Reviews
Write a reviewIt seems BAIT & SWITCH is this company's M.O. all the way around!!! I received a "lotto" ticket from them, and it appeared that I'd won, so I went in to claim my prize only to be told by one of the MANY reps there looking to swindle people into a car deal that is the tactic they use to get people into the dealership. I wasn't there to buy a car or even be offered one. I was there for one thing ONLY, and that was to claim my prize. After taking about as much personal info I would give this guy, he took me to the back to a "prize board" to see if the number hidden off to the side of my "lotto ticket" was one of the numbers on the board, and of course it wasn't. I was given a $2 bill and sent on my way. If you receive this GARBAGE in the mail, please don't waste your time with it or this company. ANY company that uses BAIT & SWITCH tactics on ANY level isn't to be trusted!!!!!!!!!!!!!
It seems BAIT & SWITCH is this company's M.O. all the way around!!! I received a "lotto" ticket from them, and it appeared that I'd won, so I went in to claim my prize only to be told by one of the MANY reps there looking to swindle people into a car deal that is the tactic they use to get people into the dealership. I wasn't there to buy a car or even be offered one. I was there for one thing ONLY, and that was to claim my prize. After taking about as much personal info I would give this guy, he took me to the back to a "prize board" to see if the number hidden off to the side of my "lotto ticket" was one of the numbers on the board, and of course it wasn't. I was given a $2 bill and sent on my way. If you receive this GARBAGE in the mail, please don't waste your time with it or this company. ANY company that uses BAIT & SWITCH tactics on ANY level isn't to be trusted!!!!!!!!!!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you for your review, Ray. We're sorry your visit didn't go as planned, and we appreciate you bringing this issue to our attention. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.
I was searching for a Honda Accord and found one listed at this dealership. I scheduled an appointment and drove 30 minutes from St. Louis City with the clear intention of inspecting and purchasing the vehicle. When I arrived, the situation was completely disorganized—the car was not even at the dealership. The sales associate asked me to go to their other location, which was an additional 15 minutes away. Despite the inconvenience, I agreed. However, before any arrangements were made or the vehicle was shown, the dealership manager approached us in a rude and dismissive manner, questioning our needs unprofessionally. Instead of focusing on the vehicle, he immediately shifted the conversation to financing and then abruptly refused to show the car at all. This was an extremely frustrating and unprofessional experience. Poor communication, lack of preparation, and disrespectful behavior wasted my time and showed a complete lack of customer care.
I was searching for a Honda Accord and found one listed at this dealership. I scheduled an appointment and drove 30 minutes from St. Louis City with the clear intention of inspecting and purchasing the vehicle. When I arrived, the situation was completely disorganized—the car was not even at the dealership. The sales associate asked me to go to their other location, which was an additional 15 minutes away. Despite the inconvenience, I agreed. However, before any arrangements were made or the vehicle was shown, the dealership manager approached us in a rude and dismissive manner, questioning our needs unprofessionally. Instead of focusing on the vehicle, he immediately shifted the conversation to financing and then abruptly refused to show the car at all. This was an extremely frustrating and unprofessional experience. Poor communication, lack of preparation, and disrespectful behavior wasted my time and showed a complete lack of customer care.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thank you, Sourav, for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Deceptive is the main word to describe this dealership. So much went wrong. Price was higher than advertised, lied about financing and trade in amount. Worst experience ever purchasing a car. I have been trying to reach a manager for two weeks now.
Deceptive is the main word to describe this dealership. So much went wrong. Price was higher than advertised, lied about financing and trade in amount. Worst experience ever purchasing a car. I have been trying to reach a manager for two weeks now.
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- Buying process
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- Quality of repair
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for this feedback, Gina. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Bait and switch. Advertised price on Cars.com was $51,760 for 2025 Ram Rebel 1500. Confirmed price with dealer. Went to dealership to testdrive vehicle. Offer to purchase, $68,372.10. Shady.... Cars.com confirmed my claim. Cars.com states they cannot force dealerships to sell at advertised prices but recommended I leave a review to warn potential buyers. If you come across this dealership.....move along.
Bait and switch. Advertised price on Cars.com was $51,760 for 2025 Ram Rebel 1500. Confirmed price with dealer. Went to dealership to testdrive vehicle. Offer to purchase, $68,372.10. Shady.... Cars.com confirmed my claim. Cars.com states they cannot force dealerships to sell at advertised prices but recommended I leave a review to warn potential buyers. If you come across this dealership.....move along.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Andy: We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you.