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Matthews Nissan

(1,326 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:00pm
Tuesday 9:00am–6:00pm 7:30am–5:00pm
Wednesday 9:00am–6:00pm 7:30am–5:00pm
Thursday 9:00am–6:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–4:00pm 7:30am–1:00pm
Sunday Closed Closed
2021 consumer dealer award
View 1 awards
2021 consumer dealer award
New (607) 235-5101 (607) 235-5101
Used (607) 608-2891 (607) 608-2891
Service (607) 608-2893 (607) 608-2893

Reviews

(1,326 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Matthews Nissan from DealerRater.

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The service representative described the work that was to

The service representative described the work that was to be done on the car and noted the that the work would be done per my schedule.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

I can always count on Matt for excellent service,

I can always count on Matt for excellent service, knowledge and honesty. He is always available to answer any questions I may have as well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

Everybody treated us very good.

Everybody treated us very good. We are very satisfied with the people that we dealt with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

You found and removed a mouse nest while changing my

You found and removed a mouse nest while changing my cabin filter (great job!), however when I got home I noticed that a plastic trim piece was cracked near the glove compartment. It is hidden when the passenger door is closed, but is very noticeable when the door is open. I believe this trim is removed during the filter replacement. I'm disappointed that this was not brought to my attention. I would like to have the trim piece replaced. Overall I really like the service that Matthews provides, and normally would give them 5 stars' this time only 2.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for the constructive review! If there is anything more we can do in the future to ensure your experience is better, please don’t hesitate to reach out!

Was a pleasure dealing with everyone at matthews nissan.

Was a pleasure dealing with everyone at matthews nissan. Easy transaction and everyone was accommodating to my needs and wants.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

Very pleased with the service that I received.

Very pleased with the service that I received. Justin Blunt the salesman came and picked me up at my house to pickup my new truck.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi- Thank you for sharing your positive experience with us at Matthews Nissan. We are delighted to hear about the smooth transaction with Justin and our team's dedication. We appreciate your trust and look forward to serving you again.

i had a good experience while i was there for an oil

i had a good experience while i was there for an oil change the oter day

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

Brought a company vehicle for a recall, the appointment

Brought a company vehicle for a recall, the appointment was easy to set up on line. The car needed to be left for the morning and they provided a ride back to my office. Everything went smoothly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Steve- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

I arrived e few yearly and was able to drive right in.

I arrived e few yearly and was able to drive right in. I waited in your very nice waiting room. Matt was very nice and helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

I arrived a few minutes early and was able to drive right in.

Very pleasant experience and easy to work with, and

Very pleasant experience and easy to work with, and listen to exactly what you want.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!