Audi Arlington

⭐️ 1 Star — If I could give zero stars, I would. Arlington Audi’s service department is, without question, the worst I’ve experienced in all my years of owning Audi vehicles. Despite offering appointments, they don’t actually honor them — your car won’t be seen at the scheduled time, and you’re essentially dropped into a “whenever we get to it” queue. Their stated diagnostic window of 1–3 days is absolutely absurd for simply evaluating an issue. And when you express concern about being without a car indefinitely, they very politely suggest you “take it somewhere else.” Truly unbelievable. Even worse, their loaner policy is a complete joke. They advertise loaners, but it’s “first come, first serve,” and somehow they never have any available — not once. As someone who has owned Audis for many years and worked with multiple Criswell dealerships, I can say with certainty that this level of service is totally unacceptable and absolutely not in line with the brand. While the staff themselves are friendly, the process, policies, and lack of accountability make this dealership a place you should avoid at all costs. Leaving customers with no vehicle, no loaner, no clear timeline, and no real commitment to service is unreasonable and disrespectful. Do not go to this dealership, and do not purchase a vehicle here unless you’re prepared for endless inconvenience and zero support. Arlington Audi has completely failed to meet even the most basic expectations of customer service.

I’ve been bringing my vehicle here for several years, but the quality of service has noticeably declined over the past couple of years. After recently visiting Audi Rockville, MD and experiencing their exceptional customer service, I realized just how poor the service has become at this location. Repairs here often feel mediocre, and in some cases I’ve had to return because issues that should have been fixed the first time were not addressed properly. Unfortunately, I can no longer recommend this shop based on my recent experiences.

Subject: Extremely Disappointing Service Experience – 2022 Audi A3 I am writing to express my deep dissatisfaction with the service I received at your Arlington dealership regarding my 2022 Audi A3. Since purchasing this vehicle, I have consistently maintained all services through your dealership. Unfortunately, my recent experiences have left me with serious concerns about both the quality of service and the professionalism of your team. My first major issue occurred when the vehicle suddenly lost all power — no start, no lights, nothing. I had the car towed to the dealership, where I was told that due to the system outage tied to the Audi computer hacking incident, the technicians were unable to perform a full diagnostic scan. I was informed that the technician had manually “reset” the vehicle but could not provide a concrete explanation for the failure. This was concerning and left me uncertain about the reliability of my car moving forward. Over the following months, the car continued to display sporadic warning lights and alerts. The most recent issue was an oil pressure warning. Once again, I brought the vehicle in for service, and once again, the experience was disappointing. After a full week with no updates, I had to call to inquire about the status myself. When I finally received the car, the service manager explained that the issue had been “reset” and described it as “electrical,” but could not provide a clear explanation of the cause or the steps taken to confirm resolution. When I requested to speak directly with the technician for clarity, I was told he was unavailable. I also asked for a copy of the test plan or diagnostic results and was told I would receive it the following day. Despite multiple follow-up calls and texts, I never received it. This level of service is unacceptable. The lack of communication, documentation, and transparency eroded my confidence in the dealership’s ability to accurately diagnose and resolve issues with my vehicle. Ultimately, I lost faith in both the service process and the dealership’s commitment to customer care. Within the same week, I made the decision to end my relationship with Audi Arlington altogether and pursue a lease through BMW. I share this experience not only to document my dissatisfaction but also to highlight the financial and emotional impact of such inadequate service. I would not recommend this dealership to others, as my experience reflects a troubling lack of communication, accountability, and technical competence.

First Audi, love it. Shawn was knowledgeable, professional and very helpful even months later during service!

After bringing my car in for service, I discovered dashcam footage showing it being driven aggressively by staff. I reached out directly to Jonathan Martens in the service department with a reasonable request to make things right. He acknowledged the issue and said it would be addressed — then completely disappeared. I followed up multiple times over several days. I was even told a service manager would be reaching out. No one ever did. It’s now been a full week with no response at all. This is not just poor service — it’s a complete lack of integrity. If something goes wrong at this dealership, don’t expect anyone to take responsibility. I’ve given them every opportunity to resolve this privately. Since they chose to ignore it, I’m letting fellow Audi owners know to stay far away.

As avid supported of the Audi brand, particularly the S4, I truly appreciated Forrest professionalism and attention to detail. He also introduced me to his manager, which was a very nice touch. I felt they both understood what I was looking for and felt confident they will find me my next dream Audi.

These dealers are all about service revenue. I purchased the pre-paid maintenance package when I purchased my 2017 Audi A5. I had service done every 10K miles. It ended at 50K miles & they offered me another package deal for the 60K & 70K miles maintenance which I purchased. I made an apt for my 70K miles maintenance in April 2025. At the service counter, the rep told me my maintenance package expired in Dec 2024 & I couldn't use it. I told the rep that nobody explained to me that the package had an expiration date & that I work from home & barely drive my car. I wouldn't have purchased the package if I knew it would expire. They wouldn't accept the package & I had to pay out of pocket to get my car serviced. I would NOT recommend this dealership. Watch what they try to push on you & sell you. Ask questions! Support your local auto car maintenance shops instead. It's probably cheaper anyways.

Took care of checking my warranty to make sure I was covered. Went above and beyond.

Esther was great!! She helped me find my car and came in on her off day to deliver it to me. She did a fantastic job!

I’ve had an incredibly frustrating experience with this dealership’s service department, marked by poor communication, disorganization, and an apparent lack of accountability. Despite my efforts to remain courteous and professional, I’ve been repeatedly overlooked and left waiting for weeks with minimal updates. First Incident: I brought in my vehicle to replace a cracked mirror housing, and what followed was a month of utter chaos. My part was misplaced—eventually found in another mechanic’s toolbox—but only after I called daily and contacted body shops myself to resolve the issue. No one took accountability, and the situation wasn’t properly addressed. The handling of this issue was unprofessional from start to finish. Current Incident: More recently, I brought my car in for routine service and mentioned a shaking issue on tight turns. The next day, the car broke down completely, requiring another trip back to the dealership. While I was provided with a loaner vehicle, my car has now been with the dealership for over 30 days, during which I’ve incurred over $1,000 in additional transportation costs. Updates have been sparse, and no real progress has been made. It took weeks for parts to even be ordered, and I’m now told I might not get my car back until February—two months after the issue began. This level of delay and lack of proactive resolution is completely unacceptable. I would not recommend this dealership to anyone looking for professional and efficient service.