Moon Township Honda

I traveled almost 2 hours with the intent to purchase a vehicle. One of the cars I was interested in purchasing sold while en route to the dealer. Upon arrival at the dealership, I was first shown a vehicle similar to the one that sold earlier. While examining this vehicle, another customer arrived at the dealership showing interest in the same vehicle. Julie, the salesperson that was assisting us, conversed briefly with Brandon , another salesman, and in front of me, my husband and daughter stated, “since you where here first, you will have first option to purchase this car.” So after driving the first car, we test drove a second car and while we were test driving the second vehicle, Brandon started the purchase process with the other customer after assuring us we would have first option to make the purchase. Upon returning from the test drive of the other vehicle and making our decision while looking over the first vehicle, Julie came out and told us that the car was no longer available. .Curtis and Marlena, sales managers, did nothing to help remedy this situation or intervene on our behalf. This was a perfect example for my 16 year old daughter to witness why you cannot trust the words of an adult. The stereotypical lying car salesman!

Had an 11:00 service appointment for state inspection. Jennifer Bross had everything lined up when I arrived at drive thru. I went to the showroom and was pleasantly greeted and asked if I needed anything. Took my time looking at all the new models and before I knew it, Jennifer located me and told me what I needed. Not long after that my car was ready and I was on my way. Granted, I have a 2019 CRV with 32K, and I didn’t expect anything major today,but the way I was treated always keeps me coming back. Thanks again!

Their Service Department is abominable. When you call, you are always shunted to voice mail, but no one ever returns your phone calls. The service manager could care less. They offer an "express oil change," but each time, it takes them more than 2 hours to accomplish that simple task. Do yourself a favor and go elsewhere.

Never again! My mother dropped off her car for service. They called to tell her that it would take an extra day as they were busy which was fine. The next day she had to call the dealer to see if it was done and they said yes. She picked up the car and it cost $2000. It’s not the issue of the cost it’s the fact that no one ever bothered to call her to tell her what was wrong and what it would cost to fix. Shame on this dealership for their lack of communication. Next time the car will go to the sketchy garage down the street as they’ll at least communicate!

Brought new crv hybrid Marlena was awesome top notch staff Frank in finance hit it out of the park

Professional atmosphere and friendly employees. They made it very simple and easy to purchase my first car and didn’t try to persuade me into a purchase I didn’t want to make!

Moon Honda service department is an efficient, nice and clean area when servicing your car. It’s a very easy process with no appointment needed.

Just got the State Safety Inspection. The Representatives were courteous and helpful. Free coffee wasn’t bad. I had an 8:30am appointment and there were a lot of people already in the waiting room when I got there. I don’t know how many people were scheduled between 8 and 8:30 but it seemed like a lot. My car passed inspection and no other maintenance was suggested. It did seem like it took too long for the inspection because I didn’t get my car back until 10:30. It was nice that a fella took my keys from me and brought my car right up to the front door.

Just purchased a new Honda Accord. Knowledgeable and very helpful sales department. No pressure, just service. Recommend checking them out on your next purchase. Good people. Emil V

I have had 3 oil changes at Moon Honda since the purchase of my 2023 Accord last February. Each time I made an appointment on-line for "express" service. The first two visits took 2 hours for a routine oil change. No one from service advised me of the delay. Last week I came in for an oil change, tire rotation and a recall for the seat belt fastener. At the 2 and a half hour mark, the service rep appeared to tell me the tech was having trouble with the computer on my car. He wasn't able to fix the recall in a timely manner. Are the technicians not trained on recalls?? Finally at the 3 hour mark I was informed my car was ready. No - "sorry for the delay" No - "we apologize" Nothing. It is only because of my sales rep, Anthony Staffelino and his expert care of my needs that I continue to return to this dealership at all, giving him the star. If you cannot service a vehicle for a simple oil change in less than 60 minutes, then you should not call what you offer "express service"!