Jaguar Tysons Corner

The salesman was very unprofessional and unpleasant. Never have I felt so uncomfortable in a dealership environment regardless if I had on work clothes or not

DO NOT TRUST A WORD THESE PEOPLE SAY. The Sales managers are sleezy liars who do not respect deposits. We were looking at a used car there. We liked it so we were given paper work to put down a deposit and were told they would hold the car with the deposit. They ran our credit and we were set to buy the car. We don‘t live close to the dealer, so we were on our way and stuck in traffic with a screaming baby . We called the salesperson and he said we were set to go. Maybe 15 minutes later (after we sat in traffic for 1.5 hours) we got another call from the salesperson saying don’t come they had sold the car. He begged the sales manager to respect the deposit and that we were on the way (20 minutes out). The sales manager refused to honor the deposit and when we called to talk to him he told us it is not the policy to hold used cars. If it was not the policy, why did they run our credit for the deposit? The sales manager refused to acknowledge that he was in the wrong and could careless about customer service. What a world we live in when people can’t trust anyone on their word.

Tommy Rougeux at Rosenthal Jaguar Land Rover is the absolute best! For many years he has taken care of my and my family’s cars. I cannot thank him enough for always getting back to me when I have a question. Impeccable service, timing, and care from an expert! Highly recommend to all!

I was delighted with the service I received from Tyson. It was the kind of service and support I expect from Land Rover. I most recently had a bad experience at the Chantilly Land Rover and decided not to do business there.

I am not a frequent car buyer. I do not enjoy the process, but Michael Parrish changed my mind. He was polite, friendly, casual, and responsive…like talking to a friend He answered every question that he could and then got immediate answers on any question to which he didn’t know the answer. This showed me that he was listening to me and my concerns. Because I was still shopping, I left his dealership to go look at another car. The contrast between the sales guy at the other dealership and Michael was astounding. Yes, I liked the car that Michael was selling, but I realized that I wanted to do business with Michael because he sold a car the way that I would sell a car…in a direct, honest, and personable way. Even after the sale was complete and the car was at my house, I had questions about some details about the car, about the registration process as an out-of-state buyer, and about setting some things up with my local dealer. Michael responded immediately with the information that I wanted and needed as if I was still a sales customer. In today’s world, customer service and personal attention are lacking, but Michael provided both abundantly. I REPEAT…after the sale to me had already been made, his job as a salesman was finished, yet he still responded to my questions as quickly as if I were standing next to him at the dealership. Unfortunately for Michael 😊, I keep my cars a long time. I’m still going to hold onto Michael Parrish’s card because I would without question drive the 90 minutes to buy another car from him.

Tommy in LR service has always provided expert guidance on our vehicles. Have worked with him for 10+ years now. He is a consummate professional, could not ask for more.

Andy was wonderful. The process was quick and smooth. He insured that the vehicle was inspected again before I drove it off the lot. Thanks!

Andy has been outstanding in all aspects. From the time he took my inquiry call to taking delivery of the car. He explained everything thoroughly. I’m happy with him and he will certainly get any referrals from me.

When you purchase a car, the car doesn’t maintain itself. I could’ve gone anywhere to service my vehicle, especially dealerships closer to my home, but it’s the fact that Tommy Rougeux is my service adviser is the reason I continue to patronize the establishment and Ive since enlisted my wife and other friends to do the same. Tommy is as honest and straightforward as they come. I drive 45 minutes to come there because of him. And if he’s off that day then I usually wait until he returns. From day one he greeted me with warmth, and showed me nothing but genuine kindness and hospitality; I sincerely believe Tommy is a people’s person, abd would exhibit the same disposition of working elsewhere. He’s like Norm from Cheers, where everyone knows your name. Above all, he treated me like a human being first, and for that, I’ll always be indebted to him and Tysons LandRover service. Ive been a fan and loyal customer of his for 16 years and counting. You know there’s an old Nigerian proverb that “if you compliment the palm tree that produced the finest palm wine, it’ll keep yielding you more”. Well Tommy gave me, my family and friends the ultimate compliment as a human being. And that is that he cared. So for that, we the “palm trees” will keep filling his cup!”

As a NC resident, I made a deal by phone on our new Range Rover. The vehicle was ready when I arrived and KZ, the sales representative came in on his day off to assure all went well. Great experience!