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Burlington Subaru

(91 reviews)

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(91 reviews)

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Going into the process of purchasing a car, I was very overwhelmed and my nerves were high. But Sara’s welcoming and genuinely positive disposition made it so much easier and turned the entire process into one that I was excited about! Anyone who meets her can tell she’s a very sincere person who wants everyone to get a positive experience out of a usually stressful time (which is why I walked out with a car). I suggest that if you’re ever over at Subaru and want your visions to be met, ask for Sara!

Going into the process of purchasing a car, I was very overwhelmed and my nerves were high. But Sara’s welcoming and genuinely positive disposition made it so much easier and turned the entire process into one that I was excited about! Anyone who meets her can tell she’s a very sincere person who wants everyone to get a positive experience out of a usually stressful time (which is why I walked out with a car). I suggest that if you’re ever over at Subaru and want your visions to be met, ask for Sara!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jamphel, we are grateful to hear that Sara helped make your experience so positive and enjoyable! Thank you for choosing Burlington Subaru and for sharing your feedback. We wish you safe travels ahead!

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I purchased a 2023 Subaru Forester and there was a chip in the windshield. Aiden made an appointment with the service desk to have it fixed. I received the appt within a week. They gave me a loaner car to use while they repaired the windshield. Maria the service rep was very helpful in helping me with loaner car. It was completed in a few hours. Everyone was very hospitable. Thank you Subaru!

I purchased a 2023 Subaru Forester and there was a chip in the windshield. Aiden made an appointment with the service desk to have it fixed. I received the appt within a week. They gave me a loaner car to use while they repaired the windshield. Maria the service rep was very helpful in helping me with loaner car. It was completed in a few hours. Everyone was very hospitable. Thank you Subaru!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Congratulations on your 2023 Subaru Forester, Maureen! We're so pleased Aiden, Maria, and the rest of our team made the repair process smooth and efficient. Thank you for choosing Burlington Subaru!

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Had a service appointment for an oil change and engine air filter, but a couple other issues were discovered that needed immediate attention. Fortunately they were able to take care of them today since I've had to be on the road most days for the past 3 months and don't have much extra time. Brandin Jones, my service advisor, was very good at explaining what needed attention now and also a few months from now. The paperwork given to me at the end of my visit also seemed more detailed than usual. It was a long wait, but not their fault. I'm happy to have it fixed and feel more confident about the long trips I have to keep making. Thanks to Brandin and the service team!

Had a service appointment for an oil change and engine air filter, but a couple other issues were discovered that needed immediate attention. Fortunately they were able to take care of them today since I've had to be on the road most days for the past 3 months and don't have much extra time. Brandin Jones, my service advisor, was very good at explaining what needed attention now and also a few months from now. The paperwork given to me at the end of my visit also seemed more detailed than usual. It was a long wait, but not their fault. I'm happy to have it fixed and feel more confident about the long trips I have to keep making. Thanks to Brandin and the service team!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Judy, we really appreciate you taking the time to write such a detailed review of Brandin and the team here at Burlington Subaru Service Center. We're so glad we could help you get the repairs you needed in a timely manner so you could get back on the road with confidence. We wish you safe travels and look forward to working with you again in the future. Enjoy the ride!

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Visited Burlington Subaru looking for a 2026 BRZ ts. I worked with Hannah to ensure that the car was what I wanted (it was!) and the process was very quick and painless. She showed me the car, we talked about the details and I made an offer. I'm now driving my brand new Glacier White BRZ and loving it. This is the first car I've purchased in decades that was not a Mazda. My experience with the dealership is as important to me as the vehicle and South Burlington Mazda failed me when I bought my last Mazda. Likewise Heritage Toyota (the GR86 is the same car as the BRZ with a slightly different setup) was rude and off-putting. I'm very happy with the decision and know that when I'm looking for another sports car Hannah will be my first call.

Visited Burlington Subaru looking for a 2026 BRZ ts. I worked with Hannah to ensure that the car was what I wanted (it was!) and the process was very quick and painless. She showed me the car, we talked about the details and I made an offer. I'm now driving my brand new Glacier White BRZ and loving it. This is the first car I've purchased in decades that was not a Mazda. My experience with the dealership is as important to me as the vehicle and South Burlington Mazda failed me when I bought my last Mazda. Likewise Heritage Toyota (the GR86 is the same car as the BRZ with a slightly different setup) was rude and off-putting. I'm very happy with the decision and know that when I'm looking for another sports car Hannah will be my first call.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Scott, congrats on your new 2026 BRZ ts, and thank you for highlighting Hannah's excellent service! It was a pleasure doing business with you here at Burlington Subaru!

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Maria was both kind and efficient She had ideas about to deal with a bad oil change which contributed to leaking She was a pleasure to work with!!

Maria was both kind and efficient She had ideas about to deal with a bad oil change which contributed to leaking She was a pleasure to work with!!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Jim - we’re delighted to hear Maria provided you with efficient and helpful service after your oil change at Burlington Subaru. We’ll be sure to pass along your feedback!

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My name is Tashi I recently went car shopping at Subaru in Burlington,, Vermont ,with my daughter we could not be more satisfied with our experience.everyone there was so joyful and full of laughter but the real highlight of our visit was meeting a truly shining lady named Sarah. Sarah is absolutely spectacular. she provided such exceptional customer service and made us feel so comfortable I truly want to massive Thank you to Sarah for everything she did for us.she’s not just an incredible professional. but a wonderful human being-truly angel. we feel so lucky to have met her we will definitely be back in the future.and I will absolutely recommend this dealership to all of my friends. thank you once again, Sarah

My name is Tashi I recently went car shopping at Subaru in Burlington,, Vermont ,with my daughter we could not be more satisfied with our experience.everyone there was so joyful and full of laughter but the real highlight of our visit was meeting a truly shining lady named Sarah. Sarah is absolutely spectacular. she provided such exceptional customer service and made us feel so comfortable I truly want to massive Thank you to Sarah for everything she did for us.she’s not just an incredible professional. but a wonderful human being-truly angel. we feel so lucky to have met her we will definitely be back in the future.and I will absolutely recommend this dealership to all of my friends. thank you once again, Sarah

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tashi, we're delighted to hear that your visit to Burlington Subaru was such a positive experience. It’s wonderful that Sarah was able to provide exceptional service and make you feel at ease. We’ll be sure to pass along your kind words to her. We look forward to seeing you again and truly appreciate your recommendation!

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The best car buying experience I've ever had. Chris, Dan & Rob were all fantastic.

The best car buying experience I've ever had. Chris, Dan & Rob were all fantastic.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Steven, thank you for sharing a positive review of Chris, Dan, Rob, and Burlington Subaru!

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Excellent service, very personable. Highly recommend!! My 4th vehicle there. Consistently efficient and high attention to detail.

Excellent service, very personable. Highly recommend!! My 4th vehicle there. Consistently efficient and high attention to detail.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your feedback about our team! We truly appreciate your business and we hope to see you again at Burlington Subaru. Take care!

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They were wonderful.. everyone was so happy and pleasant.. it made buying a new car a great experience!

They were wonderful.. everyone was so happy and pleasant.. it made buying a new car a great experience!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
—
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We’re grateful for your business and glad you had a positive experience with our team! Thank you for choosing Burlington Subaru and for sharing your support. Safe travels!

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Great service, courteous, and kind. Generous with their new loaner cars! I’d go back.

Great service, courteous, and kind. Generous with their new loaner cars! I’d go back.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for reviewing Burlington Subaru! It was so kind of you to share your experience, Mari.

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