Carway LLC

This guy is a mechanic shop trying to flip auction vehicles. I have no problem with that, but then you need to view your job as a car salesman.   My teenage son is shopping for his first car. He was interested in purchasing a used car from them. They only list through cars.com, no sales website, so I sent a message with specific questions about maintenance and requesting a time to see the car. I received no response. I had to call and set up a time. When I called, I was told the time should be fine, but I should text him 30 minutes before to make sure it was still okay. I told him it would have to be 60 minutes as I was driving an hour to see the vehicle. I texted that I was on my way and got no response.   When we arrived, he acted surprised to see us. I told him I texted, I had to show him my phone because he didn't believe me, he tells me that's not his number. It was the exact number I had called him on from the online posting.    We test drove the car, it drove fine, and was very clean. After the test drive I asked about the known mechanical issues on this particular make/model - the same questions I had asked online with no response. He couldn't answer one way or the other, which is information enough. However, he had already offered the Carfax earlier, so I asked if we could see it. He said something along the lines of "so you're going to buy it if the Carfax looks good". I obviously wasn't going to commit to anything at that point. He did share the Carfax. We left and reviewed the Carfax, there was no indication any of the work had been done to mitigate the handful of known issues with this particular make/model.   He texted and asked what we wanted to do because he had others inquiring (Classic sales tactic). I told him we decided we didn't want to take the risks on the known issues since they hadn't been addressed and I thanked him for taking time to let us see it. His response "Okay, for the future probably best if you decide what make and model you want first before spending time." I responded and let him know that I had tried to ask my questions in advance but received no response. And politely let him know "For the future, probably best if you answer the questions people have in advance before they have to spend the time to come see it." I had way more time wasted than he did.    If he wants to be a car salesman, he needs to understand that even a serious buyer is going to walk away from a purchase sometimes. The problem is he's a mechanic and I understand a mechanics time is viewed completely different in terms of productivity, but the average car salesman works 15-30 hours for every sale. The idea that I wasted his time when he could have just answered my questions via email from the start is simply ludicrous. Not sure about his mechanic ability, but definitely would NOT recommend this car buying experience.   

Excellent interactions - accurate, thoughtful and clear. Not “pushy” but refreshing and helpful. Would definitely consult with them next opportunity.

Never received info and follow up, very disappointed, was expecting some follow up after MJ sent two request

I had an excellent experience with Carway LLC. It was my first time buying a salvaged-title car, but the process went very smoothly and I was able to register the car in South Dakota without any trouble. They purchase top-quality cars with low miles from insurance company auctions, fix them up, get them passed by State of Minnesota inspectors, and then sell them with a State of Minnesota Certificate of Title. I couldn't be happier with my purchase, it was an outstanding value at an outstanding price.

I bought a 2015 Honda Fit from Kostantine. The entire experience was fantastic! Very friendly, welcoming dealership. On the walk around of the car, I noticed a few spots where the paint had chipped, and right away he fixed the spots with touch-up paint just to make sure I was taken care of.

I bought a used Kia Soul from Constantine's shop and am happy that I did! Plates and title arrived promptly and when the radiator fan let me down in the first 2 days of driving, Constantine replaced it (even though he wasn't required to). I would definitely buy from him again! Nice family business!