Chavez-Jessup GMC

Chavez has a lot to learn from Jessup in Cathedral City, absolutely no comparison I will never go back to Chavez. Jessup in Cathedral City has superior customer service, atmosphere, waiting area, etc. No to to mention, I called Cory Freeman and left him a message to call me back regarding the sharing of service records and he do not have the decency to call me back. I told my service rep. I was there and told him I called Cory and received no call back. I saw Cory walk by me several times and again no decency to greet me. I will never go back to Chavez. I will go back to Jessup in Cathedral City as I always have even though it is a farther drive. Jessup in Cathedral City is superior in all aspects. Chavez should take lessons from Cathedral City. I also mentioned to my friends and collogues never to go to Chavez. Also, one of the worst parts was seeing employee after employee grabbing waters, snacks, etc. from the "Customer waiting area." All rude and never a simple greeting. When I finally was given my vehicle the oil odometer was not even reset. Terrible dealership all around.

service was done on time. always had good service, waiting room was comfortable. all was good.

Easy location. Efficient service. Car is ready pretty close to promised time. Comforting to know they use GMC parts.

Always 100% service and attention. Thank you GMC staff you’re the best. Over all. 👍🏼💯🙏🏻🙏🏻

I brought to the attention to my service advisor that the wrong information was on my invoice if he could correct it and he told me no. My phone number was wrong and address also the mileage was entered wrong. He entered 6,856 and the correct was 14,000. To me it was an easy fix and if advisor did know how to correct my receipt and invoice he should have asked someone for help. Not just tell me No that he couldn’t fix. Invoice number GCCS336026.

On time service, whole process very efficient and comfortable waiting lounge fully stocked with water and snacks. All personnel contacted were friendly and courteous.

Extremely courteous, professional and trustworthy. They explained where to go for my service on the truck. It was a pleasure doing business with them.

Buen trabajo y servicio siempre que necesito les llamo para una cita y me atienden muy bien

Cynthia was great help, facilitated everything for us and that was the defining factor why we decided to buy from Jessup GMC

Ordered an oil change. Picked up car that day. No oil change sticker on the windscreen and the oil life indicator still read 35%. Either I was charged for the oil change and it didn’t happen or the technician is bone lazy and did not complete his job. Will never return to this dealership.