Land Rover Tysons Corner

Gerges Morkos is the BEST service rep! I am deeply disappointed that my Velar required a new AC compressor, costing $4800, with only 57,000 miles on the car. Having said that, Gerges did everything he could to make the service efficient.

The customer service in the Service Department is appalling. And while I’ve been going here for years and it was tolerable, the last three visits have been abominable for me. So much so that after having purchased two Range Rovers at Rosenthal JLR, Tysons Corner, I will not return to buy again. You’d think that $85K-$100K + cars would, at minimum, buy you respectful service. You know it’s bad when you see other customers complaining simultaneously. I saw another customer get into a shouting match due to miscommunication from the service department right outside the doors. I also experienced unclear communication among other things. So frustratingly disappointing when it doesn’t have to be this way!

Excellent Customer Service, especially from Tommy. He always kept me informed of what happens with my car. Also I have a loaner car for 7 days. Yes It took a long time to get my car back, but it was not their fault, their computer system was compromised and they couldn’t configure or program my car’s computer.

Fabulous quality and professional service - would not go anywhere else- appreciate attention to detail and Tommy Rougeaux does a great job -

Fantastic. In and out quickly with attentive service. Highly recommend, and Milena has always been great.

My client representative was very cordial and helpful. Service was timely and complete. Thank you

Steve Miller runs a horrible service shop full of liars and scammers!! Stay away. Kept my car hostage for a full week with no updates just for them, instructed by him to return my car with no solution.

Great experience with Sales Executive Mahd Zafar who stayed late to complete our sale. Support staff was efficient and friendly, willing to answer my questions and work towards my satisfaction.

Extremely pleased with the customer service and the work that was done i will definitely come back in the future for any Land Rover needs.

Just completed my 40K service with Rosenthal Land Rover Tysons Corner (1592 Spring Hill Road, Vienna, VA 22182) — an outstanding experience! My MY23 Defender 130 was handled with care by a top-tier service team. Tommy Rougeux, my service advisor for over two decades, continues to deliver exceptional service. From pre-service check-in and scheduling to walking through any issues and arranging a proper dealer-based loaner, Tommy ensures everything runs smoothly — and he got my Defender back to me promptly. Although MY23 is the first production year for the D130, Tommy’s deep experience with the Defender line goes back to the D90 and D110 from MY20. He’s an award-winning Land Rover professional, and it shows — he seamlessly coordinates between Sales and Service, keeps communication clear, and is always transparent and professional. If you haven’t worked with Tommy yet, now’s the time to book an appointment. If you drive a Defender and are in Bethesda, beep hello! And if you don't have one but are considering -- AND YOU SHOULD -- go see Mike Paluh, Sales at Rosenthal Land Rover Tysons Corner! (And yes, Rosenthal has the best espresso/latte machine in any dealership lounge... not that I hang out there excessively. 😉)