Skip to main content

Toyota of York

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (562 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (562 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

This is my second purchase of a preowned Toyota at Toyota

This is my second purchase of a preowned Toyota at Toyota of York both vehicles were one owner local trades. Excellent sales staff was very helpful and able to answer any questions that I had about the history of the vehicles. A big thank you goes out to Stephen Kwateng in sales who was very helpful throughout the entire process. I Highly recommend Toyota of York for all your new and used car needs. They also have an excellent knowledgeable service department.

This is my second purchase of a preowned Toyota at Toyota

This is my second purchase of a preowned Toyota at Toyota of York both vehicles were one owner local trades. Excellent sales staff was very helpful and able to answer any questions that I had about the history of the vehicles. A big thank you goes out to Stephen Kwateng in sales who was very helpful throughout the entire process. I Highly recommend Toyota of York for all your new and used car needs. They also have an excellent knowledgeable service department.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

First time shopping here.

First time shopping here. My experience was extremely helpful and professional. Between Caleb the car salesperson and Mike the finance manager, they were able to get me the car I was looking for. Thank you. God bless you.

First time shopping here.

First time shopping here. My experience was extremely helpful and professional. Between Caleb the car salesperson and Mike the finance manager, they were able to get me the car I was looking for. Thank you. God bless you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Just be honest - Karma is a personal debt

have a 2011 Avalon that i took to the York Toyota service center 4 different times for stalling issues. The service guy claims that he never experienced this issue except one time and had to push the car into the shop. Each time i picked up the car and taken it back it continued to shut off multiple times at a stop sign or light. I cannot drive it to work (half hour drive) in this condition. This is the second week of them having my car and totally giving me the run around. Now I’m told the mechanic will be gone for three days. This is totally frustrating and a huge inconvenience. I’ve sent a video to Will Martin’s phone and email which obviously served no purpose. We have a 2021 Avalon as well but we really can’t trust Toyota of York to maintain our vehicles. This experience has been the absolute worst!!!

Just be honest - Karma is a personal debt

have a 2011 Avalon that i took to the York Toyota service center 4 different times for stalling issues. The service guy claims that he never experienced this issue except one time and had to push the car into the shop. Each time i picked up the car and taken it back it continued to shut off multiple times at a stop sign or light. I cannot drive it to work (half hour drive) in this condition. This is the second week of them having my car and totally giving me the run around. Now I’m told the mechanic will be gone for three days. This is totally frustrating and a huge inconvenience. I’ve sent a video to Will Martin’s phone and email which obviously served no purpose. We have a 2021 Avalon as well but we really can’t trust Toyota of York to maintain our vehicles. This experience has been the absolute worst!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
1 person out of 1 found this review helpful. Did you?
Yes No
Show full review

Awesome experience

Elroy was so friendly, made everything easy, gave us time to discuss alone, no pressure at all. Josh in Finance was a pleasure to deal with also.

Awesome experience

Elroy was so friendly, made everything easy, gave us time to discuss alone, no pressure at all. Josh in Finance was a pleasure to deal with also.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience at Toyota of York. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Jessie Dougherty BDC Manager jdougherty@yorkatogroup.com Toyota of York 717-718-4568

Show full review

Stay away

If you prefer your vehicle purchasing and service experience on unreasonably awful level, Toyota Of York is your place. From sales to service to management : ignorance, unprofessionalism, no interest in standing by their product nor customer satisfaction, dishonesty (not talking about just little lies, telling you they performed service to your vehicle when in reality when presenting them with evidence that vehicle was never touched, excuses and more lies while never make it right)

Stay away

If you prefer your vehicle purchasing and service experience on unreasonably awful level, Toyota Of York is your place. From sales to service to management : ignorance, unprofessionalism, no interest in standing by their product nor customer satisfaction, dishonesty (not talking about just little lies, telling you they performed service to your vehicle when in reality when presenting them with evidence that vehicle was never touched, excuses and more lies while never make it right)

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for taking the time to share your recent experience at Toyota of York. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact me directly. Thank you. Dean Lloyd | General Manager | 717-718-4617

Show full review

New car Purchase

Exceptional attention to detail. Vehicle review, financial transaction, vehicle prep. I have purchased many new vehicles. The experience at Toyota of York by far the best!

New car Purchase

Exceptional attention to detail. Vehicle review, financial transaction, vehicle prep. I have purchased many new vehicles. The experience at Toyota of York by far the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for this amazing review of Toyota of York! I really appreciate your business. Sincerely, Jessie Dougherty BDC Manager jdougherty@yorkatogroup.com Toyota of York 717-718-4568

Show full review

Highly recommend Elroy Auman for salesman!

My husband and I had to purchase a new car due to someone totalling our car and Elroy Auman greeted us and provided us with exceptional customer service! He made us feel like family from the very beginning and was patient and very caring from beginning to end! He's the reason we chose Toyota of York! I would definitely recommend him to everyone I know! Thank you Elroy!

Highly recommend Elroy Auman for salesman!

My husband and I had to purchase a new car due to someone totalling our car and Elroy Auman greeted us and provided us with exceptional customer service! He made us feel like family from the very beginning and was patient and very caring from beginning to end! He's the reason we chose Toyota of York! I would definitely recommend him to everyone I know! Thank you Elroy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you for this excellent review, Amanda. I am so happy to hear that we could make you feel like a part of the Toyota of York family with your recent purchase. Sincerely, Jessie Dougherty BDC Manager jdougherty@yorkatogroup.com Toyota of York 717-718-4568

Show full review

Purchase of new Toyota Sienna

We knew what we wanted so I appreciate that we were able to get in and out of the dealership with Brian Bucilla both during the purchase and the pickup.

Purchase of new Toyota Sienna

We knew what we wanted so I appreciate that we were able to get in and out of the dealership with Brian Bucilla both during the purchase and the pickup.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Jessie Dougherty BDC Manager jdougherty@yorkatogroup.com Toyota of York 717-718-4568

Show full review

Great Salesman

Tim was a great help. He met my needs quickly and was very professional. I would purchase another vehicle at this location.

Great Salesman

Tim was a great help. He met my needs quickly and was very professional. I would purchase another vehicle at this location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for leaving this awesome review of our dealership. Tim truly is an outstanding member of our team who, like all of our employees, is dedicated to providing our customers with a convenient, hassle-free vehicle-buying experience. We’ll be sure to share this feedback, and if you ever need anything else from us, don’t hesitate to let us know. Until then, we hope you’re enjoying your new ride! Sincerely, Jessie Dougherty BDC Manager jdougherty@yorkatogroup.com Toyota of York 717-718-4568

Show full review

new vehicle acquisition

Prompt service. salesman showed me different options. it seems that original vehicle toyota corolla cross XLE was nowhere to be found. 6 different toyota dealers contacted for acquisition none of them have vehicle in their lots.

new vehicle acquisition

Prompt service. salesman showed me different options. it seems that original vehicle toyota corolla cross XLE was nowhere to be found. 6 different toyota dealers contacted for acquisition none of them have vehicle in their lots.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Jessie Dougherty BDC Manager jdougherty@yorkatogroup.com Toyota of York 717-718-4568

Show full review
See all 562 reviews