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2024 consumer dealer award
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2024 consumer dealer award

Reviews

(799 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Chevrolet of Orchard Park from DealerRater.

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Alisha was AMAZING!

Alisha was AMAZING!!! She helped me get exactly what I wanted and was great to work with. highly recommend!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Wonderful experience with Carmen I think this is my 6

Wonderful experience with Carmen I think this is my 6 lease with her and team

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great dealership even when your there for service they

Great dealership even when your there for service they let you know every step and get you out the door as quick as possible

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very courteous and our sales person was Philip he was

Very courteous and our sales person was Philip he was very nice to us i would recommend him to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Our sales person was Philip he was very kind and friendly

Our sales person was Philip he was very kind and friendly and answered all of our questions made our buying a car very easy we would recommend him to anybody that needs a vehicle the dealership was very good to us thank you for being there for us when dealing with the purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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JON is always helpful.

JON is always helpful. This is the fourth time that we’ve used JON to purchase or lease vehicles in the last nine years he always does an excellent job at explaining everything.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My only issue was time of being in dealership.

My only issue was time of being in dealership. Sure it could have been shorter.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Fast and friendly people.

Fast and friendly people. Got my Tahoe back sooner than expected. Would recommend to anyone looking to buy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Very clean and neat, friendly throughout and easy to

Very clean and neat, friendly throughout and easy to understand and explanations of EV so helpful. No pressure to buy and made me feel valued as a person who needed help deciding on my personal needs. Thank you John Roll and Matthew Guerin for your service and support. Gerald and Beverly

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Everyone was very efficient and friendly.

Everyone was very efficient and friendly. Everything was explained about my new Equinox and I just love it. Thank you Tom, Lindsay and West Herr.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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