Reviews
Todd Gavazzi & team are fabulous!
Todd Gavazzi & team are fabulous! ⭐️⭐️⭐️⭐️⭐️ Got it done for us! Jim & Mary Davis, Greene, NY
Todd Gavazzi & team are fabulous!
Todd Gavazzi & team are fabulous! ⭐️⭐️⭐️⭐️⭐️ Got it done for us! Jim & Mary Davis, Greene, NY
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jim- Thank you for sharing your positive experience with us at Matthews. We are delighted to hear about the smooth transaction and our team's dedication. We appreciate your trust and look forward to serving you again.
We dealt with Kyle.
We dealt with Kyle. He was very knowledgeable, patient and helpful. Would recommend Matthews to anyone looking for a used car!
We dealt with Kyle.
We dealt with Kyle. He was very knowledgeable, patient and helpful. Would recommend Matthews to anyone looking for a used car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Not sure why this dealership AND the 1 vehicle I was
Not sure why this dealership AND the 1 vehicle I was looking at 2024 Kia Seltos Mars Orange, VIN KNDEUCA73R7573695, is listed as no accidents, the CarFax shows no accidents yet I run the VIN using NMVTIS and it shows this vehicle involved in a sideswipe collision WITH airbag deployment. Also a record of total loss.
Not sure why this dealership AND the 1 vehicle I was
Not sure why this dealership AND the 1 vehicle I was looking at 2024 Kia Seltos Mars Orange, VIN KNDEUCA73R7573695, is listed as no accidents, the CarFax shows no accidents yet I run the VIN using NMVTIS and it shows this vehicle involved in a sideswipe collision WITH airbag deployment. Also a record of total loss.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
I've been going to Matthews for 8 years now.
I've been going to Matthews for 8 years now. Only once was I disappointed in my service experience, and Mike Savage was very willing to meet with me to correct the discrepancy in my bill, to my satisfaction. Today I went back to purchase my second Subaru, as my current Subaru was rear-ended. It was a busy Saturday, bur Dillon and Liam still made sure to fit me in to their schedule, to help me look for a new car. Liam asked appropriate questions about my likes and dislikes in a new car, to determine a "best fit" for me. Another dealership forgot that my car was in for service that day. (It has not been moved, when I returned at 5:00 p.m.) Two other dealers did not rotate my tires when they claimed they did. After 8 years, I still trust Matthews ! I have never felt as comfortable at a dealership as I do at Matthews.
I've been going to Matthews for 8 years now.
I've been going to Matthews for 8 years now. Only once was I disappointed in my service experience, and Mike Savage was very willing to meet with me to correct the discrepancy in my bill, to my satisfaction. Today I went back to purchase my second Subaru, as my current Subaru was rear-ended. It was a busy Saturday, bur Dillon and Liam still made sure to fit me in to their schedule, to help me look for a new car. Liam asked appropriate questions about my likes and dislikes in a new car, to determine a "best fit" for me. Another dealership forgot that my car was in for service that day. (It has not been moved, when I returned at 5:00 p.m.) Two other dealers did not rotate my tires when they claimed they did. After 8 years, I still trust Matthews ! I have never felt as comfortable at a dealership as I do at Matthews.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!
2 years ago, I bought at Impreza 2023 from Kyle Youdas
2 years ago, I bought at Impreza 2023 from Kyle Youdas and decided if I wanted to upgrade in two years I would go back and buy a new one from Kyle again because of the way he took time to explain everything to me. So, I came back and bought a 2024 Forester Wilderness, everyone at Subaru Matthews is friendly and patient very service oriented, Thanks Matthews Subaru Did I tell you am 80,
2 years ago, I bought at Impreza 2023 from Kyle Youdas
2 years ago, I bought at Impreza 2023 from Kyle Youdas and decided if I wanted to upgrade in two years I would go back and buy a new one from Kyle again because of the way he took time to explain everything to me. So, I came back and bought a 2024 Forester Wilderness, everyone at Subaru Matthews is friendly and patient very service oriented, Thanks Matthews Subaru Did I tell you am 80,
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi- We’re so glad to hear you had a great experience with Kyle! Thank you for your business and the great review!
We took our Subaru outback for an oil change last week.
We took our Subaru outback for an oil change last week. It was a nasty raining day but we had a great time with the Subaru dealer in vestal NY. Chris Mondolfi welcomed us and he was very kind, professional and efficient. The technician also done a great job. This is our first time for the service. Sure we will come back! Thank you so much and hope you all have a wonderful holiday!!
We took our Subaru outback for an oil change last week.
We took our Subaru outback for an oil change last week. It was a nasty raining day but we had a great time with the Subaru dealer in vestal NY. Chris Mondolfi welcomed us and he was very kind, professional and efficient. The technician also done a great job. This is our first time for the service. Sure we will come back! Thank you so much and hope you all have a wonderful holiday!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.
Thank you again for your good service 🙏👍
While traveling on business, my right rear tire was
While traveling on business, my right rear tire was punctured and ruined. Although not a regular customer, the folks in service (especially Andrew DuBois) went out of their way to help. Determining the remaining tires were still serviceable, they ordered a replacement and provided me with a loaner to continue my trip. The car was ready on my return and I was able to return home with minimum delay. Highly recommend the service department!
While traveling on business, my right rear tire was
While traveling on business, my right rear tire was punctured and ruined. Although not a regular customer, the folks in service (especially Andrew DuBois) went out of their way to help. Determining the remaining tires were still serviceable, they ordered a replacement and provided me with a loaner to continue my trip. The car was ready on my return and I was able to return home with minimum delay. Highly recommend the service department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We're so glad to hear that our Import Center and Andrew was able to help you out with your tire! We appreciate the great review and 5 Star Rating!
Service department was well organized, polite and very
Service department was well organized, polite and very helpful. Among other things I had several different coupons and the receiving agent (Eric?) took them all so he could figure out the maximum payout to me. Efficient quick job.
Service department was well organized, polite and very
Service department was well organized, polite and very helpful. Among other things I had several different coupons and the receiving agent (Eric?) took them all so he could figure out the maximum payout to me. Efficient quick job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We're so glad to hear you had a great experience with our team at Matthews Import. We appreciate your business and the 5 Star Review!
Friendly, caring, efficient, thorough Satisfaction
Friendly, caring, efficient, thorough Satisfaction courtesy, helpful informative clean scheduling Knowledgeable polite Thankful quick educational
Friendly, caring, efficient, thorough Satisfaction
Friendly, caring, efficient, thorough Satisfaction courtesy, helpful informative clean scheduling Knowledgeable polite Thankful quick educational
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, We're so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!
I knew what car I wanted, but not the options and Kyle
I knew what car I wanted, but not the options and Kyle made it very clear and therefore an easy decision for me. I appreciate that everyone I spoke with realizes that I may have questions down the road.
I knew what car I wanted, but not the options and Kyle
I knew what car I wanted, but not the options and Kyle made it very clear and therefore an easy decision for me. I appreciate that everyone I spoke with realizes that I may have questions down the road.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, We're so glad to hear you had a great experience with Kyle! We appreciate your business and hope you enjoy your new ride!
