Reviews
The Lexus dealership in Canonsburg service department is great. Scheduling an appointment with a loan car was easy and they got me in for maintenance within a week. The communication from the service department during the day was excellent. They communicated clearly what needed done. I highly recommend maintaining your car with Lexus.
The Lexus dealership in Canonsburg service department is great. Scheduling an appointment with a loan car was easy and they got me in for maintenance within a week. The communication from the service department during the day was excellent. They communicated clearly what needed done. I highly recommend maintaining your car with Lexus.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Rhonda, we are proud to hear our team made scheduling easy and communicated clearly throughout the process. Thank you for choosing Rohrich Lexus and for sharing your recommendation. We truly appreciate it!
I have purchased my last 3 cars from Rohrich Lexus and I have left delighted each time. From sales to service, they take great care of their customers. Never any surprises from service. Everything explained and delivered with a friendly smile. Most recently Cheyenne was my service advisor and it was great. I was in and out in an hour. Keep up the great work!
I have purchased my last 3 cars from Rohrich Lexus and I have left delighted each time. From sales to service, they take great care of their customers. Never any surprises from service. Everything explained and delivered with a friendly smile. Most recently Cheyenne was my service advisor and it was great. I was in and out in an hour. Keep up the great work!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your continued loyalty and kind words about our team, especially Cheyenne. We look forward to welcoming you back in the future! Safe travels from all of us here at Rohrich Lexus!
Their free inspections always end up costing me thousands of dollars. When I asked to see what was replaced I was told the old piece was already thrown out. Prices there are always extremely high for everything. It may be time to move on after all these years. Sorry.
Their free inspections always end up costing me thousands of dollars. When I asked to see what was replaced I was told the old piece was already thrown out. Prices there are always extremely high for everything. It may be time to move on after all these years. Sorry.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Robert, I'm really disappointed to hear that you've had such a negative experience with our free inspections and the costs associated with them. We understand your frustration and we don't want to lose your business after all these years. If you're willing, we would love the opportunity to speak with you further and see how we can make things right. Thank you for your honesty and feedback. Brian McGrath - Service Manager - 412-344-4536
I've been going to Rohrich Lexus for about a year now since I bought my 22 Es300h just before they moved to this location in Canonsburg. The location itself is brand new and stunning, very clean and fancy, with a complimentary snack and beverages in the waiting area. I have always used the website to schedule service, which is very straightforward and easy to use. My service advisor, Greg, is always very helpful and friendly, and quick to notify me of additional service options that would be beneficial to do while I'm at the shop, as well as finding me when service is complete. Overall, the service experience is completely painless and pressure-free, which is a far-cry from some other dealers I have dealt with. Service is also fairly quick compared to my other experiences.
I've been going to Rohrich Lexus for about a year now since I bought my 22 Es300h just before they moved to this location in Canonsburg. The location itself is brand new and stunning, very clean and fancy, with a complimentary snack and beverages in the waiting area. I have always used the website to schedule service, which is very straightforward and easy to use. My service advisor, Greg, is always very helpful and friendly, and quick to notify me of additional service options that would be beneficial to do while I'm at the shop, as well as finding me when service is complete. Overall, the service experience is completely painless and pressure-free, which is a far-cry from some other dealers I have dealt with. Service is also fairly quick compared to my other experiences.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Chris, thank you for sharing your experience! We are thrilled to hear that Greg and the rest of our team have made your visits seamless and pressure-free. It means a lot to know you feel well taken care of at Rohrich Lexus! Safe travels ahead in your Lexus ES 300h.
Had state inspection today and the staff was friendly and professional. The new location is great and The waiting area is accommodating.
Had state inspection today and the staff was friendly and professional. The new location is great and The waiting area is accommodating.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Dan, thank you for choosing Rohrich Lexus and for sharing your kind words about your experience with our team. See you next time!
I had a great experience with Rohrich Lexus for a recent brake job on my Lexus. The service team was professional, thorough, and easy to work with from start to finish. They explained what needed to be done, completed the work properly, and had the car feeling smooth and safe again. I also appreciated the overall customer service and the way they handled everything with care. It’s nice dealing with a dealership that makes the service process straightforward and gives you confidence that the job was done right. I’d definitely recommend Rohrich Lexus for service work.
I had a great experience with Rohrich Lexus for a recent brake job on my Lexus. The service team was professional, thorough, and easy to work with from start to finish. They explained what needed to be done, completed the work properly, and had the car feeling smooth and safe again. I also appreciated the overall customer service and the way they handled everything with care. It’s nice dealing with a dealership that makes the service process straightforward and gives you confidence that the job was done right. I’d definitely recommend Rohrich Lexus for service work.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Jake, thank you so much for taking the time to share your experience with our service team. We are thrilled we earned your confidence and we hope to work with you again at Rohrich Lexus! Safe travels!
Rohrich Lexus is a class act. The whole car buying experience was stressless. All the employees we came in contact with were professional, knowledgeable, and friendly. Big thank you to our salesmen Shawn Sethman and RJ Lucci Finance Manager for the best car buying experience we have ever had. Also the (wow factor) was fantastic! Thank you for the great experience. Gary and Leah Lipner
Rohrich Lexus is a class act. The whole car buying experience was stressless. All the employees we came in contact with were professional, knowledgeable, and friendly. Big thank you to our salesmen Shawn Sethman and RJ Lucci Finance Manager for the best car buying experience we have ever had. Also the (wow factor) was fantastic! Thank you for the great experience. Gary and Leah Lipner
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Gary and Leah, we are thrilled to read this feedback! Thank you for choosing Rohrich Lexus and for sharing such kind words about Shawn and RJ. Safe travels ahead!
Great dealership. Love new facility. Have dealt with Rohrich last three cars always happy with customer service and salesman.
Great dealership. Love new facility. Have dealt with Rohrich last three cars always happy with customer service and salesman.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're grateful for your continued support and kind words! We are delighted to hear that you are pleased with our new facility and we can't wait to assist you again in the future. Thank you, from all of us at Rohrich Lexus!
I have worked with Rohrich Lexus for years. This was my first visit to the new location in Canonsburg. It’s a beautiful facility and I was taken care of quickly in the service department.
I have worked with Rohrich Lexus for years. This was my first visit to the new location in Canonsburg. It’s a beautiful facility and I was taken care of quickly in the service department.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your continued trust in Rohrich Lexus, and for sharing your first experience at our new facility in Canonsburg. We appreciate your business and look forward to welcoming you back in the future. Safe travels!
Many new car dealerships now in place Washington Rd .Visited most only one stood out from the rest . Professionalism ,honesty and courtesy.Rohrich Lexus you earned my business. Thank you.
Many new car dealerships now in place Washington Rd .Visited most only one stood out from the rest . Professionalism ,honesty and courtesy.Rohrich Lexus you earned my business. Thank you.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your wonderful feedback! We are so proud to have you as a customer, and we hope you enjoy your new car! -Rohrich Lexus