Reviews
Nice Dealership and convenient but it seems to be a
Nice Dealership and convenient but it seems to be a little under staff including mechanics and hard to make phone appointments (no one answer)
Nice Dealership and convenient but it seems to be a
Nice Dealership and convenient but it seems to be a little under staff including mechanics and hard to make phone appointments (no one answer)
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Worst Philip as a manager get him out of there.
Worst Philip as a manager get him out of there. Need a better manager now
Worst Philip as a manager get him out of there.
Worst Philip as a manager get him out of there. Need a better manager now
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great and timely service, I will be bringing my vehicles
Great and timely service, I will be bringing my vehicles to you for all maintenance. Completely satisfied.
Great and timely service, I will be bringing my vehicles
Great and timely service, I will be bringing my vehicles to you for all maintenance. Completely satisfied.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We got off to a slow start in the service department as I
We got off to a slow start in the service department as I had to wait 10 minutes before anyone noticed I was there, but we finished strong with friendly and fast service. Overall, good experience.
We got off to a slow start in the service department as I
We got off to a slow start in the service department as I had to wait 10 minutes before anyone noticed I was there, but we finished strong with friendly and fast service. Overall, good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
I have a coupon that was not honored or gives a Valid
I have a coupon that was not honored or gives a Valid reason for why it wouldn’t be excepted
I have a coupon that was not honored or gives a Valid
I have a coupon that was not honored or gives a Valid reason for why it wouldn’t be excepted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. We understand that not having your coupon honored can be frustrating. Please reach out to us directly at Diamond GMC Palmdale so we can discuss your experience further and clarify any misunderstandings. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Sincerely, The Diamond Buick GMC Palmdale Team
Staff was nice.
Staff was nice. But had my truck over a week. I lost a lot of work do to not having it. I also have 3 children in car seats and was unable to get a loaner/rentsl vehicle that could accommodate me.
Staff was nice.
Staff was nice. But had my truck over a week. I lost a lot of work do to not having it. I also have 3 children in car seats and was unable to get a loaner/rentsl vehicle that could accommodate me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We appreciate your feedback regarding your truck service at Diamond GMC Palmdale. We understand how challenging it can be to manage without your vehicle, especially with three children. We aim to provide our customers with the best service possible. Please reach out to us directly so we can discuss this further. Thank you for your understanding. Sincerely, The Diamond Buick GMC Palmdale Team
Rates are way to ridiculous And I hear same story
Rates are way to ridiculous And I hear same story trying to say my truck threw a battery short code They got caught cause I have a reset if anyone tries to mess with my electrical or steal my truck, I heard them try this xx on another customer while I was there Said they had to jump start my truck but batteries were going because I installed a anti theft I caught them
Rates are way to ridiculous And I hear same story
Rates are way to ridiculous And I hear same story trying to say my truck threw a battery short code They got caught cause I have a reset if anyone tries to mess with my electrical or steal my truck, I heard them try this xx on another customer while I was there Said they had to jump start my truck but batteries were going because I installed a anti theft I caught them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We appreciate your feedback regarding the service at Diamond GMC Palmdale. Our team follows strict diagnostic procedures, and any findings are based on the actual condition of the vehicle at the time of service. We do not alter or interfere with customer vehicles, and we stand by the integrity of our technicians. It’s important to us that our customers feel safe and confident in their vehicles. We encourage you to reach out to us directly so we can discuss your concerns further and ensure a better experience in the future. Your satisfaction is our priority! Sincerely, The Diamond Buick GMC Palmdale Team
Adriana Ramirez was very professional and a delight to
Adriana Ramirez was very professional and a delight to communicate with concerning getting the vehicle the maintenance required.
Adriana Ramirez was very professional and a delight to
Adriana Ramirez was very professional and a delight to communicate with concerning getting the vehicle the maintenance required.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback! We’re glad to hear you had a great experience with Adriana at Diamond GMC Palmdale. It’s our priority to provide professional and delightful service to our customers. We look forward to seeing you again for your vehicle maintenance needs. Sincerely, The Diamond Buick GMC Palmdale Team
2nd time I have not been contacted when my vehicle was
2nd time I have not been contacted when my vehicle was ready after having my oil changed. Dropped my vehicle off at 9am and had heard nothing by 5pm. I called and I was told they weren't able to get through to my cell number by using their landline. No other steps were taken to resolve the issue. No text was sent and no email and Nothing is wrong with my cell phone. Was given nothing but excuses when picking up my car. Will likely not be coming back to do business here.
2nd time I have not been contacted when my vehicle was
2nd time I have not been contacted when my vehicle was ready after having my oil changed. Dropped my vehicle off at 9am and had heard nothing by 5pm. I called and I was told they weren't able to get through to my cell number by using their landline. No other steps were taken to resolve the issue. No text was sent and no email and Nothing is wrong with my cell phone. Was given nothing but excuses when picking up my car. Will likely not be coming back to do business here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience. We understand your frustration regarding the lack of communication after your oil change at Diamond GMC Palmdale. Your feedback is valuable to us, and we take it seriously as we continuously strive to improve our service. We encourage you to reach out to us directly so we can address your concerns more thoroughly. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future. Sincerely, The Diamond Buick GMC Palmdale Team
I dropped my truck off for just an oil change at 830.
I dropped my truck off for just an oil change at 830. My service rep stated it would take an hour or hour and half. She left shortly after that and didn’t return. I sat in the lobby for 4 hours before I realized my truck had been done for presumably a couple hours. I then had to ask for help from someone else to check out. I understand things happen, but communication within the department and the customer would go a long way.
I dropped my truck off for just an oil change at 830.
I dropped my truck off for just an oil change at 830. My service rep stated it would take an hour or hour and half. She left shortly after that and didn’t return. I sat in the lobby for 4 hours before I realized my truck had been done for presumably a couple hours. I then had to ask for help from someone else to check out. I understand things happen, but communication within the department and the customer would go a long way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us, Kyle. We understand how frustrating it must have been to wait longer than expected and feel left out of the loop regarding your truck's service. We appreciate your feedback about communication within our team, as it is essential for us to improve. Please feel free to contact us directly at Diamond GMC Palmdale if you'd like to share more details. We value your input and hope to provide a better experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team