Honda North

We have been a customer at Honda North for 19 years and have had all the cars serviced there. But the service the last couple of trips have been so poor that we will probably not be going back to Honda North to buy a new car.

Brought my vehicle in to potentially trade in. Did some research ahead of time and was shopping the vehicle around so had a good idea what the vehicle was worth. Sales made an offer that I felt was too low, they based it on several untrue “problems” with the car like the wheels were bent inward and the tires would need replaced soon (this was a three year old car with 15,000 miles on it in pristine condition). Interesting how nobody else found these “problems”. Sales manager was very agitated I didn’t roll over and accept the offer. I was headed out the door and Dustin came out to berate me and lecture me on how stupid I could be to think they’d give me more for my piece of junk car. I let him know some other numbers I had received and he said to go sell it to one of them then. I said I would. I did, for much more than he offered me. Highly unprofessional and a sore loser missing out on a great trade in and subsequent sale of a new car I was looking at. They also had the new car I was looking at sitting in front of the sales window I was at and had some “actors” from the dealership walk by the car looking at it acting intersted in it as though to make me feel like someone else was about to buy it any minute, was quite entertaining, but classless.

I recently bought my 2nd minivan (Odyssey) from Honda North (January, 2024). Bethani, Dustin, and Clint are a great team and very professional. They did not pressure me at any point and reached out with good (but not overbearing) frequency. We had a lot of discussion about used vs new, colors, trim, etc. and they answered every question along the way. I do not enjoy car shopping, but I greatly appreciate the approach that Honda North and their staff take with customers. Thank you!

Horrible customer service experience! Two reasons - trade in and bought used car experience We traded in our other car - sales team wouldn’t budge on trade in price stating the dash was unreadable in direct sunlight and there was a small rock crack in windshield. 🙄 We did our homework and knew the car was worth more but they wouldn’t compromise. Should have left right there. Big regret! Left feeling uneasy about the whole deal. We ended up buying a used car only to have break down the next day. Took it to two different dealerships because it broke down twice. Eventually, had to replace fuel pump. Drove fine at the dealership. Several things should’ve tipped us off. The service team didn’t bother to give a new oil change sticker and they couldn’t be troubled to fill up the gas tank for a new customer. Really feel like the service team wasn’t very through with their care of the car. Probably overlooked some issues. Called the dealership and they were less than willing to help out. Would only cover the diagnostic fee from one dealership. Salesman was crass and rude on the phone with me. Especially when I brought up the fact that they had now listed our trade in car for double what we traded it for. Talk about taking advantage of customers. I guess our dash and windshield were fine after all. The sales team knew they had us and took full advantage of it. They definitely could’ve helped us out more or given us more for the trade. Lesson - if it feels shady it probably is. Be on your guard if you choose to deal with this place.

called for state inspection. because of their staffing issues they booking 50 days out. unnacceptable.

called for state inspection. because of their staffing issues they booking 50 days out. unnacceptable.

The initial purchase was a good experience, fair price and decent trade in value. The last 2 times I tried using their scheduling "app" on their website is basically useless. Why not show available time slots? You take a guess on when they have availability and hope they call you back with good news. The last 2 times the service experience was lacking. Taken in for a recall and they left the hood too lose, to the point my wife would not drive the car. I had to take it back (22 miles each way) to get it tightened. Today I wanted to get service prior to the drivetrain warranty expiring (2018 Pilot). Lead time was 18, yes 18 days. Are you kidding me? I will get this Honda and my next Honda serviced elsewhere.

While I’m very pleased with my new car purchase, the personal attention and professionalism shown me by Clint, Clayton, and Ashley made the day a truly satisfying experience. This dealership understands the importance of working with satisfied customers. I would recommend Honda North without reservation to those looking to buy an auto.

Very friendly people both in service and the parts department! Would recommend them if you needed any work done on a vehicle! Also can't leave out the most important thing is the mechanics that also do a pretty awesome job.

They do not honor the original contract when your car finally gets there. Change fees and add on other charges. When contacting them they said that was not a valid contract as per small print on the bottom. I guess they get you in and you purchase a car and thats the end for them. I am still waiting for a refund check for supposedly accidental fees. LOL