Reviews
Terrible customer service. No idea how this dealer has a good rating! I wish there was a negative rating. Called to schedule a safety recall service appt. Woman took info and would call back. No call back. Called again. Spoke with Nicole who took info said she would call back before 5. No call. Called again. Nicole apologized for not calling back, said there are many parts they need to order for the recall. Takes about a week to get all the parts in. 8 days later, still no call. Called back to find out if the parts arrived and schedule service, was passed around to sales, then parts. Now being told by another person that we need to bring the car in before they order the parts so they can inspect the car. 12 days in, after several calls sitting on hold and explaining over and over to find out now that the parts were not even ordered. When questioned as to why the story has changed she hung up on me. Called to let the manager know and he was short and dismissive. Frustrating runaround from the employees and management that don't seem to have any interest in doing their job. Anywhere else, this is a simple process. Sad this is the only Ford option for the area. We will drive and hour farther to another dealership for our service needs.
Terrible customer service. No idea how this dealer has a good rating! I wish there was a negative rating. Called to schedule a safety recall service appt. Woman took info and would call back. No call back. Called again. Spoke with Nicole who took info said she would call back before 5. No call. Called again. Nicole apologized for not calling back, said there are many parts they need to order for the recall. Takes about a week to get all the parts in. 8 days later, still no call. Called back to find out if the parts arrived and schedule service, was passed around to sales, then parts. Now being told by another person that we need to bring the car in before they order the parts so they can inspect the car. 12 days in, after several calls sitting on hold and explaining over and over to find out now that the parts were not even ordered. When questioned as to why the story has changed she hung up on me. Called to let the manager know and he was short and dismissive. Frustrating runaround from the employees and management that don't seem to have any interest in doing their job. Anywhere else, this is a simple process. Sad this is the only Ford option for the area. We will drive and hour farther to another dealership for our service needs.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your experience. We sincerely apologize for the lack of communication and the frustration you encountered while attempting to schedule your recall service. What you described is not the level of service we strive to provide, and we understand why you are disappointed. We take your concerns seriously, especially regarding the multiple callbacks that were promised but not received, the conflicting information you were given, and the feeling that your concerns were not properly addressed. We appreciate you bringing these issues to our attention. I would welcome the opportunity to learn more about your experience and see what we can do to make things right. I will be reaching out directly, but please feel free to contact me at your convenience as well. Tania Tasker Marketing Director Jones Motor Company 📧 [email protected] 📞 703-577-4521 Thank you again for your feedback. We value every customer and hope to have the opportunity to regain your trust.
Brad was very helpful and got my payment exactly where I needed them. Absolutely will recommend anyone thats looking for new vehicles. Thank you
Brad was very helpful and got my payment exactly where I needed them. Absolutely will recommend anyone thats looking for new vehicles. Thank you
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
It’s wonderful our team could adjust your payment to meet your needs. Thank you for recommending us to anyone searching for a new vehicle.
Drove 6 hrs to buy 2025 yukon. We had a amazing salesman. Blake thank you for the hard work on making the wife happy. Very awesome group to buy from, thanks for been so nice and friendly .
Drove 6 hrs to buy 2025 yukon. We had a amazing salesman. Blake thank you for the hard work on making the wife happy. Very awesome group to buy from, thanks for been so nice and friendly .
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very pleased with customer service and Service Department. They go above and beyond to make sure you are welcome and comfotable. They listen to what you have to say and make sure vehicle is in proper condition. Would recommend this facility to others.
Very pleased with customer service and Service Department. They go above and beyond to make sure you are welcome and comfotable. They listen to what you have to say and make sure vehicle is in proper condition. Would recommend this facility to others.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're so glad to hear that our customer service and service department made you feel welcome, comfortable, and well taken care of. It means a lot that you would recommend us to others. We appreciate your trust and look forward to serving you again!
Love the service department at Jones GMC! Nicole is the absolute best! Always so kind and helpful. Thank you!
Love the service department at Jones GMC! Nicole is the absolute best! Always so kind and helpful. Thank you!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful feedback! We're so glad to hear you love the service department at Jones GMC and that Nicole continues to provide such kind and helpful service. We appreciate your support!
Always greeted and treated like family. Friendly and professional staff. Clean and comfortable waiting room.
Always greeted and treated like family. Friendly and professional staff. Clean and comfortable waiting room.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the wonderful review! We're so glad you always feel welcomed and treated like family. We appreciate your continued trust and look forward to seeing you again!
The service was great and the staff was great and friendly also. Waiting area was clean
The service was great and the staff was great and friendly also. Waiting area was clean
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the kind words! We're glad to hear you had a great experience with our friendly staff and that you found the waiting area clean and comfortable. We appreciate your support and look forward to serving you again!
During my visit with Jones GMC they served refreshments to me and my grandchildren and they took care of me in a timely matter and excellent service
During my visit with Jones GMC they served refreshments to me and my grandchildren and they took care of me in a timely matter and excellent service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the wonderful review! We're so glad to hear that you and your grandchildren felt welcomed and well taken care of during your visit. We appreciate your kind words and look forward to seeing you again!-
Davius was pleasant and very informative to work with, he made sure he met what I was asking, could have got a better salesperson for the job.
Davius was pleasant and very informative to work with, he made sure he met what I was asking, could have got a better salesperson for the job.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words! We're so glad to hear that Davius provided a pleasant and informative experience and worked hard to meet your needs. Enjoy your new vehicle!
So far I have enjoyed my new Terrian, it rides like a charm, Thanks to Davius, who found the white one, I love it!! Thanks a bunch
Do not trust this dealership. Warranty forever is a scam. Have had nothing but issues with the vehicle since purchased. I have owned the vehicle for 6 months and needs a new engine. Warranty forever denied the claim for “overheating” even though I stopped driving the vehicle as soon as the engine started to fail. Giving my business to Jones GMC has been one of the worst decisions of my life. Save yourself the trouble and do not buy from this dealership!
Do not trust this dealership. Warranty forever is a scam. Have had nothing but issues with the vehicle since purchased. I have owned the vehicle for 6 months and needs a new engine. Warranty forever denied the claim for “overheating” even though I stopped driving the vehicle as soon as the engine started to fail. Giving my business to Jones GMC has been one of the worst decisions of my life. Save yourself the trouble and do not buy from this dealership!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We're very sorry to hear about your experience and the frustration you've faced. This is not the experience we want for any of our customers, and we understand how serious and upsetting this situation is. Warranty coverage issues can be complex, especially when dealing with third-party providers, but we want to do everything we can to support you. Please consider reaching out directly to me at 731-925-4018 so I can review the details of your case and advocate on your behalf. We value your feedback and would truly appreciate the opportunity to investigate further and try to make things right. -Bethany, Director of Marketing, PR, & Community Outreach