Reviews
Great selection. They are the only dealer that had the vehicles we wanted to see in stock. Very easy to do business with.
Great selection. They are the only dealer that had the vehicles we wanted to see in stock. Very easy to do business with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your fantastic review! We’re pleased to hear that you found a great selection of vehicles at Rivard-Royall GMC and that your experience was smooth and easy. We appreciate your feedback and look forward to assisting you again in the future! The Team at Rivard-Royall GMC
Super nice folks, no pressure, delivered on all fronts! And they had the best price on the vehicle I purchased. An overall great experience!
Super nice folks, no pressure, delivered on all fronts! And they had the best price on the vehicle I purchased. An overall great experience!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We appreciate your kind words and are happy to hear you had a great experience with us at Rivard-Royall GMC. It's fantastic to know that you found our team to be helpful and that you got the best price on your vehicle. We look forward to seeing you again soon! The Team at Rivard-Royall GMC
All was good except I should have gotten the paperwork printed instead of the computer disk.
All was good except I should have gotten the paperwork printed instead of the computer disk.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your feedback! We're glad to hear that your experience with Rivard-Royall GMC was good overall. We appreciate your suggestion regarding the paperwork and will take it into consideration for future transactions. If you have any further questions or need assistance, please feel free to reach out to us. We hope to see you again soon! Sincerely The Team at Rivard-Royall GMC
After shopping several dealerships across West Tennessee, I ultimately purchased my 2026 GMC Canyon AT4 from Rivard-Royall GMC in Memphis, and I'm glad I did. My salesperson, Jarvis Harden, was outstanding from the beginning. He was honest, straightforward, and never played games with the numbers. Every time we discussed pricing, the numbers on the worksheet matched what he told me. There were no surprises when it came time to finalize the deal. One of the biggest reasons I chose Rivard-Royall over other dealerships, including Serra of Jackson, was transparency. Jarvis took the time to explain every number on the deal, answered every question I had, and never pressured me into making a decision. I always knew exactly where I stood. Rivard-Royall also offered a stronger overall deal. They gave me a true $35,000 trade allowance for my truck, provided a larger discount on the Canyon, honored the GM Conquest rebate, and didn't add a dealer documentation fee. Everything was clearly laid out on the worksheet. In the end, I purchased a Canyon AT4 that was better equipped than the other truck I had been considering, and my payment was about $104 less per month over the same length and interest rates as Serra of Jackson TN. Over the entire loan, that's a savings of approximately $7,488, while getting a truck with more features. Buying a vehicle is one of the biggest purchases most people make, and Rivard-Royall earned my business by being transparent, respectful, and competitive from start to finish. I never felt pressured, and I never had to wonder whether the numbers would change at the last minute. If you're looking for a GMC, I highly recommend asking for Jarvis Harden. He made what is often a stressful process straightforward and enjoyable, and I'll definitely give Rivard-Royall the opportunity to earn my business again in the future.
After shopping several dealerships across West Tennessee, I ultimately purchased my 2026 GMC Canyon AT4 from Rivard-Royall GMC in Memphis, and I'm glad I did. My salesperson, Jarvis Harden, was outstanding from the beginning. He was honest, straightforward, and never played games with the numbers. Every time we discussed pricing, the numbers on the worksheet matched what he told me. There were no surprises when it came time to finalize the deal. One of the biggest reasons I chose Rivard-Royall over other dealerships, including Serra of Jackson, was transparency. Jarvis took the time to explain every number on the deal, answered every question I had, and never pressured me into making a decision. I always knew exactly where I stood. Rivard-Royall also offered a stronger overall deal. They gave me a true $35,000 trade allowance for my truck, provided a larger discount on the Canyon, honored the GM Conquest rebate, and didn't add a dealer documentation fee. Everything was clearly laid out on the worksheet. In the end, I purchased a Canyon AT4 that was better equipped than the other truck I had been considering, and my payment was about $104 less per month over the same length and interest rates as Serra of Jackson TN. Over the entire loan, that's a savings of approximately $7,488, while getting a truck with more features. Buying a vehicle is one of the biggest purchases most people make, and Rivard-Royall earned my business by being transparent, respectful, and competitive from start to finish. I never felt pressured, and I never had to wonder whether the numbers would change at the last minute. If you're looking for a GMC, I highly recommend asking for Jarvis Harden. He made what is often a stressful process straightforward and enjoyable, and I'll definitely give Rivard-Royall the opportunity to earn my business again in the future.
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much, Brad! We are happy to hear you had such a positive experience purchasing your 2026 GMC Canyon AT4 at Rivard-Royall GMC. It’s great to know that Jarvis was able to provide you with the transparency and respect you deserve throughout the process. We appreciate your recommendation and look forward to assisting you again in the future. The Team at Rivard-Royall GMC
He updated me with the status of my vehicle and he was very polite. Great guy he took care of me and my vehicle.
He updated me with the status of my vehicle and he was very polite. Great guy he took care of me and my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We’re thrilled to hear that you had a positive experience at Rivard-Royall GMC. Our team strives to provide excellent service, and it's great to know that the status updates and politeness made a difference for you. We appreciate your feedback and look forward to seeing you again soon! The Team at Rivard-Royall GMC
Great personality line of communication was very good He kept me updated on the status of my vehicle.
Great personality line of communication was very good He kept me updated on the status of my vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with us at Rivard-Royall GMC. It’s great to know that our communication and updates on your vehicle made a difference. We appreciate your kind words and look forward to assisting you again in the future! Sincerely The Team at Rivard-Royall GMC
It was great The representative that I work with, she have a great personality. She kept me up-to-date on my vehicle. It was a great expanse.
It was great The representative that I work with, she have a great personality. She kept me up-to-date on my vehicle. It was a great expanse.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear you had a great experience with us at Rivard-Royall GMC. It’s fantastic to know that our representative’s personality and communication made a positive impact during your visit. We appreciate your feedback and look forward to assisting you again in the future! Sincerely The Team at Rivard-Royall GMC
Exceptional dealership and staff They listen to my needs got me exactly what I wanted for the price. I wanted to pay exceptional job.
Exceptional dealership and staff They listen to my needs got me exactly what I wanted for the price. I wanted to pay exceptional job.
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- Overall experience
- 5.0
- Does recommend this dealer
Thanks for sharing how the visit went! Hearing that your time at Rivard-Royall GMC was nothing short of exceptional is fantastic news. Delivering seamless service and the right options for every customer is always the goal, and knowing that standard was met means the world. Hope to see you again soon! Sincerely The Team at Rivard-Royall GMC
Yes Very good knowledgeable, good information, Help me out a lot, pay attention to what I ask about
Yes Very good knowledgeable, good information, Help me out a lot, pay attention to what I ask about
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- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback, Robert! We’re glad to hear that you found our team knowledgeable and attentive to your needs. At Rivard-Royall GMC, we strive to provide the best service possible. We appreciate your support and hope to assist you again soon! Sincerely The Team at Rivard-Royall GMC
Everyone was great. Thanks Service was excellent, on time with repair, customer service was outstanding.
Everyone was great. Thanks Service was excellent, on time with repair, customer service was outstanding.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review, Arthur! We're pleased to hear that you had a great experience with Rivard-Royall GMC and that our team's service and customer care met your expectations. We appreciate your kind words and hope to see you again soon! The Team at Rivard-Royall GMC