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This is the worst car dealership. Do yourself a favor and go elsewhere. It is such a shame to spend a lot of money and get treated like crap. I’ve always... had issues with their service, but I’ve had enough this time. I dropped my car off for an inspection and when I got it back it was filthy inside with mud. Everyone is rude on top of it all. Save your time, energy, and money. Go somewhere else!
If you go here, ask for Tommy Greenwalt. He was wonderful. We needed a car quick and he was patient and upfront with us. It didn’t go completely smooth... but even with the few bumps in the road and long day, he made us his top priority.
Excellent service. George has been so accomodating trying to find the perfect fit for my needs. I will purchase from this dealership most definitely.
I want to start by stating that as a woman , walking into a car dealership, can be one of the most intimidating experiences ever. As we are often taken... advantage of or disregarded altogether. I want to share my experience to not only compliment the service I received from Jeff Hein, Logan Bretz and the team at A and L motors in Monroeville. But to possibly help another woman feel comfortable and confident purchasing a new vehicle by herself. To start , I knew what vehicle I wanted .... but was looking for the right price point.I regretfully started at a dealership located up North . But was not taken serious about the car I wanted to purchase. Then I walked into A and L motors and was treated with the upmost respect and dignity. I purchased the car that I wanted for the price I wanted to pay.........A special thanks to Jeff Hein and Logan Bretz....... Thank you for the great experience.......
I have been purchasing vehicles from them since the late 90's (my first new car a Nissan Altima) Over the years I have purchased a BMW 650i convertible,... 3 Range Rovers and just recently traded my Maserati in on a used Bentley GT Speed. I have never had a problem with the dealership and if I did they fixed it right away. The owners are good people and I have done business with them outside the dealership also and everything has always gone smooth. Good People !!
Brandon Repovz, simply put, came off like a total sleazeball. I would suggest steering clear of this dealership, they don't deserve your money or your... time. Thankfully I did NOT purchase a thing will never have to interact with Brandon again.
Hello, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Our manager would really like to speak with you mo...re regarding this matter. Please reach out to us at (412) 373-6071. We look forward to hearing from you.
We purchased new 2018 car and within 12k miles, functional defects with radiator gasket ( that stalled my vehicle middle of the road) and power terrain... oxygen sensor defect ( warning flashing engine light while driving). NHTSA website shows oil leak recall in these vehicles and the customer to be notified by 28th March. I did not receive this . Lubricant/ oil leak could be a cause for oxygen sensor failing. Dealer does not want to take responsibility for the safety of the customer instead referred me to Rover . Shameful and sad
We purchased a 2008 BMW 528XI in June 2018 from this dealership. When test driven, everything was perfect . Processed the paperwork and went to take possession... of the vehicle and check engine light was on. We requested the vehicle be scanned for codes so we could address the issue and/or see what was wrong with the vehicle. They told us it was the battery sensor and can be replaced later with no problems. 4 months later, we take our vehicle to Another dealership (who has been amazing in this process) for service and to fix the battery sensors . They inform us the check engine light is on due to the TRANSMISSION!!!! The paperwork A&L provided did not have any codes on the form. We suspect that A&L cleared the codes then provided the paperwork to us. I am now without a vehicle, $2,000 into a transmission repair that was the first step in the diagnostic, and paying for the vehicle. A&L just wanted to unload the vehicle. I needed this vehicle since I drive 78miles one way to the mountains. What if this vehicle left me stranded in the mountain with a failed transmission? We are not able to get a call back from them either. Jeff, the sales rep, is off today and we are still awaiting the managers return call! Will NEVER purchase any vehicle from them again. Also filing with the Attorney Generals office against this dealership. Would never recommend anyone purchase a vehicle from them. They just want there commission, in fact, they were not the happiest that we paid cash for the vehicle.
Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. We would li...ke to work towards a resolution, so if you are willing, please reach out to us at (412) 373-6071 to discuss this further.
I have 3 cars and normally use a trusted mechanic for most of my service. A lot of basic service I also do myself. For my latest certified pre-owned... 535 however, I thought I would let a dealer take care of and used A&L twice for inspection, emission, and oil, since it is close to my home. Last year, they would not pass the inspection because there was a nail in my left rear run flat tire, and wanted to sell me one tire. I told them to plug it and pass it (as I was already planning a new set of tires all around), but I was told they won't do that on a run flat. I told them to fail it then. I took it home, plugged it, and my normal mechanic passed it. Had to pay two inspections, but I forgave this as there is some conflict out there on plugging run flats. This year, I tried again for inspection emission and oil. They called and said I needed new rotors and rear brakes to pass at $750. I questioned the rotors as I didn't believe them. So I told them to fail it. I took it to my normal mechanic and not only are the rotors showing almost no wear, the pads still were quite legal and passable. I paid for a sticker again. That's strike two and done. Never will trust them again with my car. They need some screening process to know if the client might be savvy enough to catch their game or not, and if so, they should not try to steal from that client as he might write a review like this. I didn't buy a car from them, so that process might be just fine. But the service game is bad. I recommend hunting out a trusted independent mechanic and over pay him more than he asks for his work, so he jumps for you. Oh, I called their service girl a month early and had to leave messages for her to call me back. After a week, called again and left another message. No call back. After a couple days, I called and got her! BUT she asked when my stickers where up, and then proceeded to put me right at the last day of the month. Not sure if that is not part of the game too, so that you're more inclined to say yes to whatever they want to sell you. The service consultant was a nice guy however, and I almost could tell he was uncomfortable having to try and upsell me when it wasn't necessary.
Hi Rahj, we regret to hear that your recent experience was anything less than exceptional. We'd like the opportunity to turn your experience around. P...lease reach out to us at (412) 373-6071 at your earliest convenience to discuss how we can turn this experience into a positive one.
A&L BMW, especially Mr Brandon and Chris treated me very valuable customer. They made me happy and helped me a lot so I was very satisfied