Derrow Chevrolet

RUN!! Read the bad reviews first! Read their BBB complaints and Attorney general reports. They will cover up anything they can on their vehicles, management is nasty and corrupt, and they will do anything for a quick buck. They seem to buy bad cars, hide the issues, then sell them before those issues become visible again. Dozens of people have reported the exact same thing over the past 3 or 4 years. And those are just the ones reporting it. These guys are so shady. They tried to sell us a warranty that we found out would have immediately been void if we bought it, and they knew it the whole time. For the record, all of their salespeople and service staff are fine people. It’s just management that’s downright dirty. And they will fight you for every penny. They do NOT care about you at all. Do NOT sign a single document. Do NOT let them run your credit. Do NOT give them your information. And no matter what you do, don’t buy a vehicle from them.

We purchased our 16-year-old daughter a car—great service, friendly staff, smooth and stress-free experience! Shout to Hunter!

Purchased 2017 Equinox about 3 months ago. Since then engine needed replaced and I recently found out both front fenders are rusted through and need replaced. I had an extended warranty and it paid for most of the engine replacement but fixing the rust will be $2500 out of my pocket. It's obvious they don't throughly check their used cars very good. Last purchase at this place for me.

Set up appointment to see vehicle a week earlyer, got there vehicle not clean . Pushed to buy ( 2nd bad sign ) . Waited 2 days to be cleaned and checked out ! On way home after buying it , check engine light on. Didn't want to have them look at it ( no trust in them at all !! ) . I've now put over $3000.00 in fixing a 2019 vehicle. Vehicle wasn't checked out at all , possibly oil change , not sure if they even did that.

My husband and I purchased a new car from Abbigale. We flew in from out of state to pick up the car and drive it home. The customer service from the entire experience was outstanding. Abbi was informative and answered questions and inquiries very timely. The dealership had someone pick us up from the airport and the driver was very professional and friendly. Can't say enough good things about Chevrolet of Ottawa and specifically about Abbigale! Thank you!!

My husband and I found a car we had been searching for at this dealership. Our excitement turned into disappointment when we realized there were a few things that needed fixed. The dealership worked with us to put in contract that they would fix these issues if we purchased it. We felt ver confident that it would be ok so we signed the papers. They also stated they were able to get a certain interest rate and when signing papers “remembered” that our vehicle was one year outside the window of the lower rate. The person doing the paperwork had just told us how long he had been in the business. They gave us a rental and serviced the vehicle the next day. When my husband went to pick it up they had one issue resolved but the other one was not quite right. He took the rental and they sent the vehicle to another dealership to be fixed. The vehicle sat at the other dealership for a week before anyone called to tell us what was going on. My husband called the other dealership to get an update. Then he went out of town. Ottawa called and wanted to have me take ownership of our purchased vehicle before it was fixed. I declined telling them I was not in a position to jockey vehicles around and it still had not been fixed. After they agreed to drive the vehicle back to Findlay (they picked it up and drove it to Ottawa without any conversation with us.) to get fixed on May 1st. I asked to be updated with information. May 1st came and went with no phone call. May 2nd I called the Findlay dealership and asked for an update. They told me the vehicle had been fixed and was picked up earlier that day. I did not receive a phone call until around 8:00am May 3rd. When I retired the phone call and asked for the person in my message they bounced me around to a few people until they could give me an answer. They asked when I could pick it up and I again explined that I was not in a position to pick it us and asked them to bring it to my home. (Side note…I was in Ottawa on the 2nd in the afternoon and would have gladly picked it up but no one informed me the vehicle was ready.) o asked to have the vehicle delivered at 3:15 on the 3rd. I received a phone cal around 3:08 telling me the vehicle was ready to pick up. I told him they are supposed to deliver it. He said no one told him. We hung up. I record another phone call around 3:30 asking if I was around to have the vehicle delivered. The vehicle arrived around 3:50pm. Needless to say we knew what we were getting into with needing to wait for vehicle repairs. The lack of communication, the pushing me to take possession of a vehicle that was not fixed and the failure to update the progress when specifically asked was enough for me. We will not do business with this dealership again. I suggest you don’t either.

Terrible dealership . Go some where else. They screwed up title . Admitted in an email and to.this day I still don't have it. Terrible service after purchase

They had what I was looking for. The car was clean and ready to go.

Aaron Ritchmon was great! And the service was excellent and I would recommend him to all my friends

Bought a Range Rover Sport Long Distance to have delivered. Service was good until after the sale. Then crickets! Paul will not return phones calls after delivery, which was a total mess. They were a day late to start off with. The day of delivery they were an hour and a half late and then they Would Not Deliver to our address. I had to walk to find my car a third of a mile past my house. Called them numerous times and they just kept saying they were in front of my house! NOT SO! This No Service cost us $500. Once the car was received the next issue was the dealership sent us the vehicle with a low battery. Because of this the info system could not be set up correctly and kept saying that the low battery could cause problems driving. We to tried to call Paul and never returned our calls. Even spoke with the Manger about the delivery issues said he would call us back Never Did. We have taken the Rover to our Certified Mechanic and awaiting what this will cost us. How does a dealership say the car was serviced and then we receive and have to replace the battery... we hope that is all. So much for Customer Service