Audi Arlington

Dishonest, unprofessional and cruel! After working with Ekram Ngadi since April 14th via text about this vehicle, and being promised it would be delivered to us in southern MD, the manager called me on the 22nd saying they wouldn’t deliver the car because it wasn’t a new vehicle and I would need to drive the 2 hours to Alexandria for a test drive before I could purchase it but they would honor the price quoted. So we dropped everything and drove up, informing them that we would be there by 4:45. She texted to say another customer was scheduled to come in at 5:00 for same car but she will let them know we were coming to buy the car. When we arrived at 4:50, they were already test driving the vehicle with the other customer. I told the manager Mohamed Ahmed, that we felt that was unethical and unprofessional and that we didn’t want to get into a bidding war over the car - to which he assured me that they wouldn’t do that and would honor the price we agreed upon. So we waited, took our turn test driving, came back and agreed to purchase the vehicle. He made us wait while he spoke with the other customer then came out and told us he was selling it to them and not honoring anything. I was absolutely furious and shocked and my daughter who the car was for was devasted and in tears. We made a lot of arrangements and took time off and drove over 2 hours each way in horrible traffic just to be lied to and treated like complete rubbish. I will NEVER do business with or recommend this dealership or people to anyone EVER. STAY Far away !!!!!

UPDATE APRIL 2026: Per Audi Arlington’s response to this review, I have sent an email to [email protected]. Stay tuned! UPDATE MARCH 2026: Our eTron being towed away because charging cable became stuck and would not disconnect from vehicle although an Audi service tech came to our home and tried to remove. We had to unplug the other side of the charging cable from the house outlet. Good thing we weren’t at a public charging station! Turns out they had to go into the service tech mode on the computer to get it to release. When I asked if this could happen again, they said “Yup, and you will have to get towed each time.” 2023: We bought our car here a couple of months ago. We love the car. However, we've been unable to use the MyAudi app. We contacted the Digital Help team at Audi who told us our SOS system wasn't working. They set up a service appointment for us at this location. Brought the car in and were told they didn't have the right technicians on that day (even though Audi HQ set up the appointment). After waiting around for 30 minutes, were told they would need to reschedule us - we never heard back, that was over a month ago. We also never heard back from the Digital Help team at Audi after sending them an email where I explained all of this nonsense. Hopefully, this post will make someone at Audi care about getting in touch and correcting the problem. One can dream.

My wife and I recently leased and then purchased a car from Audi Arlington, and we had an excellent experience from start to finish. Shawn, our sales representative was knowledgeable, patient, and very professional. He made the entire leasing and buying process smooth and stress-free. He answered all our questions clearly and made sure we felt confident with our decision. Mohamad, the manager, was also very helpful and supportive throughout the process. He worked with us to make sure everything went smoothly and that we were satisfied with the deal. Thomas assisted us with the service contract, and he explained all the coverage details carefully so we understood exactly what we were getting. We truly appreciated his transparency and professionalism. Overall, the team at Audi Arlington provided outstanding customer service. We highly recommend this dealership to anyone looking to lease or purchase a car.

⭐️ 1 Star — If I could give zero stars, I would. Arlington Audi’s service department is, without question, the worst I’ve experienced in all my years of owning Audi vehicles. Despite offering appointments, they don’t actually honor them — your car won’t be seen at the scheduled time, and you’re essentially dropped into a “whenever we get to it” queue. Their stated diagnostic window of 1–3 days is absolutely absurd for simply evaluating an issue. And when you express concern about being without a car indefinitely, they very politely suggest you “take it somewhere else.” Truly unbelievable. Even worse, their loaner policy is a complete joke. They advertise loaners, but it’s “first come, first serve,” and somehow they never have any available — not once. As someone who has owned Audis for many years and worked with multiple Criswell dealerships, I can say with certainty that this level of service is totally unacceptable and absolutely not in line with the brand. While the staff themselves are friendly, the process, policies, and lack of accountability make this dealership a place you should avoid at all costs. Leaving customers with no vehicle, no loaner, no clear timeline, and no real commitment to service is unreasonable and disrespectful. Do not go to this dealership, and do not purchase a vehicle here unless you’re prepared for endless inconvenience and zero support. Arlington Audi has completely failed to meet even the most basic expectations of customer service.

I’ve been bringing my vehicle here for several years, but the quality of service has noticeably declined over the past couple of years. After recently visiting Audi Rockville, MD and experiencing their exceptional customer service, I realized just how poor the service has become at this location. Repairs here often feel mediocre, and in some cases I’ve had to return because issues that should have been fixed the first time were not addressed properly. Unfortunately, I can no longer recommend this shop based on my recent experiences.

Subject: Extremely Disappointing Service Experience – 2022 Audi A3 I am writing to express my deep dissatisfaction with the service I received at your Arlington dealership regarding my 2022 Audi A3. Since purchasing this vehicle, I have consistently maintained all services through your dealership. Unfortunately, my recent experiences have left me with serious concerns about both the quality of service and the professionalism of your team. My first major issue occurred when the vehicle suddenly lost all power — no start, no lights, nothing. I had the car towed to the dealership, where I was told that due to the system outage tied to the Audi computer hacking incident, the technicians were unable to perform a full diagnostic scan. I was informed that the technician had manually “reset” the vehicle but could not provide a concrete explanation for the failure. This was concerning and left me uncertain about the reliability of my car moving forward. Over the following months, the car continued to display sporadic warning lights and alerts. The most recent issue was an oil pressure warning. Once again, I brought the vehicle in for service, and once again, the experience was disappointing. After a full week with no updates, I had to call to inquire about the status myself. When I finally received the car, the service manager explained that the issue had been “reset” and described it as “electrical,” but could not provide a clear explanation of the cause or the steps taken to confirm resolution. When I requested to speak directly with the technician for clarity, I was told he was unavailable. I also asked for a copy of the test plan or diagnostic results and was told I would receive it the following day. Despite multiple follow-up calls and texts, I never received it. This level of service is unacceptable. The lack of communication, documentation, and transparency eroded my confidence in the dealership’s ability to accurately diagnose and resolve issues with my vehicle. Ultimately, I lost faith in both the service process and the dealership’s commitment to customer care. Within the same week, I made the decision to end my relationship with Audi Arlington altogether and pursue a lease through BMW. I share this experience not only to document my dissatisfaction but also to highlight the financial and emotional impact of such inadequate service. I would not recommend this dealership to others, as my experience reflects a troubling lack of communication, accountability, and technical competence.

First Audi, love it. Shawn was knowledgeable, professional and very helpful even months later during service!

After bringing my car in for service, I discovered dashcam footage showing it being driven aggressively by staff. I reached out directly to Jonathan Martens in the service department with a reasonable request to make things right. He acknowledged the issue and said it would be addressed — then completely disappeared. I followed up multiple times over several days. I was even told a service manager would be reaching out. No one ever did. It’s now been a full week with no response at all. This is not just poor service — it’s a complete lack of integrity. If something goes wrong at this dealership, don’t expect anyone to take responsibility. I’ve given them every opportunity to resolve this privately. Since they chose to ignore it, I’m letting fellow Audi owners know to stay far away.

As avid supported of the Audi brand, particularly the S4, I truly appreciated Forrest professionalism and attention to detail. He also introduced me to his manager, which was a very nice touch. I felt they both understood what I was looking for and felt confident they will find me my next dream Audi.

These dealers are all about service revenue. I purchased the pre-paid maintenance package when I purchased my 2017 Audi A5. I had service done every 10K miles. It ended at 50K miles & they offered me another package deal for the 60K & 70K miles maintenance which I purchased. I made an apt for my 70K miles maintenance in April 2025. At the service counter, the rep told me my maintenance package expired in Dec 2024 & I couldn't use it. I told the rep that nobody explained to me that the package had an expiration date & that I work from home & barely drive my car. I wouldn't have purchased the package if I knew it would expire. They wouldn't accept the package & I had to pay out of pocket to get my car serviced. I would NOT recommend this dealership. Watch what they try to push on you & sell you. Ask questions! Support your local auto car maintenance shops instead. It's probably cheaper anyways.