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Reviews
After eight weeks I am told car is unsafe. Drove family around for weeks. Transmission and steering bad, who the he k inspected this.
After eight weeks I am told car is unsafe. Drove family around for weeks. Transmission and steering bad, who the he k inspected this.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi mazzeirw, General Manager Jim Morse said that he was working with you toward a resolution. If there is anything else you would like to discuss, please don't hesitate to reach out @ [email protected].
Jared and Tim have the best attitudes! I was stressed out with my car being broken down and they got me in and out, effortlessly! Amazing team!
Jared and Tim have the best attitudes! I was stressed out with my car being broken down and they got me in and out, effortlessly! Amazing team!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi jmallen2827! We're so glad to hear that Tim and Jared were able to relieve your stress by getting you back on the road quickly. Thank you for choosing us at Matthews Planet PerOwned!
Fast service, explained everything, answered all questions I had. Service department had friend attitude and refreshments in break room.
Fast service, explained everything, answered all questions I had. Service department had friend attitude and refreshments in break room.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi mmoy80! We’re pleased to hear everything went well during your appointment at Matthews Volkswagen. We look forward to serving you again soon!
WENT IN FOR SCHEDULED OIL CHANGE DURING THE 25-POINT INSPECTION BREAK DISC AND OTHER PROBLEMS WERE DETECTED.I WAS CONTACTED BY SERVICE AND PROBLEMS WERE TAKEN CARE OF BY THE NEXT DAY. GOOD JOB SERVICE DEPT
WENT IN FOR SCHEDULED OIL CHANGE DURING THE 25-POINT INSPECTION BREAK DISC AND OTHER PROBLEMS WERE DETECTED.I WAS CONTACTED BY SERVICE AND PROBLEMS WERE TAKEN CARE OF BY THE NEXT DAY. GOOD JOB SERVICE DEPT
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi dvergason! We're so glad to hear that our Service department at Matthews Volkswagen of Vestal was able to find and fix any issues with your vehicle and get you safely back on the road by the next day. Thank you for trusting us with your vehicle Service, and we look forward to seeing you when you need us again!
I purchased multiple cars from Matthews planet preowned. This time was kind of one of the I would say different than the others. The salesman Jeremy was OK, but didn’t seem to take consideration. Some of my concerns did not tell me that the rewards credit expired until after I saw the revised price of the car sales price that did not impress me. Sometimes his attitude was awful a little bit. I would not recommend Jeremy again to anyone. The only reason things worked out the way they did was because of Jack Richardson. Jack went out of his way to make sure things were met to my satisfaction and I’m glad I have that with Jack Richardson in the past and also just on this last recent transaction so thank you to Jack Richardson. He’s the one who actually settled the deal for me
I purchased multiple cars from Matthews planet preowned. This time was kind of one of the I would say different than the others. The salesman Jeremy was OK, but didn’t seem to take consideration. Some of my concerns did not tell me that the rewards credit expired until after I saw the revised price of the car sales price that did not impress me. Sometimes his attitude was awful a little bit. I would not recommend Jeremy again to anyone. The only reason things worked out the way they did was because of Jack Richardson. Jack went out of his way to make sure things were met to my satisfaction and I’m glad I have that with Jack Richardson in the past and also just on this last recent transaction so thank you to Jack Richardson. He’s the one who actually settled the deal for me
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi norfire! We're glad Jack was able to give you the experience you deserve here at Matthews on the Parkway. We appreciate your feedback and will use it to work with our Team on providing that same experience every time!
Easy to schedule and very helpful. Done on time nice folks communicate well. Glad I got the Matthews care package!
Easy to schedule and very helpful. Done on time nice folks communicate well. Glad I got the Matthews care package!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi dschust1! Thanks for the shout-out about Matthews Rewards Plus...and just wait till you see how much you earn towards your next vehicle purchase Thank you for your business and the 5-Star review!
Easy to make an appointment for service. I waited for service and inspection which was done quickly. Waiting room is comfortable with nice amenities.
Easy to make an appointment for service. I waited for service and inspection which was done quickly. Waiting room is comfortable with nice amenities.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Aldemaine! Thank you for allowing us to keep your vehicle running its best. We look forward to your next visit to Matthews Planet PreOwned!
Excellent prompt service from Tim and Jared. I had an emergency tire repair, and they were quick in their response and assistance
Excellent prompt service from Tim and Jared. I had an emergency tire repair, and they were quick in their response and assistance
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Zach! We're so glad to hear our Team at Planet PreOwned was able to get your car fixed and back on the road quickly!
The dealership was conveniently located. The waiting area was clean and comfortable, adequately stocked with snacks and drinks, so I will be returning to have my car serviced. Jeremy and Sean were very polite, responsive, and aware of my time, and worked to meet my needs. I felt comfortable, and understood the process, had all my questions answered satisfactorily. I would recommend them over my experience with the other two dealerships I interacted with.
The dealership was conveniently located. The waiting area was clean and comfortable, adequately stocked with snacks and drinks, so I will be returning to have my car serviced. Jeremy and Sean were very polite, responsive, and aware of my time, and worked to meet my needs. I felt comfortable, and understood the process, had all my questions answered satisfactorily. I would recommend them over my experience with the other two dealerships I interacted with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Patrice! We appreciate you taking the time to tell us about your great experience at Matthews Planet PreOwned with Jeremy and Sean. We strive to provide our customers with the right vehicle to fit your needs and complete your purchase in a timely manner. We hope you are enjoying your new vehicle!
The most successful - enjoyable car buying experience for me. The sales staff was very enjoyable and pleasant to work with.
The most successful - enjoyable car buying experience for me. The sales staff was very enjoyable and pleasant to work with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Abby! We’re happy to hear everything went well at Matthews Planet PreOwned. We appreciate the perfect review and hope you enjoy your vehicle!