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Very happy with the customer service at Rohrich and overall buying experience. Tony was fantastic the entire time and bent over backwards to make sure that I got exactly what I wanted, even when the logistics of my prior leases (non-Lexus) got to be a bit complicated. Would highly recommend. The car is great too!
My experience was great at Rohrich Lexus! Everybody was welcoming. Raj, was super personal; no pressure to purchase like at other dealerships. I will recommend everybody interested in Lexus in the Pittsburgh area to check out Rohrich Lexus! I am very satisfied with the car too.
Bad first experience
I walked in this morning 5 minutes after the doors open, first one in the building, to test drive and possibly purchase a used vehicle. took a couple minutes for the sales rep came to me and we sat down his desk and started talking, he grabbed the keys to go take a test drive and we stood up and noticed that there was another sales rep out there with someone who's getting in the car to test drive. I asked him how that was possible since I was the first one in the door, he said he check with his manager who said I still have the opportunity to buy it because I was the first one in the door. The guy who got to test drive it first came back so we went on a test drive thinking I still had an opportunity to buy this car, as soon as I got back the other sales rep said he sold the car before we got back. My salesman got the manager came and apologized and said this never happens to people at one time, seems unlikely in the car industry, he also explain me that it's the first person who writes up the deal not the first person who walks through the door. This is after he was already told that I had a chance since I was the first one through the door. Seems like the other salesmen saw that we were looking at the same car and tried his hardest to get it sold first so he can make a commission, didn't seem like any ethics involved especially after manager said yes I had a chance and then said nope to bad.
Certified used Lexus
I purchased a certified used Lexus from them in November of 2017. The carfax that was shown to me was clean. Now the paint is peeling off of the vehicle. There is evidence of repair and now nothing from Lexus to resolve the issue.
Joe lux was a very competent help during my buying experience. He was knowledgeable about all the features of my new Lexus 350 es. He was quite patient.
Very pleasant car buying experience at Rohrich Lexus. Joe Lux was very helpful and knowledgeable about the vehicles, and found me exactly the car I wanted. He was very clear about the costs and I felt like I was given a fair deal. Nehla and Cindy made the paperwork process quick and easy. I'd highly recommend Rohrich Lexus.
Tony Mascaro provided excellent service in the purchasing of my Lexus. He went above and beyond to make sure I had the car I wanted and a great deal. I appreciate all the work that he and everyone at Rohrich Lexus were able to provide to me. I look forward to servicing my car and purchasing further Lexus though Tony and Rohrich.
Tony was very knowledgeable about the vehicles I test drove and made the leasing experience easy and painless! Thank you for making me feel comfortable with my decision and not pressured!
Dave always goes over and above to help his customers. Thank you Dave
Andy, Thank you for your review. We are happy to hear you had an enjoyable experience with Dave.
Raj and Greg are wonderful and have helped me with the purchase of three Lexus.
Hello Beverly. Thank you for your continued business. We greatly appreciate it.