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Woodfield Lexus

(2,402 reviews)
Visit Woodfield Lexus
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–5:00pm
Sunday Closed Closed
2025 consumer dealer award
View 7 awards
2025 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award 2015 consumer dealer award
New (866) 501-3560 (866) 501-3560
Used (888) 573-0957 (888) 573-0957
Service (866) 230-3535 (866) 230-3535

Reviews

(2,402 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Woodfield Lexus from DealerRater.

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Best in the biz!!

Hands down...Best dealership! Just got my new car from Woodfield Lexus! Customer Service was excellent as always, and employees are extremely helpful, knowlegeable, & friendly! Will forever be a loyal customer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for being a loyal Woodfield Lexus customer and for your kind words!

Very good customer service.

Mike Evans did a great job of finding a problem and taking care of it. I actually had 2 problems. One was a severe leak when it rained and the other was a faulty air conditioner. I expected to replace the AC compressor but it turned out to be the clutch. The seal for the moon roof was replaced and adjusted. Also a sealant was used on the windshield.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Thank you for servicing your vehicle with us and sharing your experience!

Quick & Easy

As always, Randy Josefik was extremely helpful with a question I had while I waited for the service to be completed. His genuine concern and knowledge was instrumental in our purchase of this Lexus - and is the reason we'll return when we need another vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks again for your purchase and sharing your positive experience!

Used car but just like a new car

I purchased a used Lexus but it was just like purchasing a brand new car in service and warranty. Price was reasonable and service was beyond my expectation.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Glad we could accommodate your automobile needs. Enjoy!

Jon Kim was a pleasure to work with!

This was our first time buying a Lexus and Jon did a great job helping us decide which one was best for us and explaining all the options and features. He didn't make us feel pressured at all and made the car buying experience much easier.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are pleased Jon was able to accommodate your automobile needs. Thanks again for your purchase and sharing your experience. Enjoy!

Great service

The entire staff is always friendly and courteous. The waiting area is always clean and comfortable as well as the showroom. Complimentary coffee and pastries are always great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for being a loyal customer to Woodfield Lexus!

My purchase at Woodfield Lexus

My purchase at Woodfield Lexus was handled smoothly and professionally by Sales consultant Dan Rosen. Technical consultant Derek (sorry Derek, I misplaced your card with last name) was extremely patient and knowledgeable. Management made a point to come around and introduce themselves. I would highly recommend this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We are pleased it all worked out so well. Thanks again for your purchase and sharing your experienced!

Best Experience Ever!

My husband and I ordered our first luxury vehicle back in December for an April delivery. We just picked it up yesterday, and I have to say the whole process, from ordering the car the way we wanted to getting great service and financing was amazing… not to mention the gorgeous SUV we drove home with ?. It is more than we expected!!! We had such a personalized experience from the get go from Mark Demma our sales person, to Dave who gave us tutorial on how to work all the nice new features our new car has, to Jeff, who helped us get to where we wanted to be payment wise. To anyone considering getting a Lexus, I urge you to consider the folks at Woodfield Lexus. It is truly a family environment, and we definitely look forward to being part of it…. thank you Woodfield of Lexus for a great experience!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks again for your purchase and sharing your experience. We hope you are enjoying your new vehicle!

One of the best

Purchased car over phone. Flew in Phoenix to OHare and picked up. I had requested all paperwork be done ahead of time so I could start three day drive back (my choice). I was on the road in less than two hours Only reason not five is I expected a full tank of gas when you purchase a LX 570?!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks again for your purchase and sharing your experience. We do apologize for the oversite of the full tank!!!. Please stop in when you are here.

Very good

Found a scratch on car we bought after we brought it home. We called and Woodfield Lexis fixed it. Very happy with the commitment shown.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello....We are always here to take care of our customers. George asks that you contact him. He would like to know what he can do to make your overall experience better. Thank you again for your purchase!