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Paddock Chevrolet

(447 reviews)
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Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–6:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–6:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 9:00am–5:00pm 8:00am–5:00pm
Sunday Closed Closed

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New (716) 261-1417 (716) 261-1417
Used (716) 261-1670 (716) 261-1670
Service (716) 261-1976 (716) 261-1976

Inventory

See all 541 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2020.
At Paddock Chevrolet of Kenmore NY we know how to treat our customers. If you're looking for the best selection combined with the best customer service in the business Paddock is the auto dealership for you! Check out our online inventory of new Chevy models including the full-sized Silverado fuel-efficient Cruze and the classic Chevy Camaro! Don't let gas prices hit you in the wallet. Lease a new Malibu Volt or Cruze Eco and start driving further on your next tank of gas!
A World Class Dealership With Small Town Values

Service center

Phone number (716) 261-1976

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–5:00pm
Sunday
Closed

Meet our employees

Reviews

(447 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Paddock Chevrolet from DealerRater.

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I have been trying to put a fair deal together with

I have been trying to put a fair deal together with Paddock- Only to be left in limbo! I pointed out that their new Cargo van was 12 grand less MSRP in GA. I was told they would not match that, So, I made a out the door offer with trade- Crickets! This is why I have not bought from Paddock in decades. Same ole ALL IN mentality. Then when you write a review- Joe Ott pops in with some line of baloney for a reply with no solution. Got to love the greed! How often have we heard a dealer say they don't mark them up much? So, if a dealer in another state is selling 12 grand off sticker and still making money? WELL Paddock- Seems you mislead the facts! No wonder your dealership has declined to a second thought with many of your old costumers.

I have been trying to put a fair deal together with

I have been trying to put a fair deal together with Paddock- Only to be left in limbo! I pointed out that their new Cargo van was 12 grand less MSRP in GA. I was told they would not match that, So, I made a out the door offer with trade- Crickets! This is why I have not bought from Paddock in decades. Same ole ALL IN mentality. Then when you write a review- Joe Ott pops in with some line of baloney for a reply with no solution. Got to love the greed! How often have we heard a dealer say they don't mark them up much? So, if a dealer in another state is selling 12 grand off sticker and still making money? WELL Paddock- Seems you mislead the facts! No wonder your dealership has declined to a second thought with many of your old costumers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us. We understand your frustration regarding the pricing of the Cargo van and appreciate your feedback. It's important to us that our customers feel valued and heard. We encourage you to reach out to us directly so we can discuss your concerns further. Your input is vital as we strive to improve our services at Paddock Chevrolet. Sincerely, The Paddock Chevrolet Team

Consumer response

Let's get real- Chevy has been building unreliable vehicles that fail early for 20 years or more. The V8 engines and auto transmissions are a disaster. The turbo and CVTs are a joke. I was trading a very reliable and superior truck compared to Chevy. The van is 12 grand less in other states. The only solution to this was to take my offer- Then laugh what a bad deal I made in the morning high 5 meeting. Now, that I have had enough time to fully research Chevy- I am not so sure buying one would be a wise choice. The prices keep going far out of reach, and the quality is in the toilet. My input is not welcome by Paddock. You want what every dealerships wants. BUYERS who never research. I was not asking for an impossible deal- Just a fair one we both could of walked away happy. Why respond at all? We both know you could care less about your customers. Twenty years or so ago I discovered that personally. Check the files. I must have bought 5-8 vehicles from you. 3 Silverados that were new with electrical issues and one with ghost no start. Dealerships see the public as a cash cow. Nothing more!

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Tony was great to work with!

Tony was great to work with! He explained everything perfectly. I love my new car and will be using Paddock from now on. Everyone was really friendly and knew their product.

Tony was great to work with!

Tony was great to work with! He explained everything perfectly. I love my new car and will be using Paddock from now on. Everyone was really friendly and knew their product.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Thank you, Danielle! We’re thrilled to hear that you had a great experience with Tony and that you love your new car! At Paddock Chevrolet, we pride ourselves on our knowledgeable and friendly team. We look forward to assisting you again in the future! Enjoy your new ride! Sincerely, The Paddock Chevrolet Team

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John was GREAT and took very good care of me.

John was GREAT and took very good care of me. I always go to Paddock Chevrolet for my car needs! Make them your dealer and service provider and you will be in good hands. Thank you Paddock.

John was GREAT and took very good care of me.

John was GREAT and took very good care of me. I always go to Paddock Chevrolet for my car needs! Make them your dealer and service provider and you will be in good hands. Thank you Paddock.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you, Rose! We’re thrilled to hear that John provided you with great service and that you trust Paddock Chevrolet for your car needs. We appreciate your recommendation and look forward to seeing you again soon! Sincerely, The Paddock Chevrolet Team

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Excellent experience leasing a new 2026 Chevy Tahoe.

Excellent experience leasing a new 2026 Chevy Tahoe. They worked diligently to find the vehicle I wanted and were wonderful throughout the process. Great customer service

Excellent experience leasing a new 2026 Chevy Tahoe.

Excellent experience leasing a new 2026 Chevy Tahoe. They worked diligently to find the vehicle I wanted and were wonderful throughout the process. Great customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your fantastic review, Paul! We’re thrilled to hear that you had an excellent experience leasing your new 2026 Chevy Tahoe. Our team at Paddock Chevrolet is dedicated to finding the right vehicle for our customers, and it's wonderful to know that you felt supported throughout the process. We appreciate your kind words about our customer service, and we look forward to assisting you again in the future! Sincerely, The Paddock Chevrolet Team

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It is always a pleasure to work with Russ for my car

It is always a pleasure to work with Russ for my car repairs. He is always clear, honest and thorough from drop off to pick up.

It is always a pleasure to work with Russ for my car

It is always a pleasure to work with Russ for my car repairs. He is always clear, honest and thorough from drop off to pick up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Mallory! We’re thrilled to hear that you had a great experience with Russ at Paddock Chevrolet. Our team appreciates your kind words about his clear and honest communication throughout your car repairs. We look forward to assisting you again in the future! Sincerely, The Paddock Chevrolet Team

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Great experience over all.

Great experience over all. Very y informative and knowledgeable, clean and bob was prepared for our questions and provided more information about things when asked.

Great experience over all.

Great experience over all. Very y informative and knowledgeable, clean and bob was prepared for our questions and provided more information about things when asked.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you, Michael! We're pleased to hear you had a great experience at Paddock Chevrolet. It's wonderful to know that Bob was able to provide you with thorough information and help you with your questions. We appreciate your kind words and look forward to seeing you again in the future! Sincerely, The Paddock Chevrolet Team

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Very pleasant car buying experience.

Very pleasant car buying experience. Will definitely go back. Our salesman, Don, was easy to contact and really listened to what we were looking for.

Very pleasant car buying experience.

Very pleasant car buying experience. Will definitely go back. Our salesman, Don, was easy to contact and really listened to what we were looking for.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your wonderful review, Bradley! We're thrilled to hear that you had a pleasant car-buying experience at Paddock Chevrolet. It's great to know that Don was attentive to your needs. We look forward to welcoming you back for your next purchase! Sincerely, The Paddock Chevrolet Team

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Shame on me for not reading the contract over and

Shame on me for not reading the contract over and trusting the Financial Manger I get home and look over the paperwork to see that I was charged $200 over what the car was listed as on their website plus $825 and $250 for roadside hazard and key fob replacement that I specifically told him I didn't want and added it anyway then to top it off I was told the $61 lost title fee would be waived after putting a 5k deposit down just to have the end guy who goes over everything with you tell me that id have to pay it love my new vehicle hate feeling taken advantage of worst car buying experience ever

Shame on me for not reading the contract over and

Shame on me for not reading the contract over and trusting the Financial Manger I get home and look over the paperwork to see that I was charged $200 over what the car was listed as on their website plus $825 and $250 for roadside hazard and key fob replacement that I specifically told him I didn't want and added it anyway then to top it off I was told the $61 lost title fee would be waived after putting a 5k deposit down just to have the end guy who goes over everything with you tell me that id have to pay it love my new vehicle hate feeling taken advantage of worst car buying experience ever

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for sharing your experience with us. We understand that the details of the transaction can be overwhelming, and it's concerning to hear about the discrepancies you encountered regarding the charges. At Paddock Chevrolet, we strive to maintain transparency and clear communication throughout the purchasing process. We appreciate your feedback and encourage you to reach out to us directly so we can discuss your concerns and ensure your satisfaction with your new vehicle. Your experience is important to us and thank you for your input. Sincerely, The Paddock Chevrolet Team

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Fast and easy purchase.

Fast and easy purchase. Aaron knows exactly what we want how much we want to pay and gets it done. I recommend him to everyone.

Fast and easy purchase.

Fast and easy purchase. Aaron knows exactly what we want how much we want to pay and gets it done. I recommend him to everyone.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for your kind words, Brian! We're thrilled to hear that you had a fast and easy purchase experience with Aaron at Paddock Chevrolet. We appreciate your recommendation and look forward to assisting you and your friends in the future! Sincerely, The Paddock Chevrolet Team

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took my brand new Chevy vehicle into there service dept

took my brand new Chevy vehicle into there service dept to get an oil change & tire rotation and came out with a vehicle that was damaged. Of course where they parked the car was on the lot and got hit but it is my responsibility to get this fixed. No offer to fix, was told to get insurance companies to fix. Unacceptable business practice.

took my brand new Chevy vehicle into there service dept

took my brand new Chevy vehicle into there service dept to get an oil change & tire rotation and came out with a vehicle that was damaged. Of course where they parked the car was on the lot and got hit but it is my responsibility to get this fixed. No offer to fix, was told to get insurance companies to fix. Unacceptable business practice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We acknowledge your review and are currently looking into the events you’ve detailed.

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