knowing that you can refuse those items.

The service team is the worse I’ve ever dealt with. Moe is the only decent one there, and it’s not any of his fault! They have had my car almost 2 months, will not return calls. I’ve got a case opened with GM since it’s all been a disaster. I would not recommend this dealership at all

Don't buy and finance products from their finance department. I cancelled my gap insurance back in May and still no check. Velvet Dove is lazy and a complete moron.

I bought my 2024 Silverado new in January 2025. From having the aftermarket step rails installed, servicing the Pickup, and having an electrical issue that was no fault of Chevrolet, Keating Chevrolet Dealership, or myself. It was handled. They worked me into the Schedule and made sure the Vehicle was going to be safe and run like it should. The Service Department is one of the best. The day before I took it in, it was 6:30pm and they answered the phone. Listened to me and determined that it was still safe to drive. Arrived this morning, told what I did which was check to be sure the battery was still charged, and then let the Mechanic deal with it. And the Mechanics at Keating are Excellent. So from Sales, Service, Parts Department which I've had excellent service from, and Chevrolet Support. You will be treated right at Keating Chevrolet.

Keating's service team mis-diagnosed the problem with my vehicle. I spent ~$1300 on a recommended solution that did not work. The problem remains and Keating has no remedy or consideration for my out-of-pocket costs. Keating should bear some repercussion for their mis-diagnosis, especially since they charge $225+ for a diagnosis. Further, my vehicle was in your shop almost a week. Your work flow should be examined. I wouldn't recommend this dealership

We have bought 9 vehicles from the previous owners. When we needed service it was always great. I brought my truck in for a leak. 12 days later and a very expensive bill I finally got my truck back. I miss the feel of a family owned dealership. Next time I guess I will look elsewhere . I did not feel like I was kept in the loop.

No follow up to answer questions - don’t need them other dealers to the rescue.