Waldorf Honda

I scheduled routine maintenance for my car on Saturday and figured I’d get it appraised since they repeatedly called/ emailed about it. Sales took my car for the appraisal but failed to return it to service. I was at the dealership from 12:30 until after the service department closed. The maintenance wasn’t done, and their service department reset my oil life to 100% despite never performing an oil change. This was confirmed when I had everything done at another Honda dealership two days later. For whatever reason, the sales associate and the manager kept asking if I paid my service bill even though nothing got done to my car. I strongly considered doing the trade with them because I didn’t mind the numbers. I decided to take my money elsewhere since they ignored my main reason for visiting and them not being able to locate my car when I was ready to leave. For the record, I never once confirmed I would be purchasing a car nor did I tell them I no longer wanted my car serviced. I was fully expecting the maintenance to be done.

We purchased a car at Waldorf Honda last year in August, and we decided to include the 3 year warranty that we were offered (mostly to cover any issues that might come up with the electronics, slider door etc.). Last month (August) I took the car to Honda Annapolis to have work done under the warranty (lift gate, one of the slider doors, etc.). I called Waldorf Honda to get more info on the warranty when Annapolis Honda wasn't able to pull it up, only to be informed that our warranty "couldn't be registered within x amount of weeks" after the purchase and so it was canceled. They said that they mailed us a notice and a check that previous fall. I never received a notice or a check, nor did they reissue a check or reach out after it remained uncashed for over 6 months. I don't know if someone forgot to file the paperwork or what but, it's extremely frustrating to go a year thinking you have warranty coverage, only to suddenly find out you need to pay thousands of dollars out of pocket for repairs. Not to mention, if I had never tried to use the warranty, I probably never would've gotten back the money that we paid for it. The entire thing screams shady, irresponsible, and bad business.

Friendly, honest, professional, trustworthy, no xxxxxxxx, transparent pricing and financing. Thank you Dan and staff.

If I could give a zero on ratings!’nn As of 7/6/26 I took my Honda Odyssey in for a recall after receiving a call for picking it up. They close at 7 pm. I had arrived at 6:15 only to see a sign on door closed due to power outage. So o go inside they said I’ll have to come back tomorrow they locked up everything and they have no access It was unexceptionable not to call customers and inform them I came 40 minutes away not a call just excuses Honda of Waldorf MD not ever getting my business again and i will tell anyone who will listen not to do business here!!!! I bought a vehicle in the past but never ever again

We purchased a used car recently for our grandson at Waldorf Honda. We worked with Elaine Knaus and she gave us excellent service and was very easy to work with. She made the whole process very easy and gave my grandson a wonderful first experience buying a car. We would definitely recommend Elaine for your car buying needs!

Great work. Great prices. Great people in sales and finance. I suggest that you buy there.

He was an excellent sales person I would recommend Romain Robinson to anyone coming to Waldorf Honda to purchase a vehicle. It makes you feel at home and comfortable. He describes everything from head to toe front to back and it's very customer friendly.

Very good Clean Personal experience Good experience Person financing good Nice car Good praise Selling person nice

The customer service was outstanding. They treated me like I was royalty and I really appreciated my experience buying a new car from Honda. The car that I purchased is really nice. Great job Michael Mason and his team.

I had already researched and driven a lot of vehicles. Once I made a decision I reached out to Waldorf for specific questions and to make a final decision. Once they figured out I was not looking and was in the next page of buying, I was connected to Greg who made everything smooth and very straightforward. Greg was polite, professional, and efficient.