Basil Resale Center

Dealer ship service was excellent. Very nice welcome and took my vehicle in at the right time of my appointment.

Good and bad. Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the buyer should do extensive study on the vehicle prior to a purchase and be prepared to ask MANY questions. They are not thoroughly versed in a specific make/model/year. The good: Excellent vehicle, service given us by Jose (OUTSTANDING), Patrick (Sales Manager) ok, but too busy to give us the undivided attention and treatment we deserved. The bad: "bait and switch" BEWARE, oil changes are NOT free as stated to us. The limit of "free" is $75. Above that you pay the difference...ever hear of a dealer oil change on a luxury vehicle for $75? Nope, me either. We found out this "detail" when we met with the financial person (whose name I don't remember) and who is the epitome of sleezy and dismissive. The price offered us was NOT what we verbally agree to with the sales manager. They quickly and readily changed to the correct amount, but one has to wonder why this "detail!!" was not addressed before we got there. The car was NOT detailed appropriately and had to be redone. Apology offered, but words are easy to say. I wish we could have gotten there earlier to pick up the car because while Jose was FABULOUS in going over it with us, there are so many electronics and features which needed explaining we got dramatically short-changed over what a Volvo dealer would have offered. We are fussy about our vehicles so if you are not, these concerns won't bother you. For us, laying out $40K isn't done easily or lightly and personalized service should be number 1...not volume sales. Some of this falls on us, but in a dealer specific situation that would not occur.

The car did not have all accessories listed, such as automatic starter, the vehicle was dirty, which I could live with however, after getting my first service, I open the glove box to find the prior owners paperwork still in the vehicle complete with Social Security numbers and all. I would not trust with your info. I submitted a complaint and they still have not gotten back to me so I guess I will go to the federal trade commission.

Jacob and Jose are the best! They made my car experience a dream come true! It was quite obvious they were passionate, and very Knowledgeable in the car business. Jose was very patient with me and Jacob had all the answers I needed to hear. Referrals are on the way and I will be back! Thank you guys!

We bought a beautiful, undamaged Durango. We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all over the fender and the “I” was missing from the word HEMI on the passenger side. We drove back from Rochester to Buffalo to have it repaired and one of the employees admitted “It must have been one of the kids in the back moving it”. No apology. When it was “fixed”, it was the wrong paint color with little dings in it and the “I” was still missing. We were given a dirty, rattling 2016 car for a loaner. The check engine light came on when we had it. When we mentioned that the loaner was a piece of junk, Steve’s reaction was “oh come on!”. When I pointed out that the “I” was still missing, Steve huffed in irritation and walked back inside. Several times throughout this process, I called and left messages and did not receive a call back. The vehicle is great. The customer service was horrible and the damage to the vehicle was caused by one of the employees. Do not plan on buying another vehicle there, ever.

purchased a 2023 Ram ProMaster from this dealership and unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to Jose (salesman), and he assured me it would be taken care of before purchase. The next day, I spoke with Patrick (Internet Sales Manager), who told me the service department checked the brakes and reported 90% life remaining. I drove over 70 miles to complete the purchase, only to find the paperwork wasn’t ready, so I had to wait another day for delivery. Once I received the van, the brakes were still noisy and grinding. I took it to an independent shop, and they confirmed the rear brakes needed to be replaced. I contacted Patrick again, who told me to call the service department. I left multiple messages with no response. After following up several more times, Patrick said he would pass my number to service — then stopped responding altogether. I emailed the Sales Manager, Jason Hughes, with no response, and even tried contacting the dealership president, John Basil, but the email listed on their website was incorrect. On top of the brake issue, the vehicle was delivered with a bad wiper blade and no windshield washer fluid. For a major purchase like this, I expected professionalism, honesty, and basic attention to detail. Instead, I got excuses, lack of communication, and unresolved issues. Beware — if they won’t take care of something as critical as brakes or as simple as a wiper blade, you can’t trust them with the bigger things.

Just bought our third vehicle from Basil Resale. Great experience! The process was seamless! They had 6 different vehicles for us to test drive. Thank you Darius and Ray!

Received prompt courteous help buying a preowned vehicle Steve was available and answered all questions he made the deal easy

Awful!!!!! Buying the car was simple. The servicing department is another story. When I first got my car I had problems with the check engine light. They fixed it cool! Kept occurring, said go to Nissan, ok..they (Nissan)actually fixed the problem. Que to a week ago when I’ve called a half a dozen times couldn’t get a call back, finally stopped in after work. The very nice gentleman said let’s take a look see if anything is documented during the oil change, the other person working was very nasty stating “the code has been documented over 15 times. “ ok, so only one code could ever pop up on a car. Nothing else can ever be wrong???? I felt very dismissed, not taken care of considering my children ride in this car. Was told it would take 2 weeks to even look at it. They couldn’t even plug in the code to see what the problem was. Just assumed it was the same thing from a previous time. Took it to Nissan, as I didn’t feel safe. They got me in right away turns out Not only is the grill broke, the sway bars are cracked, the clips on the right side are broke, and one other thing (I was so distraught I can’t remember) Why didn’t basil take care of this or even look at it. No instead they saw my car and name and said “nope it’s the same thing, we can’t do anything” what if something happened with my kids in that car! Steer clear of there servicing department. They are clearly useless!!!!!!! Don’t care if your car is safe or not!

Focused on customer service with great card at great prices. David O’Donohue is a pro with a great personality