Reviews
The response was very good. I am still working on deciding what I want to do, but I will give them a shot at selling me a unit
The response was very good. I am still working on deciding what I want to do, but I will give them a shot at selling me a unit
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- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
Had my vehicle serviced at Monroe Nissan. They were transparent about timing, cost of various services up front, and got it done quickly. I appreciated this as its not always the case.
Had my vehicle serviced at Monroe Nissan. They were transparent about timing, cost of various services up front, and got it done quickly. I appreciated this as its not always the case.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Good people had a good experience sales people tried hard to make me a happy customer
Good people had a good experience sales people tried hard to make me a happy customer
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- 4.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Do not need salesman trying to sell me a car while I'm waiting on an oil change. I know the game, just don't want to play it.
Do not need salesman trying to sell me a car while I'm waiting on an oil change. I know the game, just don't want to play it.
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- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Donna , thank you for taking the time to leave a review for us at Monroe Nissan. We're happy we could meet your expectations!
Great experience and a great car. Customer service and salesman were the best part of the car buying. Glad I went Nissan of Monroe and the salesman was Brandan.
Great experience and a great car. Customer service and salesman were the best part of the car buying. Glad I went Nissan of Monroe and the salesman was Brandan.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Richard , thank you for taking the time to leave a review for us at Monroe Nissan. We're happy we could meet your expectations!
I really enjoyed the time spent with Nissan of Monroe buying my new car. I would recommend them to anyone that is looking for a new vehicle. Everyone there will make sure that you are getting the best experience in buying a new vehicle. I have to say that everybody there was on point.
I really enjoyed the time spent with Nissan of Monroe buying my new car. I would recommend them to anyone that is looking for a new vehicle. Everyone there will make sure that you are getting the best experience in buying a new vehicle. I have to say that everybody there was on point.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Charles Cause, thank you for taking the time to leave a review for us at Monroe Nissan. We're happy we could meet your expectations!
NEVER purchase from this dealership. My cars head Gasket blew within 2 hours of purchase. They have had my car two weeks to fix it, and it will be another week. Talked to so many people who have had bad issues with this dealership. One persons car blew up the day after purchase. Another persons transmission blew after not even a month. The sale cars that are not dependable at all. They even tried to get me to pay $4000 more due to reconditioning fee. They did nothing to the vehicle.
NEVER purchase from this dealership. My cars head Gasket blew within 2 hours of purchase. They have had my car two weeks to fix it, and it will be another week. Talked to so many people who have had bad issues with this dealership. One persons car blew up the day after purchase. Another persons transmission blew after not even a month. The sale cars that are not dependable at all. They even tried to get me to pay $4000 more due to reconditioning fee. They did nothing to the vehicle.
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- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Here at Monroe Nissan, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (980) 313-8400 to discuss ways we can better serve you in the future.
Let me start off by saying I am happy with my truck no complaints bout it , but will NEVER recommend this place. Unless you like getting scam with these bonker fees. Very friendly until they sell you the car with no honesty or integrity. The director of financing lied in my face when I said whats this reconditioning fee and why I’m I paying for this I never paid this any where else.. (he’s words oh every dealership does this.. (me:) no I want it off (him: it required) smh.. Not a good place to buy a vehicle. If I knew what I know I would have kept my trade in and went elsewhere. They use deceptive techniques to pack fees into sale prices. Run from this place. Fee like reconditioning fee and service contract which I said I clearly don’t want. All my fee’s totaling an extra 7557.25 adding 7-8k in "market adjustments" on top of what they list their used cars.. now I’m stuck in a $50,827.68 when the truck was only $34,560 its sicking how y’all are doing people will be definitely refinancing as soon as possible and definitely filing a complaint with BBB, disgusting money, hungry business will try to get you for every little penny.. I should have known something was wrong bout this place when the owner parks a yellow Lamborghini out front.. smh it just screams out scammer..
Let me start off by saying I am happy with my truck no complaints bout it , but will NEVER recommend this place. Unless you like getting scam with these bonker fees. Very friendly until they sell you the car with no honesty or integrity. The director of financing lied in my face when I said whats this reconditioning fee and why I’m I paying for this I never paid this any where else.. (he’s words oh every dealership does this.. (me:) no I want it off (him: it required) smh.. Not a good place to buy a vehicle. If I knew what I know I would have kept my trade in and went elsewhere. They use deceptive techniques to pack fees into sale prices. Run from this place. Fee like reconditioning fee and service contract which I said I clearly don’t want. All my fee’s totaling an extra 7557.25 adding 7-8k in "market adjustments" on top of what they list their used cars.. now I’m stuck in a $50,827.68 when the truck was only $34,560 its sicking how y’all are doing people will be definitely refinancing as soon as possible and definitely filing a complaint with BBB, disgusting money, hungry business will try to get you for every little penny.. I should have known something was wrong bout this place when the owner parks a yellow Lamborghini out front.. smh it just screams out scammer..
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Kenise, We appreciate you taking the time to share your feedback, and we’re truly sorry your experience felt anything less than transparent. After reviewing your deal, we want to clarify that your situation involved challenging credit, which can sometimes result in higher approval stipulations from lenders, including required fees or warranty packages tied to the approval. However, we ultimately unwound the deal at your request and refunded your deposit in full. No vehicle was delivered, and no charges were finalized beyond what you authorized upfront. Our goal is always to ensure every customer drives away confident and informed, and we take any feedback seriously to improve our processes. If you’d like to speak directly with management to discuss this further or help clear up any concerns, we’re more than happy to connect. Sincerely, Monroe Nissan Management 📞 980-449-635 📍 5510 W Hwy 74, Monroe NC
They had my truck 3 week for engine light and convert under truckthans to Mr. PORTER for helping me keep my cool you are God sent. Herbert
They had my truck 3 week for engine light and convert under truckthans to Mr. PORTER for helping me keep my cool you are God sent. Herbert
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Herbert, thank you for bringing this to our attention. We’re very sorry that you had this experience. Your satisfaction is our top priority and your feedback allows us to make improvements to our processes and train our staff. Please contact us at (704) 218-9903 to share more details about your visit so we can make things right.
Bryan our service adviser is awesome. Kept us informed on the status of our repairs and update us though the process. Our issue was completely addressed.
Bryan our service adviser is awesome. Kept us informed on the status of our repairs and update us though the process. Our issue was completely addressed.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Milton Whitmore, thank you for taking the time to leave a review for us at Monroe Nissan. We're happy we could meet your expectations!