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Van Bortel Subaru of Victor

(325 reviews)
Sales hours: 9:00am to 5:00pm
Service hours: 7:30am to 9:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–9:00pm
Tuesday 9:00am–7:00pm 7:30am–9:00pm
Wednesday 9:00am–7:00pm 7:30am–9:00pm
Thursday 9:00am–7:00pm 7:30am–9:00pm
Friday 9:00am–6:00pm 7:30am–9:00pm
Saturday 9:00am–5:00pm 7:30am–9:00pm
Sunday Closed Closed
2016 consumer dealer award
View 1 awards
2016 consumer dealer award
New (585) 444-1899 (585) 444-1899
Used (585) 670-6201 (585) 670-6201
Service (585) 670-6199 (585) 670-6199

Reviews

(325 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Bortel Subaru of Victor from DealerRater.

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Was very pleased with sales reps ,deliever was on time

Was very pleased with sales reps ,deliever was on time and very nice how they took the time to go over everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

All went smoothly over the phone and at the dealership.

All went smoothly over the phone and at the dealership. They were even willing to send someone to my home an hour away to answer my questions after I owned the car for a few weeks. Very good customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Very good people too deal with.

Very good people too deal with. Always helpful and will and very willing to answer any questions we had.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is the 4th Subaru the we have purchased from Van

This is the 4th Subaru the we have purchased from Van Bortel Subaru of Victor. James Bertino is an outstanding sales person.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

This is the 3rd Subaru that we have purchased.

This is the 3rd Subaru that we have purchased. All have been very pleasant and positive experiences.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I purchased my new Subaru Forester from Van Bortel.

I purchased my new Subaru Forester from Van Bortel. My sales person was Josh Nagle. Josh was amazing! He was very knowledgeable, patient, professional and accommodating. He always greeting me with a smile and was eager to assist in any way possible. Josh made my purchase comfortable and easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Everyone I met at the dealership was friendly and polite.

Everyone I met at the dealership was friendly and polite. Sebastian my sales rep was excellent!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The sales department is excellent.

The sales department is excellent. Repair work is explained clearly. The time of service work is very fast. I waited for my work to be done, and the waiting area is wonderful. If there were a 10 star rating system Van Bortel would be 10!!!!!!!!!!!!!!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

The best sales transaction I have EVER had = stores, auto dealers,insurance, etc, etc!!!!

Consumer response

The best auto dealership in the USA. If there was a 10 star rating I would give Van Bortel Subaru a 10+!!!!!!

Cody was extremely helpful and patient with me.

Cody was extremely helpful and patient with me. He answered all of my questions in a timely fashion. Ultimately I decided against purchasing the Crosstrek but I would not hesitate to recommend this dealership and Cody in particular

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Awful business

This is one of the worst companies I have ever dealt with. They failed to put in my appointment information that I took time off of work for!!! So my service information was not saved. THEN, they tried to blame their error on ME because they didn’t want to own their mistake. Please, please do not do business with these horrendous people.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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