Reviews
I have purchased many vehicles through Bill Jacobs.
I have purchased many vehicles through Bill Jacobs. But over the years my service Advisor Alex Flinn has been the main reason for why I stay with BMW.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Eric, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Hi Eric, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Excellent communication from are service rep John.
Excellent communication from are service rep John. He made sure the service was complete and the vehicle was washed.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Angie, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
Hi Angie, thank you for taking the time to let us know how we did. We hope you have a great day!
Bill Earnest and his support team were amazing throughout
Bill Earnest and his support team were amazing throughout the entire process of finding the exact SUV I’ve been looking for. He is a great asset to the organization and you will not be disappointed working with him and his team from BMW Bill Jacobs of Naperville.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Matt, thank you for your kind review; we are happy to pass along your comments. Thanks again for taking the time to leave us this information about your recent experience. Take care.
Hi Matt, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Came in with no appointment and Donnie was able to assist
Came in with no appointment and Donnie was able to assist me and get me right back on the road. Thank you!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Jose, we're happy you found our staff to be so supportive during your experience here at Bill Jacobs BMW. Please don't hesitate to reach out if there's anything additional we can do for you.
Hi Jose, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Great experience with advisor, Jacob Murrar.
Great experience with advisor, Jacob Murrar. Every.Single.Time. My service calls have all went smooth and no delay. Jacob gives me confidence that the service will be complete and worry free.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Brendon Chervinko is a model of customer service.
Brendon Chervinko is a model of customer service. He made sure I was checked in quickly and listened to how I felt about the car and any issues I was concerned about. He is excellent at making you feel at ease. Once again Jacob's has delivered on it's personal customer service and it's efficient service.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Jacob gives me confidence that the service will be
Jacob gives me confidence that the service will be complete and worry free. His great customer service will keep me a Bill Jacobs client!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Thank you for the great customer service and support
Thank you for the great customer service and support Donnie. You'll be my dealer from now on.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Seth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Hi Seth, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Top notch service from the beginning.
Top notch service from the beginning. Donnie and Dan were great. Went over the entire vehicle with me.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Hi Anthony, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Thank you Mike A for the exceptional service visit.
Thank you Mike A for the exceptional service visit. My car is always well taken care of.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Stella, thanks for your praise and kind comments about our team. Please don't hesitate to reach out to us if there's anything more we can do!