Steven Honda

I bought from harrisonburg honda, loved the place, bought 2 cars there, customer service outstanding. With a 2026 pilot I had to buy windshield insurance, well got hit by a rock, called Steven honda, girl answered the phone was very rude and nasty, I texted, emailed and called to no reply till 6 days later with how to contact warranty company..... warranty company said we cant help you, you have to call within 72 hours, tried to tell them the dealership never got back to me, they didnt care. Called Steven honda back they said they cant help me bc they changed hands!!! That is not my problem I spent 55k on a car and $2k on windshield insurance and now im going to have to pay out of pocket to replace it... this is xx!!! DONT shop here!!! The front desk staff are bottom of the barrel and you cant get good customer service when and if you do get someone. Steven your dealership sucks and I hope you read this!!!!

We were disappointed with the customer experience during our recent purchase. The purchase took way too long with hidden fees that were not explained clearly unless asked. We should not feel grateful for the opportunity to purchase but treated more as a valued customer with a clear understanding of what we are willing to pay within our budget. A more respectful, collaborative approach would have made for a much better experience.

I dislike shopping, and I have a complicated history with cars after being involved in a traumatic accident a few years ago, so the process of shopping for a car has been painful for me. I don’t know much about vehicles, and the overwhelming amount of information available online only adds to my confusion. I visited eight different dealerships, and what set Erick at Steven Honda apart was his genuine motivation to help me find the right car. He didn’t try to sell me on a particular agenda; instead, he listened to my concerns, my preferences, and what I hoped to find. He accommodated my personal needs rather than pushing a quota-driven agenda. It was evident that Erick’s goal was to provide generous service rather than just making a sale. His approach transformed my car shopping experience; what had been painful became enjoyable! The team at Steven Honda ensured that I left with the perfect car for me, at the right price, and they were dedicated to making sure I felt safe, secure, and satisfied in my new vehicle. Thank you, Erick, Diente, and everyone at Steven Honda! I named my car "Joyota" (it’s a Toyota) to remind me of how God used Erick and the Steven family to restore joy to that experience.

Brian Hicks went above and beyond to get us into our 2026 Honda Pilot. We have dealt with Brian for several years and he always treats us right. If you need a new vehicle go see Brian he will get your deal.

I didn’t actually buy from the Honda dealership, but I bought from an employee who works there and is connected also with Steven Kia. I called Brian that morning very stressed out told him exactly what I needed. He came in on his day off. He stayed with me through the whole process of finding and buying a car at a low percentage rate, with a warranty and a vehicle. I absolutely love at the beginning of the day. I thought this will never had it, but he made it happen with a smile the whole time with honesty and I was his number one priority. It is absolutely the best care I have ever received at a dealership, but I got everything I asked for and Brian taking the time to make it happen. I would recommend him to anyone and everyone I know Brian you’re the best.!!!!!

I bought a pre-owned vehicle at Steven Honda, the process was quick and simple. It was the fastest dealership experience ever!

I took my vehicle for service here for the first time, and I was very impressed with the service team. Thanks Steven Honda!

Maria was so wonderful to work with. She was very helpful with showing me around the vehicle I purchased, patient with any questions I asked, and attentive to the paperwork and process. Finalizing the paperwork with finance was a breeze, as usual. Everyone at the dealership greeted me with a smile and made sure I had everything I needed while in between phases of the process.

Called this dealership service department for four days without an answer by a service scheduler. I requested Matt Hite, the service manager, return my call. He never did. I later asked him why he never returned my call and he said "that's on me." My vehicle has a TSB requiring new fuel injectors. They are on backorder. The cost of an oil change for my vehicle recently went up to $89.95. No way I'm paying that much for an oil change. I will not patronize Steven Honda except for free State Inspections and recall work. They have priceds me out of their customer base. My wife and I both drive a Honda, and our next Honda purchase will be in Staunton or Winchester.

The personnel are excellent. The policies are disappointing. Under previous ownership, I was told that my Odyssey needed to be left with the dealership in order for a complete inspection to be done in order to determine where the rodent infestation was located. Under present ownership, after I brought my car in (a one-hour drive one way). When I brought my car in, I was told that the ownership does not do this type of repair. Honda made the decision to make some parts out of soy, instead of rubber. Soy attracts rodents. (Duh!) Thus, Honda created a situation causing rodent infestations in vehicles and Honda dealerships should be responsible for remediating rodent infestations which they Honda caused through their short-sightedness.