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West Herr Toyota of Orchard Park

(977 reviews)

Reviews

(977 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Toyota of Orchard Park from DealerRater.

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They didn't put the right rear door handle on it came off

They didn't put the right rear door handle on it came off as soon as I tried opening it. It looks like they put a plastic plastic handle on instead of a original one. I am now until the first week in May.

They didn't put the right rear door handle on it came off

They didn't put the right rear door handle on it came off as soon as I tried opening it. It looks like they put a plastic plastic handle on instead of a original one. I am now until the first week in May.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Easy to get appointment within my time frame.

Easy to get appointment within my time frame. Professional, friendly and estimated completion time was spot on.

Easy to get appointment within my time frame.

Easy to get appointment within my time frame. Professional, friendly and estimated completion time was spot on.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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I'm from out of town and needed my oil changed and tires

I'm from out of town and needed my oil changed and tires rotated. They fit me in their schedule with no problem and were able to pull up my cars record

I'm from out of town and needed my oil changed and tires

I'm from out of town and needed my oil changed and tires rotated. They fit me in their schedule with no problem and were able to pull up my cars record

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Brandon was extremely helpful in getting my the car I

Brandon was extremely helpful in getting my the car I wanted in the time I needed. It was a very positive experience and am thankful for what he did for me. If you are looking for a Toyota and are from the area, I suggest working with Brandon!

Brandon was extremely helpful in getting my the car I

Brandon was extremely helpful in getting my the car I wanted in the time I needed. It was a very positive experience and am thankful for what he did for me. If you are looking for a Toyota and are from the area, I suggest working with Brandon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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They take time to find you a vehicle that you like and

They take time to find you a vehicle that you like and can afford. Very polite people that work at west herr at orchard park

They take time to find you a vehicle that you like and

They take time to find you a vehicle that you like and can afford. Very polite people that work at west herr at orchard park

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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very friendly and helpful service was good everyone was

very friendly and helpful service was good everyone was very efficient will be back again

very friendly and helpful service was good everyone was

very friendly and helpful service was good everyone was very efficient will be back again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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West herr toyota orchard park is a great place to

West herr toyota orchard park is a great place to purchase your next vehicle, Cord was especially helpful and attentive in locating the specific vehicle that I was looking for, I recommend this dealership to all that are looking for a stress free and smooth transaction.

West herr toyota orchard park is a great place to

West herr toyota orchard park is a great place to purchase your next vehicle, Cord was especially helpful and attentive in locating the specific vehicle that I was looking for, I recommend this dealership to all that are looking for a stress free and smooth transaction.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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My car buying experience at West Herr Toyota was made so

My car buying experience at West Herr Toyota was made so easy by my salesman James. He was very knowledgeable, answered all my questions and even made a few jokes. Not once did I ever feel pressured. And every person I came in contact with during the buying process were very helpful.

My car buying experience at West Herr Toyota was made so

My car buying experience at West Herr Toyota was made so easy by my salesman James. He was very knowledgeable, answered all my questions and even made a few jokes. Not once did I ever feel pressured. And every person I came in contact with during the buying process were very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I had a great experience from the moment I came into the

I had a great experience from the moment I came into the dealership. Everybody was kind and very pleasant while I was there. I would recommend all my family and friends to buy their car from West Herr Toyota.

I had a great experience from the moment I came into the

I had a great experience from the moment I came into the dealership. Everybody was kind and very pleasant while I was there. I would recommend all my family and friends to buy their car from West Herr Toyota.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Been working with this dealer for 30 years.

Been working with this dealer for 30 years. They are always fair with their customers. I’d recommend them. They have helped me, I’m sure they will help you.

Been working with this dealer for 30 years.

Been working with this dealer for 30 years. They are always fair with their customers. I’d recommend them. They have helped me, I’m sure they will help you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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