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Toyota of Naperville

(9,358 reviews)
Sales hours: 10:00am to 8:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 10:00am–8:00pm 7:00am–7:00pm
Tuesday 10:00am–8:00pm 7:00am–7:00pm
Wednesday 10:00am–8:00pm 7:00am–7:00pm
Thursday 10:00am–8:00pm 7:00am–7:00pm
Friday 10:00am–8:00pm 7:00am–7:00pm
Saturday 9:00am–5:00pm 7:00am–6:00pm
Sunday Closed Closed
2025 state dealer award
View 30 awards
2025 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 national dealer award 2020 state dealer award 2019 national dealer award 2019 state dealer award 2018 national dealer award 2018 state dealer award 2017 national dealer award 2017 state dealer award 2017 state dealer award 2016 state dealer award 2015 state dealer award 2014 national dealer award 2014 national dealer award 2013 state dealer award 2013 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 214-1877 (866) 214-1877
Used (855) 367-8395 (855) 367-8395
Service (855) 366-8372 (855) 366-8372

Reviews

(9,358 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Toyota of Naperville from DealerRater.

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Great experience

My wife & I came into buy a 2016 Toyota Highlander. Our sales consultant was Robert Kieda. He was very knowledgeable and spent time with us to show all of the available options and choices. Robert was very patient and made the entire process very enjoyable for us. The entire dealership is top notch and we highly recommend buying your next car at Toyota of Naperville with Robert.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Impeccable service

My salesman was Kareem Thomas . He went above and beyond to make sure I was very happy with my purchase. I would recommend all my Friends and family to see him if they are looking to buy a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Fantastic experience - fantastic sales staff

Our experience with this dealership was very professional from start to finish. Tom Clancy was a pleasure to deal with and got us a fantastic deal on our lease. We love our new car and couldn't be happier. Highly recommend Toyota of Naperville and Tom Clancy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Came in to get the car serviced...walked out with a New Car

My wife wanted captains chairs for easier in and out for the kids and their car seats...Got a newer, better, more fuel efficient car with lower miles than what we had for only a couple bucks more. I said if they can make it happen, I'll take it. They did and my wife loves her new(er) car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Happy with my experience

My salesman was David Zidlicky, we have worked with him before, again, he was straightforward and I appreciated the no BS approach. He didn't try to talk fast or say a lot of confusing things to get me to buy. He answered all my questions, dealt with me changing my mind, and answered more questions, he was very patient. While I was trying to decide between two cars, he let me take one of them home to try for the day and made a video of the second one so I could look at it some more away from the dealership. It was fantastic and helped me decided which car I wanted. I would recommend Toyota of Naperville and David.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent sales service

We recently purchased a Highlander 2016 from Toyota of Naperville with the assistance of Scott Bouma. I highly recommend Scott Bouma as an excellent sales representative. He was extremely professional, knowledgeable, and respectful of our time and questions. Scott went above and beyond to ensure that we were comfortable with our decision and negotiations. It was the best car buying experience I have had!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Painless purchase of a used car

Just bought a used car yesterday and it was painless. Very professional, friendly staff who were very accommodating and helpful Great facility - very big, lots of choices

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very Happy

My salesman was David Zidlicky I felt he went above and beyond to make my truck purchase happen. When I picked my truck up it was everything and more, since I had to order it with everything I wanted, Dave explained everything on the truck to me before I drove off. I would highly recommend David Zidlicky to any of my family and friends for their next new or used car purchase!! Happy truck purchaser, Guy Richards

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Tom Clancy knows Toyotas and Fiction

My wife and I just bought a 2015 Toyota Sienna and I cannot speak highly enough of tom Clancy. He was incredibly knowledgeable on the minivan during our test drive and told it to me in a way that wasn't a sales pitch - he was just telling me about a cool car. Never any pressure from Tom to buy. His history of a trader is why, I think, its such a great experience - he knows the process is all about numbers and what works and what doesn't. Sometimes the car buying process can be intimidating, confusing, and scary - but not with Tom and Naperville Toyota. Thanks, guys! We love the minivan! Blake and Jill

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great sale exeprience

Our sales person Samantha Cosylion was very helpful and made the process very smooth and hassle-free. We didn't feel the pressure that sometimes you feel during this process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.