A&L BMW

I purchased a car from A&L BMW on August 26, 2025. Today is October 17, 2025 and my car is still not registered. Called the dealership on numerous occasions and was transferred to the title lady she did not return my calls or take care of the problem. I went to AAA they emailed the title lady asking her for the Title number she did not respond. I called BMW of North America; they told me that the dealer has to register my car no way around it. Called the dealership to complain and got the VM of the title ladies' supervisor. No response. Called the salesperson no response. I never ever belied that A&L BMW will treat their customers in this manner and be so irresponsible. Really frustrated with them. The title lady needs to be fired. Very irresponsible of the dealership. I have never had this kind of experience before with any dealership.

This review is about a month overdue, but still very well deserved!! I was visiting my mother in law in Cabot, PA from Cincinnati when I realized I had a flat in my run flat tire. I took a chance and drove an hour south to A&L BMW for service and was promptly greeted by Lincoln outside in the service parking lot. He was so kind, showed me to the service floor and introduced me to Gavin who took care of me right away. I explained that that I was from out out of town helping my mother in law who’s in assisted living and understood that I probably couldn’t get a loaner, but maybe they could help me with getting to a rental car place? Gavin explained it wasn’t a problem, got my X3 checked in, let me know it might be a special order due to it being a run flat, then also let me know I was close to an oil change so they could do that while my X3 was there. Gavin then walked me over to Maria and explained the situation. Again, I asked for any assistance with getting to a rental car place or would even take whatever loaner they had, but totally understood since I was from out of town that they probably didn’t have a loaner for me. They talked for a few minutes, then I couldn’t believe it, they had a loaner for me! In addition, I had mentioned to Gavin that I had an issue with my app, and he had Mara their tech guru (not the official title 😉) step over to help me with that too. I will say with certainty, I have never received this level of service at any BMW dealership or from any vendor in my life. I felt like I was the only BMW customer that was being taken care of that day and felt like I was their number one priority. I could not thank Lincoln, Gavin, Maria and Mara enough. And then….yes…there is more, when I returned the car, after days of running errands to clean, hang pictures, buy a mini fridge, microwave, etc to make my mother in law’s assisted living “apartment” feel as best I could to feel like home, I thought for sure I lost my prescription glasses in a store. So I told Maria, if by slight chance you happen to find a pair of glasses in the car even though I’m certain I left them in a Michael’s or a HomeGoods, could you please call me and I’ll send you a FedEx label to mail them to me? Guess what?? A few days after arriving home in Cincinnati, my glasses arrived via FedEx from A&L BMW. If that’s not #1 customer service, I don’t know what is. We never seem to buy our BMWs local, so we will do everything possible to buy our next BMWs from A&L in Monroeville and tell everyone we know about this wonderful experience!!! Thank you Lincoln, Gavin, Maria and Mara! We hope BMW corporate recognizes each of you for your up and above customer service!!!!

Went in to buy. In ten minutes had a printed sheet handed to me with trade in and sticker price. I ask what they were willing to take sticker price to and told we dont. Brandon said if I finan e they will take 2000.00 off. I said Im not financing and he said then its full atucker price. I said thank you and left. Ive never met a bigger muck than Brandon. And if A & L really does business like that....then them too.

Absolutely amazing staff. Helpful, thoughtful and knowledgeable. Ross McCamey is so very helpful and just an absolute pleasure to talk to. Brandon Repovz has helped me find the right vehicle every time 3 out of the 12 total I’ve purchased. John Mizik is a star have known him for many many years and absolutely love his personality. Overall A&L is a great place to go for not just BMW but any pre owned car truck or SUV. 5 stars for sure!!

Long story short I took my car in to get a key made, they then told me they messed up the computer system which would be a 4k repair. Before the repair they had my son who dropped it off, sign a waiver making them non liable for any damages that may occur, even if they do it. I was pretty upset so wanted to get my car towed to another dealership, they wanted to charge me 300 something dollars to release the car after they damaged it. They ignored me for weeks and I had to stop in several times to try and get a copy of the contract which they refused to give me for some reason. So then I get a call saying they are going to tow the car to a toe yard if I don't tow it that day. I get AAA on the phone and schedule a tow, Jose tells me I have to come in to sign papers so I do and as I'm sitting there the owner comes up to me and says if I don't leave they will call the police and I told them to do so. I stepped outside and the police came and told them to give me the contact so I can meet the tower. I waiting in their lot as the tow driver connected up my car and Jose was flicking me off, recording me, waiving at me, and staring at me out of the service door the whole 40 minutes it took. All this to get it towed to Bobby Rahal just to find out nothing is wrong with my car and they programmed a new key within a hour. No 4k repair was even needed! Wild stuff

If I could give zero stars I would. I just bought a slightly used $50k Ram 1500 from these guys and upon getting home my son points out the tail light has a crack in it. I immediately message my salesman Tommy and received no response. I messaged him again on Monday (today) and he told me "as is" and that the dealership wouldn't replace the light. This is a safety item that won't pass inspection. He claims it passed their phony inspection at their dealership. Well it won't pass inspection in my state. They guys are crooked as xxxx and refuse to make things right. Absolutely stay away from this group and Tommy!

If I could give zero stars I would. I just bought a slightly used $50k Ram 1500 from these guys and upon getting home my son points out the tail light has a crack in it. I immediately message my salesman Tommy and received no response. I messaged him again on Monday (today) and he told me "as is" and that the dealership wouldn't replace the light. This is a safety item that won't pass inspection. He claims it passed their phony inspection at their dealership. Well it won't pass inspection in my state. They guys are crooked as xxxx and refuse to make things right. Absolutely stay away from this group and Tommy!

This is for Murfreesboro Tn. Absolutely poor! Rude,ignored us at the counter. Didn’t return our calls. Three times back for the same repair! Will never buy another rv there. This is our family’s third!

If I could give 0 stars I would have given 0 stars. I have been purchasing cars (usually 2 at a time) for the last 15 years usually once every 3 years and by far this has been the worst experience and even if they were to offer me a car for free in the future I would not want to interact with Jaguar Monroeville ever again, especially salesperson named Walter Lamory. I have interacted with many car salesmen, some good some bad but Walter is at a different level. He didn’t even offer me water on a hot (100 degrees) summer afternoon and had very little knowledge of the car he was selling and lesser time for my questions. Below are the 2 primary reasons for my resentment (and for people to know): 1. I was sold a broken car that died in the middle of nowhere on my way back home from the dealership and was left stranded. 2. I was overcharged for sales taxes (unapologetically) by a lot (around $1500) After exhausting all my options (calling the dealership several times and Jaguar customer service to no avail) I had to write to Jaguar CEO (it was not easy finding his email address). And I am impressed and thankful that he looked into it and assigned someone from Jaguar corporate to look into the issue and I finally I got my car a week after I purchased and the overcharged sales tax 3 months after. If I didn’t write to the CEO only god can imagine where I would be with the situation.

I had collision work done on my vehicle and I had my vehicle back over 5 times and they still didn’t fix everything properly so I had to pay another place $4300.00 out of pocket to fix it properly! I was lied to several times and the owner never ever reached out to me when I asked multiple times!!!