Honda of Port Richey

Normally superior service, this time just average.. Long wait and not honest feedback. Will be back.

Alex and Eli at Ocean Honda NPR provided 5-star customer service with assisting me to finance the EXACT vehicle I wanted and getting the best deal! The financing process was thorough, smooth and easy! They were also friendly and realistic. At Ocean Honda they will help their customers find a vehicle that fits their essential needs, features and specs and respecting your spending budget. I recommend buying or financing a car through this dealership! Thank you so much for making a dream come true to take home my dream car!! ❤️

Scheduled my two-year maintenance on my 4th leased Civic here at Ocean. I have Car-Doc which I highly recommend and isn't available at my local Honda dealership, so I drive to Port Richey. It's worth the drive. Have never had an issue. I wait for my car and watch old classic movies at the snack bar. Ivan Gonzalez was my advisor and as usual did a top-shelf job. An outstanding steering recall was also accomplished with no noticeable increase in time. And, of course, with Car-Doc all was covered.

The service was excellent as always and the staff provided a great experience with great customer support.

My Serv Rep is JR Disbrow, I've had several; for the most part they did not come up to the standard that I'm used to when living in AZ. (where the dealership treats you like Royalty) I've always gone to my dealerships for all my vehicles. JR proved to be the best. He was friendly and welcoming. Being a senior citizen, doesn't mean I'm naive or ill-knowledged. JR showed me respect; and most importantly, he "listened" and didn't dismiss my concerns. Regarding the service team, I do have one bone to pick. I think sometimes they just check off the boxes (items with the service maintenance)..case in point, my battery. They said it was good, but I was stranded, my car died; and if it weren't for a nice gentlemen in a pick-up that helped me out, I would have waited for hours for road assistance. He and his granddaughter brought me to an auto parts store, picked up a new battery and he installed it for me. The guys at the place said this battery was totally bulged out (I saw that for myself) and that it had been this way for months! Other than that, the Service team has done fantastic, great work. I've had some expensive work done but well worth the investment. (2010 Honda CRV. 111,000 miles so far). Oh - and Cindy, "know-it-all", twit for brains, knew more than I did, interrupted and corrected me twice. She was so full of herself. I was raised and surrounded with guys all my life, worked in a male predominant environment and learned a lot about many of the trades, including some mechanics. To her, I was just some silly senior that she hardly had time for. I will continue going to Ocean Honda. The place is immaculate, the people there are accommodating. Your Sales Dept. could be a little more engaging. I've been approached just two times in all the times I've been there cruising the new vehicles in the showroom while waiting for my car to be serviced. Hmmm...guess they don't want to sell me a car. The ratings below reflect my experience with JR and his communications with the Service Team. All 5 Star!!

I was able to do have my car’s oil changed as a walk in. It was fast, easy, and efficient. I felt like the service rep that helped me was very nice and helpful

Todo bien,muy atentos todos,tratan de cubrir tus necesidades,puedo recomendar honda ocean a todos.

Best customer service in my experience! Staff is well trained and knowledgable. Also best friendly..

I took my car in for routine servicing Brandon. The service manager was outstanding explained everything and it only took 35 minutes to get my car back. The lounge is outstanding very very comfortable.

Excellent customer service by my service advisor JR.Everyone very helpful. Knowledgeable and willing to help.