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Burlington Subaru

(98 reviews)

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(98 reviews)

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The service was perfect. On time, and even finished early. Professional staff and great customer service!

The service was perfect. On time, and even finished early. Professional staff and great customer service!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Nick was my service rep. He was super nice, efficient and a pleasure to deal with. Kudos to him for picking out the Halloween decoration in front of his work station 🎃🧡 Linda

Nick was my service rep. He was super nice, efficient and a pleasure to deal with. Kudos to him for picking out the Halloween decoration in front of his work station 🎃🧡 Linda

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Thank you for the prompt efficient service. Everyone was great to work with. Thank you

Thank you for the prompt efficient service. Everyone was great to work with. Thank you

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Excellent service from Andrew! My car was serviced in the timeframe I requested and he was very clear what I was being charged for.

Excellent service from Andrew! My car was serviced in the timeframe I requested and he was very clear what I was being charged for.

Rating breakdown (out of 5):
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Buying process
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Erin, we’re happy to hear you had such a positive experience working with Andrew and our team! Thank you for choosing Burlington Subaru and for sharing your support in this review!

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Excellent service. Greated by Andrew, who was welcoming and efficient with paperwork. Six month car service was quick. Waiting area comfortable. Car ready in less than an hour. I recommend this dealership for Subaru service.

Excellent service. Greated by Andrew, who was welcoming and efficient with paperwork. Six month car service was quick. Waiting area comfortable. Car ready in less than an hour. I recommend this dealership for Subaru service.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Bonnie, we're so glad to hear Andrew took such good care of you during your recent visit at Burlington Subaru. Thank you for your recommendation and have a fantastic day! Safe travels!

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Thanks to Nick and the service team for a smooth experience with my car's maintenence!

Thanks to Nick and the service team for a smooth experience with my car's maintenence!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Josh, we appreciate your support of Nick and Burlington Subaru!

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Excellent customer service by Nick and others on the team and great technician work .. thank you

Excellent customer service by Nick and others on the team and great technician work .. thank you

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Laurel, thank you for sharing a positive review of Burlington Subaru!

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Going into the process of purchasing a car, I was very overwhelmed and my nerves were high. But Sara’s welcoming and genuinely positive disposition made it so much easier and turned the entire process into one that I was excited about! Anyone who meets her can tell she’s a very sincere person who wants everyone to get a positive experience out of a usually stressful time (which is why I walked out with a car). I suggest that if you’re ever over at Subaru and want your visions to be met, ask for Sara!

Going into the process of purchasing a car, I was very overwhelmed and my nerves were high. But Sara’s welcoming and genuinely positive disposition made it so much easier and turned the entire process into one that I was excited about! Anyone who meets her can tell she’s a very sincere person who wants everyone to get a positive experience out of a usually stressful time (which is why I walked out with a car). I suggest that if you’re ever over at Subaru and want your visions to be met, ask for Sara!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Jamphel, we are grateful to hear that Sara helped make your experience so positive and enjoyable! Thank you for choosing Burlington Subaru and for sharing your feedback. We wish you safe travels ahead!

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I purchased a 2023 Subaru Forester and there was a chip in the windshield. Aiden made an appointment with the service desk to have it fixed. I received the appt within a week. They gave me a loaner car to use while they repaired the windshield. Maria the service rep was very helpful in helping me with loaner car. It was completed in a few hours. Everyone was very hospitable. Thank you Subaru!

I purchased a 2023 Subaru Forester and there was a chip in the windshield. Aiden made an appointment with the service desk to have it fixed. I received the appt within a week. They gave me a loaner car to use while they repaired the windshield. Maria the service rep was very helpful in helping me with loaner car. It was completed in a few hours. Everyone was very hospitable. Thank you Subaru!

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Congratulations on your 2023 Subaru Forester, Maureen! We're so pleased Aiden, Maria, and the rest of our team made the repair process smooth and efficient. Thank you for choosing Burlington Subaru!

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Had a service appointment for an oil change and engine air filter, but a couple other issues were discovered that needed immediate attention. Fortunately they were able to take care of them today since I've had to be on the road most days for the past 3 months and don't have much extra time. Brandin Jones, my service advisor, was very good at explaining what needed attention now and also a few months from now. The paperwork given to me at the end of my visit also seemed more detailed than usual. It was a long wait, but not their fault. I'm happy to have it fixed and feel more confident about the long trips I have to keep making. Thanks to Brandin and the service team!

Had a service appointment for an oil change and engine air filter, but a couple other issues were discovered that needed immediate attention. Fortunately they were able to take care of them today since I've had to be on the road most days for the past 3 months and don't have much extra time. Brandin Jones, my service advisor, was very good at explaining what needed attention now and also a few months from now. The paperwork given to me at the end of my visit also seemed more detailed than usual. It was a long wait, but not their fault. I'm happy to have it fixed and feel more confident about the long trips I have to keep making. Thanks to Brandin and the service team!

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Judy, we really appreciate you taking the time to write such a detailed review of Brandin and the team here at Burlington Subaru Service Center. We're so glad we could help you get the repairs you needed in a timely manner so you could get back on the road with confidence. We wish you safe travels and look forward to working with you again in the future. Enjoy the ride!

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