Basil Resale Center

I would leave a zero if possible. Made an appointment online with “Annie Smith” who we learned was AI. We arrived at our "appointment" and assumed we would be greeted by the salesperson we were told to meet. Instead, after we could not find a parking space except next to the front door, as I put our vehicle in park there was knock on my window to tell me I could not park there. When I said there was nowhere else to park and we had an appointment, he asked with who and let us park. That person, not who we were told we would meet, then became our salesperson...not a good start. When he shook my hand he asked why we were there, I said we had an appointment to test drive a vehicle. He then reached into his pocket and said he had the keys…like that’s not weird. I also assumed with an appointment to test drive the car, an European luxury vehicle, it would be ready for our arrival. Instead the salesperson walked away and returned with another person who he introduced as his trainee that had to go get the vehicle. So even with an appointment we had to wait for it to be brought around, covered in snow and ice. We had to scrape the gunk off to even see if the exterior had damage. The interior was also dirty…junk in the corners and what looked like a child’s crayon drawing on the back seat. Then the salesman lied to us about the how the vehicle was acquired, during the test drive he said it was a trade in, then when we started negotiating he admitted it was overpriced because it was bought by the AI assistant at auction (?), misinformed us about warranty coverage (that it was still covered by Audi) and incorrectly cited NYS Lemon Law regulations. We walked away as their “aggressive offer with substantial discounts” was still $1000 over the top dollar amount from KBB. When we got back into our car my husband commented that the showroom felt like the ER…slightly dirty, crowded, chaotic with absolutely no amenities…a woman beside us was also so upset I thought she was going to cry. Avoid.

Had a great experience buying from Basil Resale. Avian was an outstanding salesman and the entire company made the process fast and smooth. I would highly recommend them to friends and family.

BUYER BEWARE!!! My wife and I traveled from Pittsburgh, PA to Basil Resale Sheridan in Buffalo, NY after confirming availability of a used 2024 Infiniti QX50 Sport listed in their inventory. Local availability for this model—particularly AWD—was extremely limited, so we were willing to make the six‑hour round trip only after very clear assurances. Prior to the trip, I spoke directly with Sales Manager Patrick Schultz and his assistant Jose. I explicitly stated that we were driving from out of state and that we were prepared to purchase the vehicle immediately if it met basic, clearly defined conditions: the car needed to drive straight, show no visible body damage, have no unusual odors, and be in genuinely “great condition.” We had already test‑driven this model locally and were not browsing—we were buying. Based on their repeated assurances, photos they sent, and their insistence that the car “drove like new” and had no issues, we proceeded. We added the vehicle to our insurance and brought a cashier’s check for the agreed amount, expecting a quick transaction. Upon arrival on February 14, those assurances immediately unraveled. Before even leaving the lot, a red warning light was illuminated on the dashboard. During a short drive, my wife noticed severe visual distortion through the windshield, resembling a fun‑house mirror. Upon switching seats, it became obvious the windshield had been replaced with a low‑quality aftermarket product. The driver‑side door was misaligned and did not close smoothly, and the hood also failed to line up properly. After parking to investigate the warning light, it became clear it was related to the pedestrian impact / pop‑up hood system—indicating the vehicle had been involved in a frontal impact. Despite a “clean” CarFax report, the physical evidence strongly suggested prior collision damage and poor‑quality repairs. This was further supported by numerous HIGHLY visible paint chips, scratches, rim damage, and obvious touch‑up attempts—none of which appeared in the photos provided beforehand. For a vehicle with under 7,000 miles, this condition is unacceptable. More concerning is that these issues were either ignored or intentionally misrepresented by individuals who “do this for a living,” despite our very direct questions and the significant travel involved. Offering to fix the issues after the fact does not resolve the underlying problem: this car should never have been presented as accident‑free or in excellent condition. We assume they were hoping we would go through with the sale after making the long drive from Pittsburgh. We declined to proceed and drove home. Integrity and honesty were clearly lacking in this transaction. While reviews suggest this may not be the norm, this experience was significant enough to warrant caution. If you choose to work with Basil Resale Sheridan, I strongly recommend avoiding Sales Manager Patrick Schultz and his assistant Jose. A clean CarFax report does not replace transparency, and neither does a verbal assurance. Good luck to anyone who actually purchases the Black 2024 INFINITI QX50 Sport, I definitely feel sorry for them. As of this writing, we are still waiting for any formal outreach or explanation from dealership leadership. UPDATE 2/24/26: I just received an email from Dealerrater.com stating Basil Resale reported to them that someone has reached out to us to resolve this issue. That is such a BLATANT LIE! This dealer has absolutely no integrity. My guess is they are trying make it appear to Dealerrater that they have addressed the complaint. I don’t know how this organization can feel good about the way they treat people, when they tried to rip us off just to make a sale. We are still waiting.

Dealer ship service was excellent. Very nice welcome and took my vehicle in at the right time of my appointment.

Good and bad. Recommend them? It depends. Buyer should do thorough research on the on the vehicle. We bought a Volvo. Because this in not a specific dealership the buyer should do extensive study on the vehicle prior to a purchase and be prepared to ask MANY questions. They are not thoroughly versed in a specific make/model/year. The good: Excellent vehicle, service given us by Jose (OUTSTANDING), Patrick (Sales Manager) ok, but too busy to give us the undivided attention and treatment we deserved. The bad: "bait and switch" BEWARE, oil changes are NOT free as stated to us. The limit of "free" is $75. Above that you pay the difference...ever hear of a dealer oil change on a luxury vehicle for $75? Nope, me either. We found out this "detail" when we met with the financial person (whose name I don't remember) and who is the epitome of sleezy and dismissive. The price offered us was NOT what we verbally agree to with the sales manager. They quickly and readily changed to the correct amount, but one has to wonder why this "detail!!" was not addressed before we got there. The car was NOT detailed appropriately and had to be redone. Apology offered, but words are easy to say. I wish we could have gotten there earlier to pick up the car because while Jose was FABULOUS in going over it with us, there are so many electronics and features which needed explaining we got dramatically short-changed over what a Volvo dealer would have offered. We are fussy about our vehicles so if you are not, these concerns won't bother you. For us, laying out $40K isn't done easily or lightly and personalized service should be number 1...not volume sales. Some of this falls on us, but in a dealer specific situation that would not occur.

The car did not have all accessories listed, such as automatic starter, the vehicle was dirty, which I could live with however, after getting my first service, I open the glove box to find the prior owners paperwork still in the vehicle complete with Social Security numbers and all. I would not trust with your info. I submitted a complaint and they still have not gotten back to me so I guess I will go to the federal trade commission.

Jacob and Jose are the best! They made my car experience a dream come true! It was quite obvious they were passionate, and very Knowledgeable in the car business. Jose was very patient with me and Jacob had all the answers I needed to hear. Referrals are on the way and I will be back! Thank you guys!

We bought a beautiful, undamaged Durango. We checked every inch before we bought it and it had zero damage, as listed on its description. When we brought it home, there were scratches all over the fender and the “I” was missing from the word HEMI on the passenger side. We drove back from Rochester to Buffalo to have it repaired and one of the employees admitted “It must have been one of the kids in the back moving it”. No apology. When it was “fixed”, it was the wrong paint color with little dings in it and the “I” was still missing. We were given a dirty, rattling 2016 car for a loaner. The check engine light came on when we had it. When we mentioned that the loaner was a piece of junk, Steve’s reaction was “oh come on!”. When I pointed out that the “I” was still missing, Steve huffed in irritation and walked back inside. Several times throughout this process, I called and left messages and did not receive a call back. The vehicle is great. The customer service was horrible and the damage to the vehicle was caused by one of the employees. Do not plan on buying another vehicle there, ever.

purchased a 2023 Ram ProMaster from this dealership and unfortunately had a very frustrating experience. When I test drove the vehicle, I immediately noticed the brakes were not good. I mentioned this to Jose (salesman), and he assured me it would be taken care of before purchase. The next day, I spoke with Patrick (Internet Sales Manager), who told me the service department checked the brakes and reported 90% life remaining. I drove over 70 miles to complete the purchase, only to find the paperwork wasn’t ready, so I had to wait another day for delivery. Once I received the van, the brakes were still noisy and grinding. I took it to an independent shop, and they confirmed the rear brakes needed to be replaced. I contacted Patrick again, who told me to call the service department. I left multiple messages with no response. After following up several more times, Patrick said he would pass my number to service — then stopped responding altogether. I emailed the Sales Manager, Jason Hughes, with no response, and even tried contacting the dealership president, John Basil, but the email listed on their website was incorrect. On top of the brake issue, the vehicle was delivered with a bad wiper blade and no windshield washer fluid. For a major purchase like this, I expected professionalism, honesty, and basic attention to detail. Instead, I got excuses, lack of communication, and unresolved issues. Beware — if they won’t take care of something as critical as brakes or as simple as a wiper blade, you can’t trust them with the bigger things.

Just bought our third vehicle from Basil Resale. Great experience! The process was seamless! They had 6 different vehicles for us to test drive. Thank you Darius and Ray!