Reviews
Poor service and quality of vehicles.
Poor service and quality of vehicles. Stay away from Jaguar. 2.5K for transmission wheel replacement. Alex in service unhelpful and rude. Her manager Steve not very receptive to feedback.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Tommy always provides the highest professional diagnosis
Tommy always provides the highest professional diagnosis and service for my Range Rover Sports. I trust and respect his help.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your trust and kind words! We're proud to have professionals like Tommy on our team and grateful for your continued confidence in his expertise. We look forward to serving you again!
Great service for my vehicle purchase.
Great service for my vehicle purchase.Mireya helped me get all the paperwork done and the other members were also helpful which made the process seamless.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great service experience again for our Jaguar!
Great service experience again for our Jaguar! Tommy & Steve helped get everything done quickly and efficiently and Alex helped us with getting our vehicle back from service. Great staff and nice facility. We will service there again gladly!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I bought a 2021 Jaguar f-type from these people.
I bought a 2021 Jaguar f-type from these people. I should not have. The were very shady in the deal - I think the car was in an accident and they lied. Finally, the were supposed to - required by law - replace the tires on the car. Had to have it serviced today and they took off a tire - two rear were never replaced. They also were supposed to fix a small dent in the front panel - told me they did than when I picked up the they refused to fix and said I had already taken title. The customer service was also not great and they refused (at the time) to return calls. I finally just took the car to Annapolis ... I would stay away from these people, They are, if not criminals, certainly not above lying and misleading you to charge you money. Dishonest!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We are sorry to hear about your experience with us. Please reach out to us at careteam@rosenthallandrover.com for further assistance while we look further into this.
So.... I emailed then and called to see if they wanted to correct the issue.. of course no response. These comments here are just to make it seem like they were responding to customers - but never a call or email back.
Excellent service!
Excellent service! Took great care of my car. Look forward to dealing with them again in the future.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear you had a great experience with our service team! We look forward to assisting you again.
We’ve had the pleasure of working with Andy on several
We’ve had the pleasure of working with Andy on several occasions, and each time he has provided exceptional service, which is why we continue to return as repeat clients. Most recently, we worked with Andy to special order a 2025 Range Rover, and once again, he went above and beyond. His professionalism, knowledge, and dedication to ensuring we got exactly what we wanted made the entire process seamless and stress-free. Andy is always responsive, keeps us informed, and takes care of every detail. His outstanding customer service and expertise are the reasons we keep coming back. If you want a car sales professional who truly values his clients and delivers on every promise, Andy is the one. We’re thrilled with our new vehicle and grateful for another great experience working with him!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Your feedback means a lot to us! We’re glad Andy could provide the service and care your vehicle deserves.
The service department showed poor communications, even
The service department showed poor communications, even after multiple promises that they would provide updates and responses to my questions. It is now 3 weeks since my appointment and neither service nor parts has ever responded.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to hear about your experience with us and sincerely apologize for any issues during your service appointment. Please reach out to us at careteam@rosenthallandrover.com for further assistance while we look further into this.
Alex is such an empathetic and friendly representative.
Alex is such an empathetic and friendly representative. I appreciate the team there understanding my needs and being so accommodating.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for recognizing Alex! We’re lucky to have such a dedicated team member on board.
Excellent service leadership by Jennifer.
Excellent service leadership by Jennifer. Also very appreciative of valet service to home. Failure is the automated update, which is not updating and drains the battery.
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We take pride in providing top-notch service, and it’s fantastic to hear you had such a great experience.
