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Burlington Subaru

(82 reviews)

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(82 reviews)

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Great service, courteous, and kind. Generous with their new loaner cars! I’d go back.

Great service, courteous, and kind. Generous with their new loaner cars! I’d go back.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for reviewing Burlington Subaru! It was so kind of you to share your experience, Mari.

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Micayla, my service rep, was absolutely fabulous. She was friendly, explained issues with my car in an approachable way, and apologized for it being late. Stellar service!

Micayla, my service rep, was absolutely fabulous. She was friendly, explained issues with my car in an approachable way, and apologized for it being late. Stellar service!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Samuel, thank you for sharing your fantastic feedback about Micayla! We will be sure to pass along your kind words to her and the rest of our team. We look forward to seeing you again in the future at Burlington Subaru!

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I walked in and asked Nikki if she worked there because I was not bombarded with sales people as I had been at other dealerships. She immediately brought me to her cubicle and offered refreshments. She politely listened to me explain what I was looking for asking questions for clarification and preferences. We finished by setting a follow-up meeting the next Monday. On that day she was again hospitable and listened carefully to my requests for our final meeting that Wednesday. On that day we discussed the " homework" I left her before regarding financing and the car models. Everything went smoothly and I was well informed by Nikki of what the dealer could do for me. I am very happy with the Forester and am looking forward to a trouble free lease of it. Robert in financing also did a wonderful job especially with explaining options and recommendations. They both deserve a raise!

I walked in and asked Nikki if she worked there because I was not bombarded with sales people as I had been at other dealerships. She immediately brought me to her cubicle and offered refreshments. She politely listened to me explain what I was looking for asking questions for clarification and preferences. We finished by setting a follow-up meeting the next Monday. On that day she was again hospitable and listened carefully to my requests for our final meeting that Wednesday. On that day we discussed the " homework" I left her before regarding financing and the car models. Everything went smoothly and I was well informed by Nikki of what the dealer could do for me. I am very happy with the Forester and am looking forward to a trouble free lease of it. Robert in financing also did a wonderful job especially with explaining options and recommendations. They both deserve a raise!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Rob, we're so grateful for your business and your fantastic review of our team! We'll be sure to pass your kind feedback along to Nikki, Robert, and the rest of the team. Congratulations on your new Forester, and welcome to the Burlington Subaru family!

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Nick, the service rep I dealt with on Tuesday, August 18, was friendly and efficient and, after an oil change was done (the only thing needed) went through the diagnostic items and explained them, telling me nothing additional needed to be done but a coupled of items should be looked at with the next regular service in 6 months. I find the diagnostic items done with my regular service very helpful and why I will continue to use the company.

Nick, the service rep I dealt with on Tuesday, August 18, was friendly and efficient and, after an oil change was done (the only thing needed) went through the diagnostic items and explained them, telling me nothing additional needed to be done but a coupled of items should be looked at with the next regular service in 6 months. I find the diagnostic items done with my regular service very helpful and why I will continue to use the company.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Greg, we are so grateful for your feedback! It's wonderful to hear you were well taken care of by Nick and our team, and we hope to see you back at Burlington Subaru again in the future. Thank you!

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Just had a very pleasant experience with a 10 month visit inspection and other work. I got a quick appointment. Ashley and the other folks were friendly and got the job done in 4 hours...excellent service

Just had a very pleasant experience with a 10 month visit inspection and other work. I got a quick appointment. Ashley and the other folks were friendly and got the job done in 4 hours...excellent service

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Patrick, thank you for choosing Burlington Subaru and for sharing your appreciation for Ashley and our team! See you next time!

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I recently purchased my fourth Subaru from Burlington Subaru. I worked with Aidan White and I was extremely happy with the entire experience. Aiden is knowledgeable, professional, and clearly understood my needs. He was able to help me get into a new Forrester hybrid while helping to negotiate a very fair trade for my outback. I would highly recommend working with him. Should anyone choose to go to this dealership. Everyone there collaborates to make this experience, extremely pleasant.

I recently purchased my fourth Subaru from Burlington Subaru. I worked with Aidan White and I was extremely happy with the entire experience. Aiden is knowledgeable, professional, and clearly understood my needs. He was able to help me get into a new Forrester hybrid while helping to negotiate a very fair trade for my outback. I would highly recommend working with him. Should anyone choose to go to this dealership. Everyone there collaborates to make this experience, extremely pleasant.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Congratulations on your new Subaru Forester Hybrid, Ellen! We are thrilled to have you as a returning customer and we will be sure to pass the kind words along to Aidan. Thank you for choosing Burlington Subaru!

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Just picked up my 4th car from Burlington Subaru and could not be happier. Alyssa was amazing to work with in every respect. 10/10 would recommend

Just picked up my 4th car from Burlington Subaru and could not be happier. Alyssa was amazing to work with in every respect. 10/10 would recommend

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Brian, we are grateful for your continued business and kind words! We will pass along your praise to Alyssa. Thank you for choosing Burlington Subaru!

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I had such a great experience buying my new car thanks to Lindsay! She was friendly and listened to what I was looking for. She made the whole process feel easy and stress-free, which I really appreciated. I never felt pressured, and she took the time to answer all of my questions. I absolutely love my new car and couldn’t have asked for a better person to work with. Highly recommend Lindsay if you’re in the market! Also a big thank you to Rob as well for handling the financing—he made that part just as smooth and straightforward.

I had such a great experience buying my new car thanks to Lindsay! She was friendly and listened to what I was looking for. She made the whole process feel easy and stress-free, which I really appreciated. I never felt pressured, and she took the time to answer all of my questions. I absolutely love my new car and couldn’t have asked for a better person to work with. Highly recommend Lindsay if you’re in the market! Also a big thank you to Rob as well for handling the financing—he made that part just as smooth and straightforward.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Heather, thank you for sharing your awesome feedback about Lindsay and Rob. We are happy to hear that the Burlington Subaru team made your purchase fun and stress-free. Enjoy your new ride!

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Ashley was the person I dealt with when has my car recently had the State Inspection at the Subaru Dealership on Shelburne Road. She signed me in and explained the wait time and showed where I could sit while my inspection was being done. She made me feel at ease with her knowledge of the service review procedure. When Service was completed Ashley checked me out after she reviewed with me all the points of the inspection. I highly recommend this Subaru Dealership on Shelburne Road.

Ashley was the person I dealt with when has my car recently had the State Inspection at the Subaru Dealership on Shelburne Road. She signed me in and explained the wait time and showed where I could sit while my inspection was being done. She made me feel at ease with her knowledge of the service review procedure. When Service was completed Ashley checked me out after she reviewed with me all the points of the inspection. I highly recommend this Subaru Dealership on Shelburne Road.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Eileen, we're glad Ashley made your visit run smoothly from start to finish! Thank you for choosing Burlington Subaru and recommending our team!

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I’ve always had a great experience at Burlington Subaru. From Sales to Service everyone has been wonderful!

I’ve always had a great experience at Burlington Subaru. From Sales to Service everyone has been wonderful!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Deborah, we truly appreciate your business and look forward to seeing you again at Burlington Subaru. Thank you!

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