Shelby Kia

We bought a new K4 for our daughter from here a few days ago. The process was pretty straight forward and no hidden fees like some of the other places we checked out. Was nice to go to a place that didn't try to bash us over the head with stuff we didn't need.

46+ DAYS AND COUNTING — TRADE-IN STILL NOT PAID OFF It has been more than 46 days since this dealership took possession of my trade-in, and the loan STILL has not been paid off. Because of their failure to complete the payoff, I am making payments on a vehicle I haven't possessed in more than six weeks while simultaneously making payments on the vehicle I purchased from them. I'm also out approximately $1,600 for repairs that the dealership agreed to reimburse me for two weeks ago. I am still waiting for that money as well. And getting anyone to respond has been nearly impossible. No one answers the phone. Calls and voicemails aren't returned. Emails go unanswered. At this point, the dealership has my trade-in, I am still paying the loan attached to it, I am paying for my new vehicle, and I am waiting for $1,600 in promised reimbursement—yet I can't even get someone to return a phone call or email. I fulfilled my obligations the day I signed the paperwork and handed them the keys to my trade. More than six weeks later, I'm still waiting for them to fulfill theirs. Anyone can provide great customer service while trying to sell you a vehicle. The real measure of a dealership is what happens after they have your money, your signature, and your trade. Based on my experience, I cannot recommend this dealership. If you decide to do business here, document everything and verify any trade-in payoff directly with your lender. Do not assume that because they have your vehicle, they have paid off your loan. To make matters worse, I also saw someone else post on Facebook that they had also been waiting over 45 days. The salesperson, Christian, is the only positive thing I can say about this dealership. He was great.

CJ was awesome! He was straight forward. Answered every question I had. Helped me set up my car. He made my first car purchase great! (Magic Mike and Todd were also super helpful as well. All around great experience. I am super happy with my purchase. Jean Parker

Im Francis Scott and I bought a new Kia and my sales representative was Christian Swint and he was phenomenal!!! I told him what I wanted and he listened to EVERYTHING! Best car buying experience in my whole 72 years! If you decide to come here be sure to ask for Christian!!

I was immediately assured when I walked in. I was Unsure what I wanted and Adrien was very patient and kind with me, and really worked with me to get the best fitted care for my needs. Finance went the extra mile to keep my payment as close to what I needed and I truly appreciated that,

Everyone was very professional, friendly, and helpful to our needs. We did not wait one second upon arrival, and were helped immediately.

They were quick, got me around the payment I needed. I took the car home that day.

Honest service advisors that value safety and prioritize finding several solutions so I could make the best decision.

Excellent team. New ownership has really shifted the way this dealership does business. Excellent experience here!!

I purchased a used car from Shelby KIA. while the people with whom I interacted were personable and helpful, the dealership utilizes all sorts of deceptive tactics such as a $3500 "Elite Care" package that is presented as non-optional but is not included in the advertised price. The document fee is well above average at $999 as well. In short, the advertised price of the vehicle was $10500 but their initial negotiation price was over $17,000. They did negotiate down, but not even to the initial price. The car's interior was not well cleaned and the remote didn't work... which I pointed out at the time but their service department "had just closed" and it was "probably just a battery issue" which it wasn't. Moreover, no one gave me any information about the "Elite Care" package except that it was implied that it included all sorts of additional after purchase benefits. Simply put, this dealership is about creating the appearance of a helpful and transparent experience, but mine was quite different and I would not recommend purchasing from Shelby KIA unless you are fully prepared to cut through the false image and play the kind of hardball that you'd expect from an old-style dealership with a bad reputation.