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Rohrich Lexus

(176 reviews)
Sales hours: 9:00am to 9:00pm
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Sales
Monday 9:00am–9:00pm
Tuesday 9:00am–9:00pm
Wednesday 9:00am–6:00pm
Thursday 9:00am–9:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–5:00pm
Sunday Closed
New (412) 743-0284 (412) 743-0284
Used (412) 743-0287 (412) 743-0287
Service (412) 743-0289 (412) 743-0289

Reviews

(176 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rohrich Lexus from DealerRater.

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I waited too long to call for my new PA state inspection

I waited too long to call for my new PA state inspection and was told the north hills dealership was out for 5 weeks, for an inspection on a GX with 8,600 miles. I called Katie at the south side location and she managed to “squeeze “ me in the next business day! Thanks for stepping up west liberty location, maybe give a yell out to the Wexford store about a little extra effort for a long time customer, (purchased three cars from the Wexford local).

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Zell, we're delighted to hear that Katie and the Rohrich Lexus South Side team could accommodate your inspection so quickly. We appreciate your loyalty and will certainly share this feedback with our Wexford location as well. Thanks for choosing us!

First class, low key service from the moment we first

First class, low key service from the moment we first walked in the showroom. From the greeting from the friendly people working the front desk to our expert salesman, Rudy Edghill, who walked us through all our options & helped us settle on our new car, then finally to the Financial Services Manager, Keyshawn D’Orso, who was never pressured us to buy all the extra warranties & services, just explained our options. Everyone we met with were wonderful, extremely knowledgeable, and not only easy to deal with, but fun to deal with. I highly recommend Rohrich Lexus; make sure you ask for Rudy, he’s an excellent salesman.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Patrick, thank you for the glowing review! We're delighted to hear that Rudy and our team at Rohrich Lexus provided a first-class experience. We always appreciate positive feedback from our customers, and we'll be sure to pass along your praises to the team. Enjoy your new car, and we appreciate your recommendation!

Great service.

Great service. Everything was done on time and as promised. Very easy to deal with this company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Bob, this is what we love to hear at Rohrich Lexus! Thank you for stopping in for service and leaving us a five-star review.

Drew was great!

Drew was great! He found the car I wanted and it arrived quickly. He was knowledgeable and made sure everything was as promised. Thank you, Drew

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Karen, we're delighted to hear that Drew provided you with such a positive experience at Rohrich Lexus. Enjoy your new car and thank you for choosing us!

I arrived in a frazzle to have my car serviced.

I arrived in a frazzle to have my car serviced. Guy, my service representative, organized my documents and was so kind and friendly. Really settled me down. My family has been coming to this dealership for over 20 years and they never fail to provide top-notch service. I enjoyed chatting with the receptionist and the biscotti. All charges were explained in an understandable way. So nice to know that businesses like yours are still keeping up with professional service and standards.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Margaret, we're delighted to hear that Guy and the team at Rohrich Lexus provided you with such a calming and professional experience. It's wonderful to know your family has trusted us for over 20 years! We appreciate your kind words and look forward to serving you again in the future.

10/10.

10/10. A wonderful experience. Our sales representative, Zach provided such a professional and thorough job of getting us into our new RX within our budget. Never wasted our time…and very thoughtful and courteous as well. The finance department was quick, easy and exceeded our expectations as well. They also took their time in explaining all the amazing features on our new vehicle as well and made sure we were safe and ready to roll. This is our 4th Lexus, so we already appreciate the quality.This truly has to be the very best car buying experience that we’ve had. Would highly recommend. If you are looking for a car upgrade, look here… and let Zach do what he does best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dennis, thank you for sharing your fantastic experience with Zach and the team at Rohrich Lexus! We're delighted to hear that everything from sales to finance exceeded your expectations. Enjoy all the amazing features of your new RX, and we look forward to seeing you again in the future!

The car I purchased was as advertised.

The car I purchased was as advertised. The dealership was efficient and completed the purchase in a timely manner. Rudy made the vehicle purchase a great experience. He showed me a number of vehicles and provided valuable incite. I would definitely purchase from Rohrich Lexus again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We're delighted to hear that Rudy and the team at Rohrich Lexus made your car-buying experience smooth and enjoyable. Thank you for choosing us, and we look forward to assisting you with future purchases!

Good experience.

Good experience. Staff was friendly & helpful. My consultant helped get my paperwork updated, but didn’t make me wait around. It was quick & simple. I would definitely recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Julie, we're delighted to hear that your experience was smooth and efficient with our team at Rohrich Lexus. Thank you for recommending us and sharing your kind words!

RX 350 2022 purchase.

RX 350 2022 purchase. I traded in my 2011 RX 350 for a 2022 RX 350. I was very pleased with the salesman Jack Passoth. He took the time needed to explain all the new features and helped set up Bluetooth and how to use the many new functions available. Jack made the purchase and trade in a very pleasant experience. The financial services manager, Keyshawn D’Orso made it easy to fill out all the financial forms needed and it also was a pleasant experience… Both Jack and Keyshawn were very knowledgeable and quickly answered the many questions I asked. I definitely would recommend purchasing a Lexus from Rohrich. I was pleasantly surprised on the ride home about the improved performance of the 2022 RX 350 over my previous 2011 RX 350.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Norm, it's fantastic to hear that Jack and Keyshawn made your experience at Rohrich Lexus so pleasant and informative. We're glad you're enjoying the improved performance of your new 2022 RX 350! Thank you for recommending us!

Excellent service timely Too expensive for a

Excellent service timely Too expensive for a “sensor” Everyone was kind Got a loaner vehicle

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate your feedback and are glad our team provided excellent, efficient service. Please let us know if we can do anything else for you here at Rohrich Lexus!