Reviews
Write a reviewSTRANDED ONE DAY AFTER PURCHASE Before purchasing, I specifically asked the owner Randy if the car had any mechanical issues. I test drove it, checked the transmission, listened for unusual noises, and noticed a faint burning smell, which I pointed out to him. Randy assured me the car was a great car with no issues. He also described the Carfax as “close to perfect,” showing one owner and extensive maintenance history. I trusted his word based on his reputation and reviews. The very next day, approximately 20 minutes into driving the car, warning lights began coming on, the vehicle lost power, and I ended up stranded on the side of the road. It has now been about a week, and my son has still never been able to use the car. I have already spent over $1,000 trying to diagnose and address the problems. What made this experience even worse was Randy's response. Rather than working with me toward a reasonable resolution, I found him to be extremely defensive, hostile, and confrontational. I repeatedly explained that I wasn't looking for an argument, I simply wanted a resolution. I even asked about exchanging the vehicle for another one, but he refused to take any responsibility for the situation. During a conversation with Randy's son, after I explained that I felt the condition of the vehicle had been misrepresented, he asked me whether I thought a verbal misrepresentation would “trump” the signed “as-is” document. That comment was extremely concerning to me, particularly given that I had specifically asked about major problems before purchasing the vehicle and was assured there weren't any. My issue is that I specifically asked about major problems, was assured the vehicle was in good condition, and then experienced a major breakdown almost immediately. The condition of the vehicle was disappointing, but the way Randy handled the situation afterward was what made this experience unacceptable to me.
STRANDED ONE DAY AFTER PURCHASE Before purchasing, I specifically asked the owner Randy if the car had any mechanical issues. I test drove it, checked the transmission, listened for unusual noises, and noticed a faint burning smell, which I pointed out to him. Randy assured me the car was a great car with no issues. He also described the Carfax as “close to perfect,” showing one owner and extensive maintenance history. I trusted his word based on his reputation and reviews. The very next day, approximately 20 minutes into driving the car, warning lights began coming on, the vehicle lost power, and I ended up stranded on the side of the road. It has now been about a week, and my son has still never been able to use the car. I have already spent over $1,000 trying to diagnose and address the problems. What made this experience even worse was Randy's response. Rather than working with me toward a reasonable resolution, I found him to be extremely defensive, hostile, and confrontational. I repeatedly explained that I wasn't looking for an argument, I simply wanted a resolution. I even asked about exchanging the vehicle for another one, but he refused to take any responsibility for the situation. During a conversation with Randy's son, after I explained that I felt the condition of the vehicle had been misrepresented, he asked me whether I thought a verbal misrepresentation would “trump” the signed “as-is” document. That comment was extremely concerning to me, particularly given that I had specifically asked about major problems before purchasing the vehicle and was assured there weren't any. My issue is that I specifically asked about major problems, was assured the vehicle was in good condition, and then experienced a major breakdown almost immediately. The condition of the vehicle was disappointing, but the way Randy handled the situation afterward was what made this experience unacceptable to me.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
The images online are doctored and the cars do not look that great. We drove a long way to see that.
The images online are doctored and the cars do not look that great. We drove a long way to see that.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Good information and Exelente people … thanks .!! I spect to see you soon by Garland, Texas.!! Thanks
Good information and Exelente people … thanks .!! I spect to see you soon by Garland, Texas.!! Thanks
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase