Reviews
Best in the biz!!
Hands down...Best dealership! Just got my new car from Woodfield Lexus! Customer Service was excellent as always, and employees are extremely helpful, knowlegeable, & friendly! Will forever be a loyal customer!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for being a loyal Woodfield Lexus customer and for your kind words!
Very good customer service.
Mike Evans did a great job of finding a problem and taking care of it. I actually had 2 problems. One was a severe leak when it rained and the other was a faulty air conditioner. I expected to replace the AC compressor but it turned out to be the clutch. The seal for the moon roof was replaced and adjusted. Also a sealant was used on the windshield.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for servicing your vehicle with us and sharing your experience!
Quick & Easy
As always, Randy Josefik was extremely helpful with a question I had while I waited for the service to be completed. His genuine concern and knowledge was instrumental in our purchase of this Lexus - and is the reason we'll return when we need another vehicle.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks again for your purchase and sharing your positive experience!
Used car but just like a new car
I purchased a used Lexus but it was just like purchasing a brand new car in service and warranty. Price was reasonable and service was beyond my expectation.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Glad we could accommodate your automobile needs. Enjoy!
Jon Kim was a pleasure to work with!
This was our first time buying a Lexus and Jon did a great job helping us decide which one was best for us and explaining all the options and features. He didn't make us feel pressured at all and made the car buying experience much easier.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are pleased Jon was able to accommodate your automobile needs. Thanks again for your purchase and sharing your experience. Enjoy!
Great service
The entire staff is always friendly and courteous. The waiting area is always clean and comfortable as well as the showroom. Complimentary coffee and pastries are always great.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for being a loyal customer to Woodfield Lexus!
My purchase at Woodfield Lexus
My purchase at Woodfield Lexus was handled smoothly and professionally by Sales consultant Dan Rosen. Technical consultant Derek (sorry Derek, I misplaced your card with last name) was extremely patient and knowledgeable. Management made a point to come around and introduce themselves. I would highly recommend this dealer.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are pleased it all worked out so well. Thanks again for your purchase and sharing your experienced!
Best Experience Ever!
My husband and I ordered our first luxury vehicle back in December for an April delivery. We just picked it up yesterday, and I have to say the whole process, from ordering the car the way we wanted to getting great service and financing was amazing… not to mention the gorgeous SUV we drove home with ?. It is more than we expected!!! We had such a personalized experience from the get go from Mark Demma our sales person, to Dave who gave us tutorial on how to work all the nice new features our new car has, to Jeff, who helped us get to where we wanted to be payment wise. To anyone considering getting a Lexus, I urge you to consider the folks at Woodfield Lexus. It is truly a family environment, and we definitely look forward to being part of it…. thank you Woodfield of Lexus for a great experience!!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks again for your purchase and sharing your experience. We hope you are enjoying your new vehicle!
One of the best
Purchased car over phone. Flew in Phoenix to OHare and picked up. I had requested all paperwork be done ahead of time so I could start three day drive back (my choice). I was on the road in less than two hours Only reason not five is I expected a full tank of gas when you purchase a LX 570?!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thanks again for your purchase and sharing your experience. We do apologize for the oversite of the full tank!!!. Please stop in when you are here.
Very good
Found a scratch on car we bought after we brought it home. We called and Woodfield Lexis fixed it. Very happy with the commitment shown.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Shopped for a used car
Hello....We are always here to take care of our customers. George asks that you contact him. He would like to know what he can do to make your overall experience better. Thank you again for your purchase!