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Grubbs Cadillac of Wichita Falls

(15 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–7:00pm
Tuesday 9:00am–8:00pm 7:00am–7:00pm
Wednesday 9:00am–8:00pm 7:00am–7:00pm
Thursday 9:00am–8:00pm 7:00am–7:00pm
Friday 9:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–7:00pm 7:00am–5:00pm
Sunday Closed Closed
New (888) 527-7242 (888) 527-7242
Used (888) 530-8576 (888) 530-8576
Service (888) 531-2969 (888) 531-2969

Reviews

(15 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grubbs Cadillac of Wichita Falls from DealerRater.

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Told David Diehl what I need taken care of and he had my

Told David Diehl what I need taken care of and he had my truck checked our and fixed the next day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Grubbs in general is the WORST dealership I’ve ever seen,

Grubbs in general is the WORST dealership I’ve ever seen, xxxxty cars too!!!!! Their customer service is crap. The only person there that I would consider working with again, is Miah Bradbury. I was completely screwed over by Grubbs, worst experience of my life dealing with those xxxxxxxx! Never again; and I tell everyone I come across to stay away from that crooked dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone I came in contact with was very pleasant and

Everyone I came in contact with was very pleasant and helpful. I was very satisfied with my service and will return in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I appreciate what Robert did to coordinate the Repair,

I appreciate what Robert did to coordinate the Repair, and I appreciate the technicians quick turnaround on the repair itself.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your feedback! We're delighted to hear that Robert and our technicians provided efficient and effective service for your repair. Your satisfaction is important to us, and we’re always here to help with any future needs!

Service department is very helpful and dependable.

Service department is very helpful and dependable. I have used this dealership of at least 40 years and never been sorry for that choice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your loyalty and trust over the years! We’re honored to have served you for so long and are delighted that our service department continues to meet your expectations. We look forward to continuing to provide dependable care for many more years to come!

Robert runs a very professional service department.

Robert runs a very professional service department. My car needs were taken care of. My time there didn’t take long at all.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I believe the Service Technician’s name was David and he

I believe the Service Technician’s name was David and he was very friendly informative and took excellent care of us.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

David did an excellent job in taking care of my car 's

David did an excellent job in taking care of my car 's problem. He ensured it was done in a timely manner. He was also highly professional from the time I arrived with my car until I got my car back.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am so thankful for the quick appointment and the turn

I am so thankful for the quick appointment and the turn around time for getting my vehicle back. Thank you all for your hard work! I appreciate it more than you know!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A good dealer to do business with courtesy and listen

A good dealer to do business with courtesy and listen to your needs thanks foundation.. By

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.