Matthews Import Center

I met Jarrod upon arriving for my first Service appointment. He transitioned me in smoothly. Closed out my stay by explaining the services performed along with costs. He answered all my questions with patience and warm demeanor. The Service area is a bit congested, but it was busy.. that’s the way it gets. Everyone is willing to assist with any questions and/or concerns. I will return for next scheduled service.

Very friendly, courteous, and helpful. The only thing that I would have changed would be being able to get the car that day. We all have busy life’s and having to do it on two days is too much.

Todd Gavazzi & team are fabulous! ⭐️⭐️⭐️⭐️⭐️ Got it done for us! Jim & Mary Davis, Greene, NY

We dealt with Kyle. He was very knowledgeable, patient and helpful. Would recommend Matthews to anyone looking for a used car!

Not sure why this dealership AND the 1 vehicle I was looking at 2024 Kia Seltos Mars Orange, VIN KNDEUCA73R7573695, is listed as no accidents, the CarFax shows no accidents yet I run the VIN using NMVTIS and it shows this vehicle involved in a sideswipe collision WITH airbag deployment. Also a record of total loss.

I've been going to Matthews for 8 years now. Only once was I disappointed in my service experience, and Mike Savage was very willing to meet with me to correct the discrepancy in my bill, to my satisfaction. Today I went back to purchase my second Subaru, as my current Subaru was rear-ended. It was a busy Saturday, bur Dillon and Liam still made sure to fit me in to their schedule, to help me look for a new car. Liam asked appropriate questions about my likes and dislikes in a new car, to determine a "best fit" for me. Another dealership forgot that my car was in for service that day. (It has not been moved, when I returned at 5:00 p.m.) Two other dealers did not rotate my tires when they claimed they did. After 8 years, I still trust Matthews ! I have never felt as comfortable at a dealership as I do at Matthews.

2 years ago, I bought at Impreza 2023 from Kyle Youdas and decided if I wanted to upgrade in two years I would go back and buy a new one from Kyle again because of the way he took time to explain everything to me. So, I came back and bought a 2024 Forester Wilderness, everyone at Subaru Matthews is friendly and patient very service oriented, Thanks Matthews Subaru Did I tell you am 80,

We took our Subaru outback for an oil change last week. It was a nasty raining day but we had a great time with the Subaru dealer in vestal NY. Chris Mondolfi welcomed us and he was very kind, professional and efficient. The technician also done a great job. This is our first time for the service. Sure we will come back! Thank you so much and hope you all have a wonderful holiday!!

While traveling on business, my right rear tire was punctured and ruined. Although not a regular customer, the folks in service (especially Andrew DuBois) went out of their way to help. Determining the remaining tires were still serviceable, they ordered a replacement and provided me with a loaner to continue my trip. The car was ready on my return and I was able to return home with minimum delay. Highly recommend the service department!

Service department was well organized, polite and very helpful. Among other things I had several different coupons and the receiving agent (Eric?) took them all so he could figure out the maximum payout to me. Efficient quick job.