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(978 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Toyota of Orchard Park from DealerRater.

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Spectacular Customer Service

Elio and Sam hooked me up with the car i wanted at the price i wanted. No overselling and not pushy, just ensuring I was happy and not pressured. 3rd car I have bought/leased with Elio at West Herr and there is a reason I keep going back. I will never go anywhere else. Sam made the perfect compliment and between the two got me exactly what I wanted. I couldn't have asked for anything more

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

We worked with Bill Vogel and his team. A great experience with them. Finance did a fine job with getting us the best deal. The dealership was bright and very clean. It was a pleasure to buy here.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very Happy Shopper!

Love West Herr Toyota! Cord Polzin, part of the Vogel team, was my sales rep. this time around, and he was amazing and a pleasure to work with. I was pretty demanding and very specific with my needs, and Cord worked diligently to get me exactly what I wanted including the specific Rav4 I was looking for with the monthly payments I wanted. He was so attentive to all my needs, and made me feel like a priority even after hours and Sundays. The sales manger was awesome and worked with me to get a great deal on extra coverage for my car and still keep my monthly payments well within my range. This is the second Rav4 I've leased from the Vogel team at West Herr Toyota because they work hard to make me happy, and made me feel like part of the West Herr family. I actually look forward to working with them again in 3yrs. when my lease is up. Thank you all for a job well done. I absolutely LOVE my new car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service!

Simple, easy and convenient. Service was amazing. Brad Taylor...great sales rep. He never pressured us. Came back a second time with a different vehicle selected.Love, Love our Toyota Rav4!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Very satisfied customer from East Aurora, New York

My husband and I have purchased several cars from Bill Vogal junior and senior :) Our positive experiences keep us coming back! Great job, team!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Loved the service and the people who took care of me.

Loved the service and the people who took care of me. Steve was very welcoming and made the process efficient and got us out quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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AWESOME cust service

I was looking for a newer vehicle... Found one on the cars.com website, scheduled a test drive, which happened to be sent to a West Herr in Hamburg NY, But because their employees were too desperate and pushy to get a car sold... I went to West Herr Toyota... OMG.. We were set up with Adam ...so was VERY accomadating and made it possible to get the car I was interested in at Hamburg West Herr delivered to West Herr Toyota where I made my final decision to purchase my car. Adam made the whole process easy and did everything he could to get me the best price. HIGHLY RECOMMENDED

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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P. Heath

Tom Wach is an excellent sales person. I love my Rav 4. Only had one problem at the end tied to the finance person. Other than that I was very satisfied.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Bill Vogel and Crew are great

The Vogel team made this vehicle buying process painless and simple, treated us fairly and with honesty and we love our Toyota 4 Runner!!!! Would highly recommend Toyota of Orchard Park to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Thanks to Bill Vogel I love my new RAV4!

The best of the best! Many thanks to Bill Vogel Jr for making this entire car shopping process painless and for providing OUTSTANDING great service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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