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Northtown Kia

(328 reviews)

Reviews

(328 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Northtown Kia from DealerRater.

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Great Dealership!

Great dealership! Our sale guy, Matt, was awesome! Would recommend to anyone!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the review Ashley! We're so glad Matt made things so easy for you.

great people

Long leasing process but worth the wait. Beautiful new loaded Optima thanks to Paul Sciria and Kevin Hahn. Nice showroom, good coffee, wifi, and real good chocolate chip cookies. good and very fair lease deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We're so glad Paul & Kevin made the leasing experience such a positive one, and that you enjoyed the new facility. Thanks for sharing!

Excellent Dealership

Great customer service and staff always ready to assist even if they weren't my sales rep. My sales rep. worked with me thoroughly to ensure I got the best deal on my SUV and to explain leasing process.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the review! It's great to hear our staff really worked as a team to give you the best experience.

An amazing experience

I loved loved loved my experience here!! My salesman Joe Falette was amazing and went above and beyond to meet all my expectations and needs!! It was my first time buying a car from here and now will never go anywhere else. Thanks Joe and Northtown Kia for making a dreaded process the easiest!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks so much for the excellent review! We're so happy Joe provided such a memorable experience.

Kia Sedona

Mike was great! Would highly recommend!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Kathleen, Thanks so much for the feedback. We appreciate you taking the time to leave a review.

What a great team!

My sales rep Stephen Fogarty and the finance department at North Town Kia are the Best! I came in for new car and within hours walked out with one. Keep up the good job guys! Thank you again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Elease, We're so glad we were able to get you into a new car so quickly. Thank you for taking the time to share!

Ruthl

Very impressive. "Enjoyed" our sales rep, Mike, and the financial person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Ruth, We're so pleased you had such a great experience with us. Thank you for sharing!

kia buying and service

very friendly and service was outstanding .didn't have to wait at dealer was driven home and picked up by shuttle. very nice !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Tim, I'm so glad you had a good visit with us and took advantage of the shuttle. We appreciate you taking the time to share.

Outstanding Experience

This one of the best car buying experiences I've had. Dan Schenback was the Sales Consultant and did a fantastic job. No high pressure tactics, very knowledgeable, efficient, and had a great sense of humor, He made it an easy, pleasant, enjoyable experience. Got there about 3:30 pm and drove out with my new car maybe 3 hours later. Love the car- the Kia Forte Koup. I highly recommend Dan Schenback & Northtown Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for sharing your review on Cars.com as well. I've passed these along to the GM as well. Again, we really appreciate the reviews!

Adam was a great help.

Adam went over everything for my wife on the purchase of our 2017 KIA Shortage. Very personable and honest sales person.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Frank, I'm so happy Adam was able to provide such a positive buying experience! I hope you and your wife enjoy the new Sportage. We hope to see you in our service drive when the time comes.