Skip to main content

Reviews

(279 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Hamburg from DealerRater.

Want to share your experience with this dealership?

Write a review

Kate Fink and Shaun got my truck in when I needed it

Kate Fink and Shaun got my truck in when I needed it looked at. Both were very helpful and attentive. Highly recommend them for your Chevy service. A+++

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

jennifer is the service writer that i have been working

jennifer is the service writer that i have been working with for around the last 3 years she always asks before the call ends is she there anything else I would like her to address while the vehicle is there! Nice work Jennifer!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Service is great as usual.

Service is great as usual. People are very nice and take time to solve any problems you might have.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Friendly,efficient ,knowledgable staff.

Friendly,efficient ,knowledgable staff.Very nice dealership !! They even have a tv and snacks,coffee...good experience !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

First time dealing with West Herr.

First time dealing with West Herr. Great experience thanks to Joe in Sales and Sean with setting up my phone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

As always the team at Hamburg West Herr was exceptional

As always the team at Hamburg West Herr was exceptional it’s the only place I take our 3.0 DuraMax Silverado

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Always deal with Mark when purchasing vehicles.

Always deal with Mark when purchasing vehicles. Never tries to push you to buy vehicle and you always leave feeling like you got a good deal. Never deal with anyone else. Mike the general manager is outstanding also.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

No problems, everyone efficient, professional, friendly.

No problems, everyone efficient, professional, friendly. They keep in touchvia text & phone calls during the repair

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

My Service representative is very thorough and follows up

My Service representative is very thorough and follows up to notify me of any additional service items that need attention or future maintenance that is recommended. I’m very happy with the service at West Herr Chevrolet

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Takes far too long to make an appointment on the phone.

Takes far too long to make an appointment on the phone.Then after leaving a call back number that’s takes awhile too.Upon arrival for appointment have to wait at least 10 minutes to enter info .That information was already given and should have a way to streamline the whole process

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.