Steven Honda

It was excellent everyone was nice And they made u feel welcome there and at home

Phil was friendly and approachable. He was very knowledgeable about the CRV Hybrid and how it compared to the Toyota Rav 4 Hybrid. Very helpful in answering my questions.

Adrian and the other sales managers were very helpful in our purchase of the 2027 Honda HRV. We appreciate them and would travel back there again to purchase again and will recommend to our family and friends thank you so much.

I bought from harrisonburg honda, loved the place, bought 2 cars there, customer service outstanding. With a 2026 pilot I had to buy windshield insurance, well got hit by a rock, called Steven honda, girl answered the phone was very rude and nasty, I texted, emailed and called to no reply till 6 days later with how to contact warranty company..... warranty company said we cant help you, you have to call within 72 hours, tried to tell them the dealership never got back to me, they didnt care. Called Steven honda back they said they cant help me bc they changed hands!!! That is not my problem I spent 55k on a car and $2k on windshield insurance and now im going to have to pay out of pocket to replace it... this is xx!!! DONT shop here!!! The front desk staff are bottom of the barrel and you cant get good customer service when and if you do get someone. Steven your dealership sucks and I hope you read this!!!!

We were disappointed with the customer experience during our recent purchase. The purchase took way too long with hidden fees that were not explained clearly unless asked. We should not feel grateful for the opportunity to purchase but treated more as a valued customer with a clear understanding of what we are willing to pay within our budget. A more respectful, collaborative approach would have made for a much better experience.

I dislike shopping, and I have a complicated history with cars after being involved in a traumatic accident a few years ago, so the process of shopping for a car has been painful for me. I don’t know much about vehicles, and the overwhelming amount of information available online only adds to my confusion. I visited eight different dealerships, and what set Erick at Steven Honda apart was his genuine motivation to help me find the right car. He didn’t try to sell me on a particular agenda; instead, he listened to my concerns, my preferences, and what I hoped to find. He accommodated my personal needs rather than pushing a quota-driven agenda. It was evident that Erick’s goal was to provide generous service rather than just making a sale. His approach transformed my car shopping experience; what had been painful became enjoyable! The team at Steven Honda ensured that I left with the perfect car for me, at the right price, and they were dedicated to making sure I felt safe, secure, and satisfied in my new vehicle. Thank you, Erick, Diente, and everyone at Steven Honda! I named my car "Joyota" (it’s a Toyota) to remind me of how God used Erick and the Steven family to restore joy to that experience.

Brian Hicks went above and beyond to get us into our 2026 Honda Pilot. We have dealt with Brian for several years and he always treats us right. If you need a new vehicle go see Brian he will get your deal.

I didn’t actually buy from the Honda dealership, but I bought from an employee who works there and is connected also with Steven Kia. I called Brian that morning very stressed out told him exactly what I needed. He came in on his day off. He stayed with me through the whole process of finding and buying a car at a low percentage rate, with a warranty and a vehicle. I absolutely love at the beginning of the day. I thought this will never had it, but he made it happen with a smile the whole time with honesty and I was his number one priority. It is absolutely the best care I have ever received at a dealership, but I got everything I asked for and Brian taking the time to make it happen. I would recommend him to anyone and everyone I know Brian you’re the best.!!!!!

I bought a pre-owned vehicle at Steven Honda, the process was quick and simple. It was the fastest dealership experience ever!

I took my vehicle for service here for the first time, and I was very impressed with the service team. Thanks Steven Honda!